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Contact EDF Energy - Phone, Email, Address, Complaints


EDF Energy contact details

Want more information about EDF Energy as an energy supplier? Want to see reviews, history, price and more bits and pieces? Click the link below to see our guide.

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Sales Contact

If you're interested in one of the EDF Energy tariffs and would like to speak to a real person when you go through the switching procedure, give them a call using the number provided below. Of course, if you want to find out what the cheapest tariff on the entire market is, give us a call or click here to get a free callback. If you'd like to get a better idea about what they actually have to offer you can visit their website or go directly to their quotation page.


Opening times

Monday
8am - 8pm


Tuesday
8am - 8pm


Wednesday
8am - 8pm


Thursday
8am - 8pm


Friday
8am - 8pm


Saturday
8am - 2pm


Sunday
Closed


Customer Service Contact

If you have a general enquiry or have an issue you'd like to resolve directly regarding your account, you can use the below numbers to contact EDF Energy directly. Of course, if you have a non-specific, general query, the customer service number will be more relevant to you, whereas if there is a direct reference to your account, you'd more likely benefit from calling the account enquiries number.

0800 056 7777
Account enquiries

0800 096 5060
Customer Service


Opening times

Monday
8am - 8pm


Tuesday
8am - 8pm


Wednesday
8am - 8pm


Thursday
8am - 8pm


Friday
8am - 8pm


Saturday
8am - 2pm


Sunday
Closed

If you're deaf or you are hard of hearing, EDF Energy have a service that allows you to contact them via your textphone. You can use this by contacting 0800 096 2929

Click here to visit Live Chat

Send a letter to...

EDF Energy
Osprey House
Osprey Road
Exeter
EX2 7WN

Send an email to...

occ-contactus@edfenergy.com


 
 


Complaints

For any complaints that you have for EDF Energy, you can have them resolved or acknowledged using any of the below methods. You can give them a call using the number below or write to them using the address details in the box below.


Opening times

Monday
8am - 8pm


Tuesday
8am - 8pm


Wednesday
8am - 8pm


Thursday
8am - 8pm


Friday
8am - 8pm


Saturday
8am - 2pm


Sunday
Closed

Send a complaint letter to...

Freepost
EDF Energy
Customer Resolution Manager
Plymouth

Send a complaint email to...

complaintresolutionmanager@edfenergy.com

OR

CSDirector@edfenergy.com


 


DNO information

Your distribution network operator is the company that is in charge of making sure electricity safely arrives at your property. If you'd like to learn more about yours or find out how to get in touch with them, click the corresponding link below or click the bottom link to make sure you have the correct company.

SP Distribution
Scottish & Southern Energy Networks
Electricity North West
Northern Power Grid
Western Power Distribution
UK Power Networks

Who is my DNO?


Gas Distributor Information

Your gas distributor is in charge of making sure that you receive natural gas in your home safely and efficiently. If you would like more information about yours, click the corresponding link below. You can also click the bottom link if you're not 100% sure who your distributor is.

National Grid
SGN
Wales & West Utilities
Northern Gas Networks

Who is my gas distributor?


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