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UK business energy supplier

Yu Energy business

Founded in 2014 and headquartered in Nottingham, Yu Energy supplies gas and electricity to UK businesses. Compare tariffs, contract terms, customer service and complaints below.

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Founded 2014 Around 18,000 business premises Nottingham B2B specialist

Founded

2014

Years supplying UK businesses

Customers

Around 18,000 business premises

Business sites served

Fuels

Electricity, gas and water (commercial)

Energy types offered

Business sizes

Micro-businesses, SMEs and large corporates (including multi-site customers)

Customer segments served

About

Who is Yu Energy?

Formerly known as Better Business Energy, Midlands-based Yu Energy was rebranded in 2014 and is one of the fastest-growing UK business energy suppliers. It supplies gas, electricity and water on fixed-price commercial plans to micro-businesses, SMEs and large corporates — customers range from manufacturing sites and retail outlets to sporting venues such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. In recent years, Yu Energy has grown its customer base by taking on B2B accounts from Bristol Energy and Flogas Energy. Additional services include smart meters, EV charge points, Power Purchase Agreements and renewable-generation support.

Registered as Yu Energy Retail Limited (part of Yü Group plc), Yu Energy uses this legal name for Ofgem licence filings, B2B contracts and any formal communications. The trading name customers see on invoices is the shorter, recognisable form.

The company is headquartered in Nottingham, where it runs its commercial operations, account management and regulatory liaison with Ofgem.

Yu Energy was established in 2014. A longer track record means more years operating under Ofgem rules and a wider history of business-customer relationships.

Yu Energy is part of the Yü Group plc group, which provides shared governance, financial backing and a wider pool of expertise in wholesale trading, hedging and regulatory work.

The company is regulated by Ofgem, and complaints fall under the Energy Ombudsman alternative dispute resolution scheme,but only for microbusinesses with under 10 staff and under £2m turnover. Larger I&C customers must take complaints through commercial dispute resolution.

Contracts

Yu Energy tariff types

Business energy is priced bespoke to your annual consumption and contract term. The headline contract shapes below are the ones you will see on a Yu Energy quote.

Term

Electricity Deemed Rate (HH meter)

Term

Electricity Deemed Rate (NHH single-rate)

Term

Electricity Deemed Rate (NHH multi-rate)

Term

Gas Deemed Rate (0-730,000 kWh AQ)

Term

Gas Deemed Rate (730,000+ kWh AQ)

Term

Electricity Transition Rate (HH meter)

Term

Electricity Transition Rate (NHH single-rate)

Term

Electricity Transition Rate (NHH multi-rate)

Review

Yu Energy,pros and cons

Yu Energy is a credible, fast-growing choice for UK businesses that want a single B2B utility provider covering electricity, gas and water, with optional bolt-ons like EV charging and energy management. Customer reviews skew positive overall (4.3 on Trustpilot, 75% "Excellent"). The two recurring concerns are billing accuracy and the standard fuel mix — businesses that need verified green electricity should opt into Pure Green Energy specifically rather than relying on Yu Energy's default supply.

Strengths

  • Extensive product range across electricity, gas and water — useful for businesses wanting one supplier for all utilities.
  • 100% renewable Pure Green Energy option available as an add-on, certified by Ofgem REGOs and sourced from Carno Wind Farm in Powys, Wales.
  • Trustpilot rating of 4.3/5 with 75% "Excellent" reviews at the time of writing.
  • Mature additional services — energy management, EV charging, PPAs and renewable-generation support.
  • Carbon-offsetting commitment via the World Land Trust Plant a Tree programme.

Watch-outs

  • Standard fuel mix still relies heavily on natural gas (66.63%) and coal (5.83%) — green electricity requires the Pure Green add-on.
  • Some customers report overestimated bills and difficulty switching away at contract end.
  • CO2 emissions of 346.55g per kWh on the standard mix, above the UK supplier average of 205g per kWh.

Renewables

Yu Energy green credentials

Pure Green Energy is an optional 100% renewable electricity plan (12, 24 or 36 months), generated by Carno Wind Farm in Powys, Wales and certified by Ofgem REGOs. Yu Energy donates to the World Land Trust Plant a Tree programme for every Pure Green Energy plan sold. The standard fuel mix is not fully green — natural gas dominates the supplier's overall electricity sourcing.

Timeline

Yu Energy: key dates

A short timeline of Yu Energy: founding, milestones, regulatory events.

  1. 2014

    Better Business Energy rebrands as Yu Energy.

  2. 2019

    Yu Energy takes on B2B accounts from Bristol Energy following its withdrawal from the business market.

  3. 2020

    Yu Energy takes on business accounts from Flogas Energy.

Save up to £600 per year
Independent comparison

Is Yu Energy the cheapest option for your business?

UK businesses can save up to £600 per year by switching to a supplier whose contract shape fits their actual usage profile. Get a free, no-obligation quote from a Selectra B2B broker in under two minutes.

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Common questions

Yu Energy,frequently asked questions

Yu Energy is regulated by Ofgem under a non-domestic supply licence. Whether it suits your business depends on your annual consumption, contract term and whether you need extra services (HHM, green certification, smart-meter rollout). Always compare delivered p/kWh including VAT and CCL before signing.

Switching takes between three weeks and two months for a business contract, longer than the domestic five-working-day rule. Yu Energy will run a credit check, request your annual consumption and a recent meter reading, and arrange the transfer with your current supplier. Supply is never interrupted during the switch.

Yu Energy Fix (fixed rates) and Yu Energy Pre-Pay for SMEs; HH Fix, Pass Through, Renewable Pass Through and Cost Manager Pass Through for large businesses. Out-of-contract: deemed rates (new premises) or transition rates (post-contract).

Most UK fixed-term business contracts include termination fees if you switch mid-contract. The supplier must accept your renewal notice in the final 30 to 60 days before the contract end-date (the renewal window varies by supplier and is set out in the original contract). Outside that window you are tied in unless you pay the exit charge.

You can reach Yu Energy on 0115 697 1806, Mon-Fri 8.30am-5.30pm. For a full breakdown of phone lines (sales, emergency, complaints, meter readings, account moves), see the Yu Energy contact page.

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