Yu Energy is a commercial energy and water supplier which offers a range of fixed and partly-fixed gas and electricity plans to businesses great and small. Discover everything you need to know about its tariffs and extra services, read Yu Energy reviews and find out how to contact the supplier with any queries or complaints.
Yu Energy in summary
| Electricity: Coal, Natural Gas, Nuclear, Renewables, Other Fuels | Extensive range of tariffs and services for businesses of all sizes |
| Fuel mix score: ★★ | 100% renewable electricity option |
| Market: England, Scotland and Wales | Competitive, fixed pricing |
| Customers: 18,000 business premises | Mostly positive reviews online |
| Selectra score: ★★★ | Some reported billing issues and difficulty switching supplier |
About Yu Energy
Formerly known as Better Business Energy, Midlands-based Yu Energy was rebranded in 2014 and is currently one of the fastest-growing business energy suppliers in the UK.
Offering a selection of fixed-price commercial utility plans, including gas, electricity and water, Yu Energy supplies around 18,000 businesses across the UK. These range from manufacturing sites and retail outlets through to sporting venues such as Trent Bridge Cricket Ground in Nottingham and Bolton Wanderers Football Club. In recent years, Yu Energy has boosted its customer base by taking on business accounts from both Bristol Energy and Flogas Energy.
As well as its standard business energy plans, Yu Energy also offers a 100% clean electricity option, smart meters, EV charge points and commercial meter installation.
Yu Energy tariffs and plans
Yu Energy offers a range of fixed and competitively priced tariffs and energy management plans for all types of enterprises, from micro businesses and SMEs to larger corporations based on both single and multiple sites.
Small and medium business energy tariffs
Yu Energy customers with small or medium-sized businesses can choose from electricity-only, gas-only or multi-fuel contracts for their utility supplies. These include both fixed and prepayment options.
- Yu Energy Fix: Yu Energy’s Fix tariff locks in the same unit rate and standing charge for the duration of your gas or electricity contract, ensuring your business is safe against any rise in wholesale energy prices.
- Yu Energy Pre-Pay: The supplier’s prepayment option is aimed at SMEs which prefer to budget ahead of time and keep an eye on exactly how much they are spending on energy costs. Customers are supplied with a prepayment card for their gas or electricity meter which can be topped up by the required amount ahead of time.
Large business energy plans
For customers with large or multiple sites and annual energy usage of over 500,000 kWh, Yu Energy offers energy portfolio management solutions and bespoke corporate gas, electricity and water supply plans for your own specific business energy Needs.
Yu Energy electricity plans for large businesses
Large business customers with Yu Energy have a choice of both fully fixed and part-fixed electricity plans, depending on your commercial energy requirements. Both provide fixed energy rates, while its part-fixed electricity plans give more flexibility for businesses to manage their own non-commodity costs. Yu Energy’s current electricity plans available to large businesses are as follows:
- Yu Energy HH Fix: Yu Energy’s HH Fix electricity tariff offers fixed day and night unit rates and standing charges for half-hourly meters, guaranteeing your business is protected against fluctuations in the wholesale electricity market.
- Yu Energy Pass Through: Charges fixed electricity rates, while all other non-commodity charges can vary depending on changes in the market.
- Yu Energy Renewable Pass Through: Yu Energy’s large business renewable energy option offers fixed pieces for electricity and most non-commodity costs. However, extra charges related to the Renewables Obligation (RO), Feed-In Tariff (FIT) and Contracts for Difference (CfD) remain variable.
- Yu Energy Cost Manager Pass Through: Provides fixed rates for electricity and all non-commodity costs except Capacity Market, Distribution Use of System (DUoS) and Transmission Network Use of System (NUoS) charges.
Does Yu Energy provide 100% renewable energy?
While Yu Energy does not yet supply 100% renewable energy on its tariffs as standard, its Pure Green Energy plan offers a clean electricity option for carbon-conscious businesses of all sizes.
Available as an option on all the above electricity contracts for 12, 24 or 36 months, electricity produced on the Pure Green Energy plan is generated by Carno Wind Farm in Powys, Wales and is certified by Ofgem’s Renewable Energy Guarantees of Origin (REGO) scheme, enabling businesses to demonstrate their green credentials to customers.
In addition to providing 100% clean energy, Yu Energy has also committed to carbon offsetting by making a donation to the World Land Trust Plant a Tree programme for every Pure Green Energy plan sold.
Yu Energy gas plans for large businesses
For large business gas customers, Yu Energy offers just one tariff, its Fully Fixed price plan. Under the tariff, customers pay an agreed fixed unit rate and standing charge agreed throughout the duration of their contract. This protects businesses against any sudden increases in wholesale energy market prices.
Out of contract rates
Businesses moving into premises where Yu Energy is the incumbent supplier or those whose Yu Energy contract has come to an end and are yet to agree to a new deal are automatically placed on ‘out of contract’ rates for gas and electricity. Yu Energy divides these into ‘deemed’ and ‘transition’ energy plans.
Out of contract rates are generally far above what a business supplier will usually charge on a fixed tariff. As such, if you find yourself on these rates, we recommend that you either switch supplier or agree to a new plan with Yu Energy as soon as possible. To find out more about switching your commercial energy, speak to a Selectra business energy expert on 020 3318 3633 or get a free personalised quote now.
Yu Energy Deemed Energy Plans
Deemed rates apply to customers that have moved into premises that are already supplied by Yu Energy. These rates will continue to apply until a customer has either agreed on a new contract with Yu Energy or switched business energy suppliers.
Yu Energy deemed rates for electricity
Yu Energy deemed rates for electricity are determined by meter profile class (PC) and whether you use Half Hourly (HH) or Non-Half Hourly (NHH) metering. Rates for electricity are as follows:
| Meter Profile Class | Standing charge | Day unit rate | Night unit rate |
|---|---|---|---|
| HH | 159.00p per day | 27.05p per kWh | 16.20p per kWh |
| NHH single-rate | 159.00p per day | 22.05p per kWh | 22.05p per kWh |
| NHH multi-rate | 159.00p per day | 23.49p per kWh | 16.26p per kWh |
Prices correct as of July 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
Yu Energy deemed rates for gas
Yu Energy gas deemed rates are based on your business premise’s estimated gas consumption over the previous 12 months, known as Annual Quantity (AQ). Yu Energy deemed rates for gas are as follows:
| AQ Band | Standing charge | Unit rate |
|---|---|---|
| 0 - 730,000 kWh | 349.00p per day | 8.15p per kWh |
| 730,000 and above | 2285.00p per day | 8.15p per kWh |
Prices correct as of June 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
Yu Energy Transition Energy Plans
Transition energy rates are charged to Yu Energy customers who have come to the end of their contract and not yet renewed or switched suppliers. If another supplier does not register your meter point, the following rates will apply.
Yu Energy transition rates for electricity
Yu Energy transition rates for electricity are determined by whether your business uses Half Hourly (HH) or Non-Half Hourly (NHH) metering. Transition rates for electricity are as follows:
| Meter Profile Class | Standing charge | Day unit rate | Night unit rate |
|---|---|---|---|
| HH | 159.00p per day | 31.20p per kWh | 18.30p per kWh |
| NHH single-rate | 159.00p per day | 26.79p per kWh | 26.79p per kWh |
| NHH multi-rate | 159.00p per day | 28.26p per kWh | 20.91p per kWh |
Prices correct as of June 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
Yu Energy transition rates for gas
Gas transition rates are based on your business premise’s estimated gas usage over the previous 12 months, also known as Annual Quantity (AQ). Yu Energy transition rates for gas are as follows:
| AQ Band | Standing charge | Unit rate |
|---|---|---|
| 0 - 730,000 kWh | 349.00p per day | 8.15p per kWh |
| 730,000 and above | 2285.00p per day | 8.15p per kWh |
Prices correct as of June 2021. Rates in the table above exclude Climate Change Levy, VAT and any other applicable taxes.
Extra services and products
In addition to its gas and electricity tariffs, Yu Energy also offers several utility solution products and services to help its customers get the most out of their commercial energy usage.
1. Energy Management
Yu Energy’s energy management solutions are designed to give customers a better insight into their energy usage in order to improve efficiency and save money. The supplier offers two energy management options:
- Power Usage Reporting: Monthly reports on metrics such as your daily usage trends and periods when consumption is most expensive. This can help your business better understand its energy usage and make changes to reduce costs.
- Smart Power Monitoring: Integrated hardware and software energy management that offers remote, real-time monitoring of your commercial energy consumption by area, specific loads or equipment.
2. Yu Energy EV charging
With the electric vehicle revolution approaching full speed, Yu Energy offers the following rental and ownership options for business customers interested in installing EV charge points on site:
| Yu Energy EV plan | Chargepoint costs | Minimum commitment | Income |
|---|---|---|---|
| Yu Charge Buy | Installation and unit cost | 3 years supply | Charge income |
| Yu Charge Rent | Rental and service fee | 3 years supply | Charge income |
| Yu Charge Host | Nothing | 3 years supply, 8 years EV hosting | Electricity compensation |
3. Purchase Power Agreements (PPA)
Power Purchase Agreements (PPA) allow energy generators to sell the electricity they produce at a pre-agreed price and are often key in financing renewable and sustainable energy projects. Yu Energy offers fixed and variable purchase plans based on technology, location, size and export forecasts.
- Fixed PPA: For both large and small energy generators. Yu Energy offers a 5-year fixed-price agreement for generators with a capacity of over 1MW and a 1-year purchase plan for generators between 10kW and 1MW, including those that qualify for the Feed-in Tariff.
- Variable PPA: For larger generators with a capacity over 1MW. The Yu Energy Variable PPA tracks wholesale energy market prices as they rise and fall. Contracts on this plan are offered for up to 20 years.
4. Renewable and sustainable energy generation support
For businesses considering installing renewable and sustainable energy generating technologies, Yu Energy offers help and assistance on products including solar, ground source heat pumps, biomass, battery storage and combined heat and power (CHP). Support available from Yu Energy includes funding, commercial arrangements, installation and project management.
Yu Energy reviews
With almost 1,000 Yu Energy reviews at the time of writing, the supplier scores high on consumer reviews website Trustpilot, with an overall rating of 4.3 from a possible 5 stars. From these Yu Energy reviews, 75% of customers rated the supplier ‘Excellent’, with a further 10% rating it ‘Good’.
The vast majority of positive Yu Energy reviews were reserved for its customer service team, while others praised its competitive pricing and ease of both setting up and renewing contracts with the supplier.
At the other end of the scale, 12% of Yu Energy reviews on Trustpilot rated the business energy supplier with its lowest possible score. Of the Yu Energy reviews that rated the supplier as ‘Bad’, the most common complaints were from customers who received overestimated bills or had issues switching suppliers once their Yu Energy contract had come to an end.
Fuel Mix
Energy suppliers are required to publish their fuel mix on an annual basis to demonstrate to customers exactly how their electricity is generated. This allows customers to make an informed choice on their business energy supply and how this affects their carbon footprint.
While Yu Energy does offer 100% renewable electricity on its Pure Green Electricity plans, its overall output currently relies heavily on fossil fuels such as natural gas and coal to produce its electricity.
According to Yu Energy’s latest fuel mix information, its primary fuel source is natural gas, which makes up 66.63% of the electricity it generates. This is followed by renewables, such as wind and solar, at 15.14%, nuclear at 7.59%, coal at 5.83% and ‘other fuels’ at 4.81%.
Its annual CO2 emissions, meanwhile, are 346.55g per kWh, while it generated 0.007g of radioactive waste per kWh. To put this in context, the average CO2 emissions produced by all UK suppliers is 205g per kWh, while the average radioactive waste is 0.0012g per kWh.
*Relates to electricity supplied in the period April 2019 to March 2020.
UK Average = Coal 3.9%, Natural Gas: 39.4%, Nuclear: 16.6%, Renewable: 37.9%, Other 2.2%.
Contact Yu Energy
New and existing Yu Energy customers can get in touch with the supplier through a number of channels, whether over the phone, through social media, via its online live chat function or by post.
Yu Energy contact number
Customers wanting to contact Yu Energy by phone can find the number for the department they need below. Those with issues concerning outages, metering, sales and credit control should contact the Yu Energy ‘General Enquiries’ number.
| Department | Yu Energy Contact Number | Opening Hours |
|---|---|---|
| General Enquiries | 0115 697 1806 | Mon-Fri: 8.30am-5.30pm |
| Energy Brokers | 0115 975 8258 | Mon-Fri: 8.30am-5.30pm |
| EV Charging | 0115 697 1168 | Mon-Fri: 8.30am-5.30pm |
| Bristol Energy Customer Enquiries | 0115 671 5888 | Mon-Fri: 8.30am-5.30pm |
| Flogas Customer Enquiries | 0115 697 1121 | Mon-Fri: 8.30am-5.30pm |
Calls to Yu Energy are charged at the same rate as a standard local landline call.
Yu Energy email address
Alternatively, you can send an email to the supplier by using the Yu Energy email contact information below.
| Department | Yu Energy Email Address |
|---|---|
| General enquiries | [email protected] |
| New connections | [email protected] |
| Meter readings | [email protected] |
| Smart meters | [email protected] |
| Moving premises | [email protected] |
| Yu Energy complaints | [email protected] |
| Business energy brokers | [email protected] |
| Yu Energy jobs and careers | [email protected] |
| Marketing | [email protected] |
Yu Energy Postal Address
Initially based in Nottingham, Yu Energy has also recently opened a second office in Leicester. You can write to either address using the information below.
Yu Energy Nottingham office
Yu Energy
Unit 2, Horizon Place
Mellors Way
Nottingham NG8 6PY
Yu Energy Leicester office
Yu Energy
7th Floor
St John’s House
30 East Street
Leicester LE1 6NB
Yu Energy on social media
Yu Energy complaints
Unhappy with your Yu Energy tariff or any other aspect of its service? Here’s how to register your Yu Energy complaint.
- Contact Yu Energy directly to register your complaint. You can do this either in writing addressed to the Customer Resolution Team at the Nottingham address above, by calling the general enquiries Yu Energy contact number or by sending an email to [email protected]. Yu Energy will attempt to respond to your complaint and offer a resolution within 10 working days.
- If you are unhappy with the initial resolution offered by the supplier, your complaint will be forwarded to the Yu Energy Specialist Complaints department, which will reassess both the original complaint and the proposed resolution to decide whether the outcome should be defended or upheld. Should they feel the complaint has been handled incorrectly, they will offer another resolution.
- Should you remain unsatisfied with this decision, you will be sent a ‘deadlock’ letter by Yu Energy, explaining its proposed resolution. Once 8 weeks have passed since the initial complaint, microbusinesses can take their case to the Energy Ombudsman for guidance on what steps to take next. If your organisation is not a microbusiness, you should seek independent legal advice instead.
- Your company is considered a microbusiness if it...
- Employs fewer than 10 employees (or their full-time equivalent) and has an annual turnover or balance sheet no greater than €2 million
- Uses no more than 100,000 kWh of electricity per year or
- Uses no more than 293,000 kWh of gas per year.
Contact the Energy Ombudsman service
Microbusinesses unhappy with Yu Energy complaint resolutions can seek free and independent advice from the Energy Ombudsman using the contact information below.
By post
Ombudsman Services: Energy
PO Box 966
Warrington WA4 9DF
By phone
| Energy Ombudsman Contact Number | Opening hours |
|---|---|
| 0330 440 1624 | Mon-Fri: 8am-8pm, Sat: 8am-1pm |
Calls to the Energy Ombudsman contact number are charged at the same rate as a standard local landline call.
By email
Yu Energy: the verdict
Yu Energy is a commercial energy supplier offering an impressive range of tariffs and products for businesses of all sizes. Its competitively-priced services enable companies to keep things simple by putting all their utilities and energy management in the hands of just one supplier.
The supplier also appears to have one eye on the future as it gears up its support for sustainable energy generation and electric vehicle infrastructure. It offers a 100% renewable electricity plan, though, in contrast to suppliers such as Pozitive Energy and British Gas Lite, green energy is not yet supplied as standard.
In terms of the overall customer experience, most positive Yu Energy reviews online highlight its competitive pricing and efficient customer service team, while the majority of negative experiences were concerning billing issues and difficulties in switching suppliers once a contract comes to an end.
With such an extensive range of services and predominantly positive customer reviews, we give Yu Energy an overall rating of 3 out of 5 stars.
Selectra Score: ★★★