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Is Scottish Hydro now SSE? Your queries answered

Scottish Hydro logo

This article dives into what has happened to Scottish Hydro – and more specifically, what has happened to Scottish Hydro Electric Transmission. Read on to learn more about the company’s services and rebranding.


Scottish Hydro Electric Transmission operates under the trading name of Scottish and Southern Electricity Networks (SSEN). SSEN is a subsidiary of leading energy company SSE.

About Scottish Hydro Electric Transmission

Scottish Hydro Electric Transmission is the licensed Transmission Owner (TO) of northern Scotland’s electricity network. The company transfers large amounts of high-voltage electricity over long distances through its network of overhead lines on wooden poles and steel towers (or pylons), underground and undersea cables, and electricity substations.

Scottish Hydro Electric Transmission operates the transmission network with the highest voltage in the UK, which reaches voltages of 132kV, 275kV and 400kV,

With 104 grid substations, 2,690 kilometres of circuits and 11,012 pylons and structures, the network covers more than a quarter of the UK’s landmass and crosses some of the country’s most challenging geographical terrains.

Scottish Hydro rebranding

lightning bolt

Scottish Hydro Electricity Transmission now operates under the name Scottish and Southern Electricity Networks (SSEN). SSEN also operates and manages Scottish Hydro Electric Power Distribution (SHEPD) and Southern Electric Power Distribution (SEPD).

Unlike Scottish Hydro Electric Transmission (which carries electricity from power stations to substations), its sister companies operate low-voltage distribution networks that transport the electricity to your home from the substations.

Are Scottish Hydro and SSE the same company?

Scottish Hydro Electric and Southern Electric merged to form SSE in 1998. For years, SSE continued to use the Scottish Hydro brand name for its retail supply unit, as well as for its transmission and distribution companies.

The company has now dropped the Scottish Hydro brand name, and its subsidiaries now run under the name SSE. However, many Scottish residents that get their gas and electricity from SSE continue to use the name Scottish Hydro to refer to their energy provider.

It may come as a shock for these customers that SSE sold off its retail domestic arm to OVO Energy in January 2020, meaning that SSE domestic customers are actually now supplied by OVO Energy. OVO plans to phase out the SSE brand name over the next couple of years.

Need to find out the current supplier for your property?Give us a call and we can set up your gas and electricity tariff in a matter of minutes on 020 3966 4692 or get a free callback now.

Scottish Hydro login: How do I access my account?

Are you trying to access the Scottish Hydro login page? Unfortunately, it is no longer available. However, this does not mean that you no longer have access to your online account.

If you’re trying to access the Scottish Hydro login page to manage a new electricity connection or an alteration, you’ll need to go through the Scottish and Southern Electricity Networks website.

Simply go to the Scottish and Southern Electricity Networks homepage and click on where it says Account at the top of the page. You’ll then be prompted to enter the email address and password associated with the account.

If Scottish Hydro is your energy supplier (the company you pay your power bill to), you’ll need to go through the SSE website to access your online account. If this is the case, follow the following steps to access your online account:

  1. Go to the SSE homepage and click on where it says My account in the top right corner.
  2. In the box under where it says Email Address, enter the email address linked to the account.
  3. In the box below where you have entered your email address, enter the password that is associated with the account. If you have forgotten your password, click on where it says Forgotten your password? You must then enter your email address and go to your email account. Open the most recent message from SSE and click on the link to reset your password.
  4. Click on the blue button that says Log in.

What’s the Scottish Hydro contact number?

Need to get in touch with Scottish Hydro? The table below breaks down the main Scottish Hydro contact numbers.

Scottish Hydro contact numbers (Now SSEN)
Department Phone number
General enquiries 0800 048 3516
Generation connections 0800 048 3515
Electrical emergency 105
Gas emergency 0800 111 999

Talk to a real person - FastYou won't have to talk to a machine or wait on hold for hours. Our free service will put you through to a real person without the wait. Call 020 3966 4692 or get a free callback now.

If you believe that Scottish Hydro is your energy supplier (the company you pay your bills to), head to our SSE contact page for details about how to contact the energy provider since its rebranding.

Emergency contact numbers

If you need to report a power cut or an electrical emergency, you should call 105. We recommend that you also take the following action (if possible):

  • Check the street lights or ask your neighbours to see if the issue is affecting other areas.
  • Go to the fuse box and make sure that the trip switch is on. If it’s not, turn off all appliances and attempt to reset the switch.
  • Turn off any computers and other sensitive equipment.
  • Check on your vulnerable neighbours to ensure they are warm and that any medical equipment is working.
  • Do not open your freezer. Some freezers can remain cold for up to 12 hours if unopened!

If you smell gas or need to report a gas emergency, you should call the National Gas Helpline on 0800 111 999 immediately.

In the event of a gas emergency, you should do the following:

  • Turn off the gas supply
  • Put out all naked flames
  • Open door and windows
  • Do not smoke
  • Do not turn electric switches on or off
  • Do not use your landline or doorbell

Scottish Hydro boiler cover

boiler

Are you interested in signing up for Scottish Hydro boiler cover? If Scottish Hydro was the name of your energy supplier, it’s likely you’re looking to take out the boiler cover with SSE.

SSE boiler cover ranges from just £4.95 to £23.95 per month. All plans include the boiler and controls, as well as the thermostat and programmer. The company also offers electrical wiring cover for just £5.30 per month.

Customers can register for a boiler cover plan either online or by calling the supplier. For more information about boiler cover plans and prices, check out our SSE boiler cover guide (coming soon!).

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