Crown Gas and Power is a business gas supplier which has been making waves recently for its efficient customer service and environmentally sound green gas options. Read on for real customer reviews, find contact numbers and learn about jobs with the supplier in our complete Crown Gas and Power guide.
Crown Gas and Power in summary:
| Market: England, Scotland and Wales | Mostly positive customer reviews |
| Customers: 10,000+ business premises | One of the few business energy suppliers to offer green gas |
| Selectra score: ★★★ | Only provides gas - no electricity option |
Part of the Crown Oil group of companies, Crown Gas and Power is a single-fuel energy supplier which offers competitive gas contracts to businesses of all sizes. The Bury-based supplier also specialises in new gas, electricity and water connections.
Read on to find out more about Crown and Gas Power and see if it could be the right supplier for your business.
Who are the Crown Oil Group?
The Crown Oil group of companies employs around 1,500 people and consists of ten fuel suppliers, energy suppliers and utility installation services:
- Crown Oil Ltd
- Crown Oil Environmental
- Crown Gas and Power
- Crown Energy
- Beesley Fuels
- Birlem Oil
- Cooke Fuels
- Ingoe Oils
- Speedy Fuels
- Star Oil
Crown Gas and Power reviews
To get a better understanding of Crown Gas and Power from a customer perspective, we took a look at its online reviews. Although Crown Gas and Power does not have a page on the consumer reviews website Trustpilot, at the time of writing it did hold mostly favourable reviews on Google, with an average rating of 4.7 out of 5 stars.
I have dealt with Crown Gas for over a decade now and have found them very good. The staff are helpful and conscientious (Emerson especially who I deal with the most these days) and any issues are dealt with in a timely fashion. Also, the prices provided are very competitive. Keep up the good work guys!
Chris Langley, Google Reviews
Of the few negative Crown Gas and Power reviews we could find, the most common complaint from dissatisfied customers were the occasional incorrect bill and difficulties getting out of existing contracts.
We moved into a building that has NO GAS on site. 3 months in and Crown send us a GAS BILL saying there is a gas meter on-site and you need to pay a standing charge. We're a struggling charity and they asked for almost £200. We found the meter....boxed off right in the back of the storeroom. They won’t waive the fee, they won’t assist us in any way at all. So now we have to use donations to pay them as we move to Opus Energy who have been absolutely fantastic from day one. Even one star is too high for Crown.
Phill Sedgmond, Google Reviews
Citizen Advice has ranked Crown Gas and Power 1st out of 17 in its October to December 2020 business energy supplier performance report. The independent supplier outperformed household names such as British Gas and EON, as well as challenger providers including Bulb, BES Utilities and Total Gas and Power to claim the top spot.
Crown Gas and Power portal login
Need to track your business energy usage or make a change to your account details? Crown Gas and Power offers full online account management with its customer portal. You can use your Crown and Gas login to:
- View your monthly and annual energy usage statistics.
- Access billing information.
- Download current and historic invoices.
- Access contract details and relevant documents.
- Create additional portal users, so key employees have access to the same information.
Crown Gas and Power login: getting started
Trying to access the Crown Gas and Power portal for the first time? Getting started is simple.
- Visit the Crown Gas and Power homepage and click ‘My Account’ in the top right-hand corner. This will take you to the Crown Gas and Power portal login page.
- Scroll down to the end of the page where it says ‘If you are a new customer, please register below’ and click on the green ‘Register’ button.
- Enter your first name, last name, email address and a password in the corresponding text boxes. Your password should be at least eight characters and contain a combination of both letters and numbers. Once you have read the Crown Gas and Power portal terms of use, tick the box where it says ‘I agree’ and then hit the ‘Register’ button.
- Shortly after registering, you will receive an email in your inbox with your Crown Gas and Power login details. Open this and click the verification link to activate your account.
Login to the Crown Gas and Power portal
Once your account has been activated, you can use your Crown Gas and Power login to access the portal by following these steps:
- Click ‘My Account' in the top right-hand corner of the supplier’s website homepage.
- Enter your Crown Gas and Power login details, including the email address you registered and the password you created when signing up. Can’t remember your password? Simply click the ‘Forgot your password?’ to have it reset.
- Below where you have entered your email address and password, click the blue ‘Login’ button to access the online portal and view all your up-to-date account details.
Tariffs and products
Crown Gas and Power provides gas contracts to businesses of all sizes, offering fully fixed, pass-through and fully inclusive contracts of up to 60 months. These can be paid for either through Direct Debit or BACs. The supplier also carries out Automated Meter Reader (AMR) installations.
Small to medium-sized business tariffs
SMEs with an average consumption of up to 500,000kWh have the option of 12, 24, 36 or 48-month gas contracts, which can be adapted according to your business needs.
Confused by unit rates and standing charges? Make sure you’re in the know before signing up by visiting What is a Standing Charge?
Crown Gas and Power siteworks: larger & multi-site businesses
In addition to gas supply, Crown Gas and Power offers siteworks such as gas, electric and water connections for larger and multiple premises businesses, with a dedicated project manager to help make sure your installation goes as planned.
Crown Gas and Power sitework services
- Multiple meters and site installations
- New gas, electric and water connections
- Advanced meter upgrades
- Multi-site online portal
Crown Gas and Power green products and services
Concerned about the environmental impact of your business? As well as its basic gas supply tariffs and products, Crown Gas and Power offers a couple of services for the environmentally-conscious customer.
1. Carbon Neutral Gas Contracts
Carbon offsetting is the process of compensating for emissions by investing in projects with a positive impact on the environment, such as reforestation programs.
Customers signing up to Crown Gas and Power Carbon Neutral contracts can have their carbon emissions calculated and offset automatically and are issued with a carbon-neutral certificate to demonstrate their carbon-cutting credentials.
2. Green gas for business
If you’d rather reduce your business’ carbon emissions instead of simply compensating for them, Crown Gas and Power also offers a green gas product.
Crown Gas and Power offers green gas products to suit most budgets, with options of 25%, 50% or 100% biomethane.
What is green gas? Green gas, or biomethane, is an alternative to natural gas sourced from decomposing biodegradable materials such as manure, crops, and other organic matter.
Change of Tenancy: moving with Crown Gas and Power
Moving in
If your business is moving on to premises that are already supplied by Crown Gas and Power, you should contact its Change of Tenancy team on the number below to either set up a new contract or let them know you are switching suppliers. Until then, you will be charged deemed rates for your gas supply.
Deemed and out of contract rates
Customers who inherit premises already supplied by Crown Gas and Power or who have terminated their previous Crown Gas and Power contract and are yet to agree to a new deal are automatically placed on ‘deemed' or ‘out of contract' gas rates.
In addition to the unit rate and standing charge that come with any standard energy tariff, Crown Gas and Power’s deemed rates include a daily administration charge to cover any ‘additional expense and risks’ associated with supplying out-of-contract customers.
| Daily standing charge | Unit rate | Daily administration charge |
|---|---|---|
| Site-specific: from £1.00 to £300.00 | 5.2p per kWh | 35p |
Prices correct as of June 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
If you find yourself on deemed terms, we recommend that you switch suppliers or agree to a new contract with Crown Gas and Power as soon as possible, since these are typically among the most expensive rates a supplier can charge. You can speak to a Selectra energy expert on 020 3318 3633 or get a free personalised quote to find the best gas and electricity deal for your business.
Moving out
Crown Gas and Power customers leaving premises should contact the supplier’s Change of Tenancy team at [email protected] prior to moving out. You should include the following information in your email:
- Site reference/account number
- Business name and address
- Forwarding address
- Change of tenancy date
- Final meter read
- MPRN
You should also include the new occupier’s contact name and details if known. Crown Gas and Power aims to issue final bills within two weeks of your business moving out.
Crown Gas and Power contact information
Crown Gas and Power offers several ways for both new and existing customers to get in touch with the supplier. Find the contact number, email, social media or postal address you’re looking for below.
Crown Gas and Power contact number
The easiest way to contact Crown Gas and Power is by calling its Manchester-based customer service team on the general enquiries number below. This number is the main point of contact from meter readings to change of tenancy. If you suspect you have a gas leak, you should contact the Gas Emergency number instead.
| Department | Crown Gas and Power Contact Number | Opening Hours |
|---|---|---|
| General enquiries | 0161 762 7744 | Mon-Thu: 8.30am-5.30pm, Fri: 8.30am-5pm |
| Gas Emergencies | 0800 111 999 | Freephone 24/7 |
Calls to the Crown Gas and Power contact number are charged at the same rate as a standard landline call.
Crown Gas and Power email address
If you don’t need an answer straight away, you can instead use the information below to send an email to Crown Gas and Power.
| Department | Crown Gas and Power Email Address |
|---|---|
| General enquiries | [email protected] |
| Pricing and contracts | [email protected] |
| AMR requests | [email protected] |
| Siteworks | [email protected] |
| Accounts | [email protected] |
| Change of tenancy | [email protected] |
| Complaints | [email protected] |
Postal address
If you prefer to contact Crown Gas and Power by mail, you should write to:
Crown Gas and Power
2nd Floor, Crown Point
Heap Brow
Bury
BL9 7JR
Social media
Rather tweet or send a Facebook message to Crown Gas and Power? Here are the supplier’s social media details:
- Crown Gas and Power on Facebook
- Crown Gas and Power on Twitter
- Crown Gas and Power on Instagram
- Crown Gas and Power on Linkedin
Crown Gas and Power complaints
Need to make a complaint about Crown Gas and Power? If you’re unhappy with the service provided by your supplier, you should follow its formal complaints procedure, outlined below.
- Call the supplier directly using the Crown Gas and Power complaints number above or send an email to [email protected]. Your complaint will be passed on to the relevant department and acknowledged within two business days. The supplier aims to resolve complaints within 28 days.
- If you are unhappy with the proposed resolution, you can request that your complaint be reviewed by a senior manager by writing to the Office of the Director at the Crown and Gas Power contact address listed above. Senior management will acknowledge your complaint within three working days and respond within 28 days.
- If both parties cannot come to an agreement, Crown Gas and Power will send a ‘deadlock’ letter explaining its final position. If your company is classified as a microbusiness, you can contact the Energy Ombudsman for free and independent advice. If your company isn’t a microbusiness, you may need to take independent legal advice instead.
- Your company is considered a microbusiness if it...
- Employs fewer than 10 employees (or their full-time equivalent) and has an annual turnover or balance sheet no greater than €2 million
- Uses no more than 100,000 kWh of electricity per year or
- Uses no more than 293,000 kWh of gas per year.
Contact the Energy Ombudsman
You can contact the Energy Ombudsman using the following information.Ombudsman Services: Energy
PO Box 966
Warrington WA4 9DF
By phone
| Energy Ombudsman Contact Number | Opening hours |
|---|---|
| 0330 440 1624 | Mon-Fri: 8am-8pm, Sat: 8am-1pm |
Calls to the Energy Ombudsman contact number are charged at the same rate as a standard local landline call.
By email
Crown Gas and Power jobs
Crown Gas and Power currently employs over 60 people and continues to grow, with job openings listed on its website. Career opportunities are varied and include positions in regulation and compliance, marketing, data management and sales.
Apprenticeships with Crown Gas and Power
Crown Gas and Power also offers an apprenticeship scheme for school leavers looking to enhance their skillset and gain valuable work experience. Apprenticeship opportunities range from sales and account management to operations and customer service.
Crown Gas and Power: our verdict
Crown Gas and Power provides a variety of products and services for businesses of all shapes and sizes. While the supplier does not appear on many consumer rating sites, the overwhelming majority of reviews we did find on Google were positive, and it has topped Citizens Advice’s latest league table for customer satisfaction.
As Crown Gas and Power only currently provides business gas, customers who want both fuels from the same supplier will have to look elsewhere. However, while Crown Gas and Power does not currently provide electricity tariffs, it is one of the few business energy suppliers that does offer a green gas product.
Considering its customer reviews, tariffs and extra service, we award Crown Gas and Power a Selectra score of 3 out of 5 stars.
Selectra Score: ★★★
If you’re searching for a green electricity supplier to complement Crown Gas and Power’s biomethane gas, you may want to take a look at Opus Energy and Pozitive Energy’s renewable offerings. Alternatively, you could speak to a Selectra business energy expert and save an average £1,305* on your business energy. Give us a call today on 020 3318 3633 or get a free online quote now.
*Of customers who made a saving on a three-year business energy contract between January 2020 and May 2020, the average amount saved was £1,305.