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How to Close Your Old Utility Account

If you’re moving house and you’re unsure about how to deal with the energy contract you are about to leave behind, don’t worry! We’ve got you covered with this short step-by-step guide.


Step one - Let your energy company know that you’re moving

Ensure that you let your energy company know with at least 48 hours notice that you are going to be moving house. It is also advisable at this point to inform them of your soon-to-be new address so that they are able to send you your final bill through the post.


Step two - Decide if you want to switch provider

It’s not you, it’s them! Is it time to say goodbye to your current energy company? When you move house you do not have to keep the same supplier as you had in your previous property, even if you were on a fixed rate contract that is still running; however, if this is the case, then you may have to pay an exit fee for prematurely terminating the contract. This is quite simple to resolve: the details of your exit fee can usually be found on your energy bill, although if this is not the case, you may need to contact your supplier directly in order to clarify their exit procedure. It may become clear that transferring your current contract to your new property is the cheaper and more convenient option. In any case, contacting the customer service department of your supplier should efficiently clarify your energy plans moving forward.


Step three - Read your meters on moving day

It is important that you receive an accurate statement in your last bill. As such, it is crucial that you prevent any misinformation by reading your gas meters on the day that you move out. Once completed, you should send the reading to your energy supplier. If you are not confident in reading your own gas meter, upon calling your energy provider it may be possible to arrange a reading by one of their professionals.

Notekeep a copy of your final meter reading so that you can check it against your final bill to check for any discrepancies.


Step four - Move out!

After completing the first three steps, you are free to leave your old house safe in the knowledge that your energy contract has been taken care of, whether that be taking it forward into your new property, or whether you’ve decided to search for something different. If the latter is your situation, your next step is to start looking for a new provider for your new property. Click here to find out how.