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UK business energy supplier

npower Business Solutions business

Tariffs, customer service, contract terms and complaints for npower Business Solutions,a UK business energy supplier regulated by Ofgem.

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Over 1,000 small and medium-sized businesses Big Six member

Customers

Over 1,000 small and medium-sized businesses

Business sites served

Fuels

Electricity and gas

Energy types offered

Business sizes

SMEs and corporates (large I&C accounts handled via E.ON Next Business)

Customer segments served

About

Who is npower Business Solutions?

npower was historically one of the UK's Big Six energy suppliers, serving both households and businesses. Its domestic (home energy) business was wound down: residential customers were transferred to E.ON Next and the consumer npower brand was retired. What remains is npower Business Solutions, a business-only supplier within the E.ON / RWE group. It supplies gas and electricity to SMEs, corporates and the public sector, alongside smart and half-hourly metering, energy-management tools and net-zero reporting. If you arrived here looking for a home energy tariff or your old npower household account, you now need E.ON Next instead.

Registered as npower Business Solutions (E.ON UK plc trading division), npower Business Solutions uses this legal name for Ofgem licence filings, B2B contracts and any formal communications. The trading name customers see on invoices is the shorter, recognisable form.

npower Business Solutions is part of the E.ON UK (E.ON SE, Germany) group, which provides shared governance, financial backing and a wider pool of expertise in wholesale trading, hedging and regulatory work.

The company is regulated by Ofgem, and complaints fall under the Energy Ombudsman alternative dispute resolution scheme,but only for microbusinesses with under 10 staff and under £2m turnover. Larger I&C customers must take complaints through commercial dispute resolution.

Review

npower Business Solutions,pros and cons

npower Business Solutions is a credible B2B option thanks to the backing of the E.ON / RWE group and a strong metering and net-zero toolset. The key thing to understand is the change of identity: npower is now a business-only supplier, with home customers moved to E.ON Next. Because rates are bespoke and unpublished, new customers should compare a live npower quote against challenger business-energy suppliers before signing a long contract.

Strengths

  • Backed by the E.ON / RWE group, one of Europe's largest energy groups, giving financial stability behind your contract.
  • Strong metering and data: smart, automated (AMR) and half-hourly metering, plus market-wide half-hourly settlement (MHHS) support.
  • Net-zero and compliance tooling: SECR and ESOS reporting support, EPCs/DECs and net-zero pathway planning.
  • Renewable electricity options and EV-charging infrastructure for larger commercial sites.
  • Risk Navigator market-intelligence service and an online account dashboard for usage, invoices and contract details.

Watch-outs

  • Business-only — no longer an option for home energy, where customers were moved to E.ON Next.
  • Rates are bespoke and not published, so you cannot judge value without requesting a quote.
  • Best suited to mid-market and larger organisations rather than the smallest microbusinesses.
  • No self-serve online tariff catalogue — pricing comes through a quote process.
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Common questions

npower Business Solutions,frequently asked questions

npower's domestic (home energy) business was wound down: household customers were migrated to E.ON Next, the retail brand of E.ON, and the consumer npower brand was retired. The business-only arm continues to trade as npower Business Solutions, supplying gas and electricity to companies. So npower has not disappeared, it has become a business-energy specialist.

Yes. npower Business Solutions is an active UK business-energy supplier in 2026, part of the E.ON / RWE group. It supplies electricity and gas to commercial and corporate customers and offers metering, net-zero and energy-management services. Only the domestic side closed; the business arm is operational.

No. npower no longer supplies households. If you were an npower home customer you are now with E.ON Next. See our E.ON guide for domestic accounts. npower Business Solutions serves businesses only.

Business customers manage their account through the npower Business Solutions dashboard (the "My Account" / dashboard portal on the npower Business Solutions website), where you can view usage, download invoices and manage contract details. The legacy domestic login is closed; household users sign in through E.ON Next instead.

Request a quote through the energy-quote form on the npower Business Solutions website, where you enter your business details and consumption. Because business rates are bespoke and not published, it is worth comparing npower against rival suppliers before signing. You can compare business energy with Selectra in a few minutes.

npower Business Solutions suits SMEs and larger organisations that want a major-group supplier with strong metering, reporting and net-zero tooling (smart and half-hourly metering, SECR/ESOS reporting, EV charging and renewable options). Because every business contract is individually priced, the only reliable way to judge value is to compare a live quote against the wider market.

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