Engie: Contact Number, Customer Service & Email

Engie logo and contact phone book

Whether you need to discuss your tariff or are interested in becoming a customer for the first time, there are multiple ways to contact Engie UK.


Should you wish to contact Engie online, you can do so through email, online form, or social media. However, it should be noted that at the time of writing it doesn’t currently have an online chat feature on its own website.

If you need to discuss something more specific, you may be better off either calling the Engie contact number or sending an email.

Engie contact numbers for existing customers

Illustration of a customer service headset

The easiest way to get in touch with Engie is through phoning its customer service team. Carry on reading to find numbers for the supplier's business energy department.

General Enquiries

If you are an exisiting Engie business customer with a query about your latest bill or meter reading, your first port of call should be the Engie customer service line on 0800 139 3600

The Engie contact number is free to call, with lines open Monday to Thursday from 10am to 5pm and Fridays 9.30am until 4.30pm. Lines are closed on weekends and bank holidays.

Engie UK email address

Alternatively, if you don't need an answer right away, you can contact Engie via email at customerservice@engie.com.

Engie complaints contact number

Needed to make a complaint to Engie? Your initial contact should be through the Engie customer service team on 0800 139 3600. To find out more about registering a complaint, visit Engie Complaints Procedure.

Send an email to...

If you are unable to come to a resolution over the phone, you could send an email with your customer account details to or by sending an email to complaints.solutions@engie.com where a dedicated complaints team member would try to solve your issue.

Contact Engie as a new customer

If you’re a business owner, you can speak to an Engie business sales advisor on 0333 666 0276. Advisors are available Monday through Thursday 10am to 5pm and Friday from 9:30am to 4:30pm. Lines are closed on weekends and bank holidays.

Should you prefer to get in touch via email, you can send a message to directsales@engie.com.

Engie is no longer taking on UK domestic customers, with Octopus Energy taking on its existing customer base in January 2020. If you feel like Octopus could be the right fit for you, then give its team a call on 0808 164 1088 or speak to a Selectra energy expert about a domestic tariff from one of our panel of suppliers on 020 3936 0059.

Engie UK Head Office Address

If you’d rather contact Engie by post, you can do so using the following address:

Engie Business Energy Solutions
No.1 Leeds
26 Whitehall Road
Leeds
LS12 1BE

Engie on social media

Finally, Engie is also active on social media, with accounts on Facebook, Twitter and Linkedin.

Engie Contact Number: Quick Reference Table

Here's a quick reference guide to all of Engie's contact numbers. If you suspect a gas or power outage, you should call the corresponding emergency number, rather than contacting Engie directly.

Contact Engie by phone
Department Engie UK Contact Number Opening Hours
Customer Services 0800 130 3600 Mon-Thur: 10am-5pm; Fri: 9.30am-4.30pm
Business Energy Sales 0333 666 0276 Mon-Thur: 10am-5pm; Fri: 9.30am-4.30pm
Power Cuts 105 24/7
Gas Emergencies 0800 111 999 24/7

Check with your phone provider to find out how much a call to the Engie contact numbers will cost.

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