E.ON Business provides gas and electricity to all types of businesses across the UK. Read on to find out everything you need to know about the company’s energy plans, online services and contact details.
About E.ON Business
As part of the "Big Six", E.ON is the second largest energy supplier in the UK. The company provides energy to 3.8 million domestic and business energy customers across the country.
The supplier’s business unit, E.ON Business, provides gas and electricity for small and medium-sized enterprises (SMEs), as well as for industrial and commercial (I&C) accounts.
Read on to learn more about E.ON Business’ plans and prices. We also break down how to access your E.ON Business customer account and contact the supplier in this complete customer guide.
E.ON Business plans and prices
E.ON Business offers a range of plans to suit your individual business’ needs. The company’s electricity and gas plans are sold separately. If you’re not already an E.ON Business customer, it will take around six weeks to switch to the company from your current energy supplier.
Since E.ON Business customizes your price based on the size of the business and its projected energy use, you should use your own gas and electricity consumption levels in order to get an accurate quote. You can find this information on any bill or renewal letter from your current provider.
Not sure how much energy your business uses? Refer to the table below to get an idea of how much it consumes.
| Type of business | Number of employees | Turnover | Average annual electricity usage | Average annual gas usage |
|---|---|---|---|---|
| Micro business | Less than 10 | Less than £2 million | 5,000-15,000 kWh | 5,000-15,000 kWh |
| Small business | 10 to 49 | Less than £10 million | 15,000-25,000 kWh | 15,000-30,000 kWh |
| Medium business | 50 to 249 | Less than £50 million | 25,000-50,000 kWh | 30,000-65,000 kWh |
Are you a domestic energy customer? Head to our E.ON tariffs guide for the latest information on domestic tariffs and pricing.
SME plans
E.ON Business plans for SMEs are available for customers that use either less than 1 GWh of energy per year or spend less than £175,000 on their annual gas and electricity bills. The company now offers 100% renewable electricity to these customers as standard.
E.ON Business offers fixed-rate plans (in which the rate is guaranteed for the duration of the agreement) that last from one to three years. While the longer-lasting plans currently include more expensive rates than shorter plans, you will likely save more money over time because the price is protected from any sort of increase for a longer period of time.
The company also provides variable plans (in which the rates are not guaranteed, but rather fluctuate with the wholesale cost of energy). Variable rates are almost always more expensive than fixed rates.
Customers are automatically placed on a variable plan when their fixed contract comes to an end. The one benefit that variable plans offer is that you only need to give thirty days notice to switch to a different supplier. With fixed plans, you must wait until the agreement ends before you are able to change companies.
Large business energy contracts
Industrial and commercial businesses that spend more than £175,000 on energy or use more than 1GWh of gas or electricity a year must contact the sales team for a quote by calling 0333 202 4654.
In addition to providing gas and electricity, E.ON Business also provides services to help large businesses with changes in market prices, as well as to give advice on how your business can be more sustainable.
Before you switch to E.ON Business
Once you agree to a business energy contract, you will not be able to switch to a different offer until the contract ends. This is why it’s so critical to get it right the first time around.
To help you compare business energy plans in your area, check out our business provider guide. For professional assistance, you can also give us a call today here at Selectra to speak with one of our energy experts for free.
E.ON business login: How do I access my account?
Trying to access the E.ON business login page? The supplier has a simple online account system where customers can manage their account 24 hours a day, seven days a week. Customers just need to log in to the online portal to access the following services:
- Make a payment
- Submit your meter readings
- Renew your contract
- Tell E.ON Business you’re moving
How do I access the E.ON business login page?
Accessing the E.ON business login page is quick and easy. There are a couple of different ways to find the page online. We break these down for you below.
- Type ‘E.ON Business’ into your search engine and select one that says Business Energy Solutions. This will direct you to the E.ON Business homepage. Click on the red button in the top right corner that says Login. You will now be redirected to the E.ON Business login page.
- Type ‘E.ON Business login’ into your search engine. Click on the result that says Your business account - Small to medium energy users. This will take you directly to the E.ON business login page.
How do I log in to my account?
Discover how to log in to your E.ON Business account in a few simple steps! For domestic accounts, check out our E.ON login guide.
Step 1: Access the E.ON Business login page online using the steps in the above section.
Step 2: Enter either the email address that is linked to the account or your account number in the box next to where it says Your ID.
Step 3: In the box below, enter the password associated with the account. If you have forgotten your password, click on where it says Forgotten password. You will then need to enter your email address or account number. Then go to your email, open the latest message in your inbox from E.ON Business, and click the link to reset your password.
Step 4: Click the red button that says Login.
Now you’re in!
Need to register for an online account? Access the E.ON business login page and click on where it says Register. You will then need to enter your email address and supply postcode.
E.ON Business contact details
There are quite a few different ways to contact E.ON Business. The table below lists the main E.ON Business contact numbers. For domestic accounts, head to our E.ON contact guide for more information.
| Department | Phone number | Opening hours |
|---|---|---|
| Customer service | 0345 055 0065 | Monday-Friday: 9am-5pm |
| Get a quote | 0333 202 4654 | Monday-Friday: 9am-5pm |
| Power cut | 105 | 24/7 |
| Gas leak | 0800 011 3332 | 24/7 |
Emergency contact information
If you need to report a power cut or an electrical emergency, you should call your electricity network operator on 105.
If you smell gas or need to report a gas emergency, you should call the National Gas Helpline on 0800 111 999 immediately. Both of these phone lines are available 24 hours a day, seven days a week.
What is the E.ON Business contact number?
Need to speak with an E.ON customer service representative? The E.ON Business contact number is 0345 055 0065. Lines are open Monday through Friday from 9 am to 5 pm.
Some reasons you may need to call the E.ON Business customer service department include the following:
- To move business premises
- To close your current account
- To submit a meter reading
- To pay a bill
- To make a complaint
For general energy inquiries or to get a quote, you can also give us a call here at Selectra. You’ll get through to an agent in a matter of seconds and be able to get expert energy advice for free.
Other E.ON Business contact methods
E.ON Business customers can also contact the supplier online via its live chat. To access the live chat, go to the E.ON Business homepage and click on Help in the top bar. Next, scroll down until you see a blue box on the right side that says Live chat. Click the white button that says Chat now. You will need to enter the following details to begin the chat:
- First name
- Last name
- Email address
- Account number (optional)
- Subject (selected from a drop-down menu)
Once you’ve entered the above information, click on the red button that says Start Chat. A representative will usually respond in less than a minute! You’ll be emailed a transcript of the chat shortly after you’ve finished speaking with an agent.
Customers can also reach out to E.ON Business via Facebook and Twitter (eonenergyuk).