Coop Energy contact number: queries & complaints
Need to contact Coop Energy? This guide breaks down all the best methods - from the Coop Energy contact number to email addresses and social media - to help you get in touch with the supplier fast.
Coop Energy customers are supplied by Octopus Energy through what’s called a white-label agreement. In this type of partnership, the latter supplies the energy under the Coop Energy brand name.
How do I contact Coop Energy?
In the table below, we have listed the main Coop Energy contact number, email address and postal address. Since Coop Energy partners with Octopus, you can also check out our Octopus Energy contact guide for more details.
| Contact method | Details |
|---|---|
| Coop Energy contact number | 0808 164 1088 |
| Coop email address | [email protected] |
| Coop Energy address | Tachbrook Park, Energy House, Athena Dr, Royal Leamington Spa CV34 6RQ |
| Power cut | 105 |
| Gas emergency | 0800 111 999 |
| Energy Ombudsman | 0330 440 1624 |
What is the Coop Energy contact number?
To speak with a representative from the customer service department, the Coop Energy contact number is 0808 164 1088. Lines are open Monday through Friday from 9 am to 5 pm.
Some reasons you may need to call Coop Energy’s customer service include the following:
- To sign up with Coop Energy
- To transfer your account to a new property
- To close your current account
- To submit a meter reading
- To pay a bill
- To make a complaint
Customers can also submit meter readings and pay bills on the Coop Energy website. Head to our Coop Energy login guide for information about how to submit these details online.
For general energy inquiries, you can also give us a call here at Selectra. Our energy experts are available Monday through Friday from 7:30 am to 8 pm. You’ll get through to an agent in a matter of seconds and be able to get expert energy advice for free.
Is the Coop Energy contact number free?
The contact phone number for Coop Energy is free to call from both mobiles and landlines. If you are unable to contact the supplier by phone, you can also send an email to [email protected].
What’s the number for Coop complaints?
If you need to make a complaint to Coop Energy, we recommend calling the supplier’s customer service department. The Coop Energy contact number for complaints is 0808 164 1088. Representatives are available Monday through Friday from 9 am to 5 pm.
You should provide the following details when you call:
- Your contact details
- Your account number
- Background information on the issue
- How you have been impacted
- How you would like it resolved
A representative will aim to resolve your complaint as soon as possible. If you are not satisfied with the resolution, you can escalate the complaint to a senior member of the customer service team.
If you are still not satisfied with the second offer, you can then further escalate the complaint to an operations manager. This individual will review the complaint and contact you with a third offer.
If you still do not believe your complaint has been adequately resolved, you should request a deadlock letter. This is a letter from Coop Energy confirming that a mutually acceptable solution has not been found.
You can then escalate the complaint to the Energy Ombudsman by calling 0330 440 1624 or sending an email to [email protected]. This is a free and independent service that will review the complaint.
If you do not have a deadlock letter, you can still take your complaint to the Energy Ombudsman if eight weeks have passed since you first raised the issue.
Emergency contact numbers
In the case of a gas or electrical emergency, you should not contact Cooperative Energy. We break down the emergency contact details below. Both of these services are available 24 hours a day, seven days a week.
Power cut
If you need to report a power cut or an electrical emergency, you should call your electricity network operator on 105.
If you experience a power cut, we recommend you take the following action (if possible):
- Check the street lights or ask your neighbours to see if the issue is affecting other areas.
- Go to your fuse box and check that the trip switch is on. If it’s not, attempt to reset the switch.
- Turn off any computers and other sensitive equipment.
- Keep your freezer closed. Some freezers can remain cold for up to 12 hours if unopened.
- Check on your vulnerable neighbours to ensure they are warm and that any medical equipment is working.
Gas leak
If you smell gas or need to report a gas emergency, you should call the National Gas Helpline on 0800 111 999 immediately.
In the event of a gas emergency, you should do the following:
- Turn off the gas supply
- Put out all naked flames
- Open door and windows
- Do not turn on or off electric switches
- Do not use your landline or doorbell
- Do not smoke
Other ways to contact Coop Energy
There are various other ways for you to reach out to Coop Energy besides just over the phone. Customers can also reach out to the energy supplier via Facebook or Twitter.
If you choose to contact Coop Energy via social media, we recommend you provide your full address and email along with the query. A representative will typically reply within a few hours.
Customers may also be able to find the answer to their query in the Help section on the Cooperative Energy website.
What time does Coop close?
The Coop Energy customer service department closed at 5 pm on weekdays. Representatives are not available for contact at the weekend.