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Contact details

CNG Energy contact

All CNG Energy business contact numbers in one place,sales, accounts, complaints, emergency lines and meter-reading routes. Numbers verified for 2026.

Current supplier

Pozitive Energy

Ofgem-appointed SoLR — handles all legacy CNG account queries

Gas emergency

0800 111 999

National Gas Emergency Service (24/7)

Power cut

105

Your Distribution Network Operator (24/7)

In an emergency, do not call CNG first

For a gas leak or suspected leak, leave the property and call the National Gas Emergency line on 0800 111 999 (free, 24/7). For a power cut, call 105 (free from any UK landline or mobile). These lines cover every supplier.

Full directory

All CNG Energy contact numbers

Every public CNG Energy phone line, with opening hours. Numbers in bold are toll-free; the rest are standard UK landline rates.

Department
Phone
Hours
Historical CNG number (retired)
No longer routed to a CNG team — see Pozitive Energy for live queries
Gas emergency
24/7 (National Gas Emergency Service)
Power cut
105
24/7 (DNO)

Head office

CNG (Group) Limited 2 Victoria Avenue Harrogate North Yorkshire HG1 1EL

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