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Energy Company Obligation (ECO) - Explained

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What is it?

The ‘Energy Company Obligation’, or ‘ECO’ for short, is an initiative overseen by Ofgem made to tackle fuel poverty and carbon emissions. This is achieved by helping people save money on their energy bills by installing insulation and heating improvements. Like the majority of government initiatives of this ilk, there are certain criteria that one has to meet in order to receive this help: it is designed to help vulnerable consumer groups.

This scheme may give you all or part of the costs for insulation work and/or boiler replacement or repair (plus other improvements to your heating.


In order to be eligible for this scheme, you are required to meet some simple criteria. According to the website, you must own your own property or rent it privately and have the landlord/landlady’s permission to go ahead with this work. In addition you must also receive one of the following benefits:

  • Pension Credit
  • Child Tax Credit (and have an income of £16,010 or less)
  • Working Tax Credit (and have an income of £16,010 or less)
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Universal Credit (and you earned £1,250 or less after tax in any assessment period in the last 12 months)

Extra Conditions

For some of the above stated benefits, one of the following statements must apply to your situation:

  • You get Child Tax Credit and your child is disabled
  • You get Disabled Child Premium
  • You get Disability Premium
  • You get Pensioner Premium
  • You receive a work-related activity or support component - if you are claiming income-related Employment and Support Allowance
  • You are 60 or over - if you’re claiming Working Tax Credit
  • You get a limited capability for work or work-related activity element - if you are claiming Universal Credit
  • You get Disability Living Allowance or Personal Independence Payment - if you are claiming Universal Credit

How to receive the help

The Energy Company Obligation scheme is only available through a selection of energy suppliers.

The full list is as follows:

  • British Gas
  • E·ON
  • Npower
  • EDF Energy
  • SSE
  • Scottish Power
  • First Utility
  • Co-operative Energy
  • Ovo Energy
  • The Utility Warehouse
  • Utilita
  • Extra Energy

In order to receive this support, you are required to contact your energy supplier directly to see in which ways they are able to help you. If you believe you are eligible for this scheme, click the button below to view contact information for the correct department for each energy supplier.

Contact Information

Here you can find all the contact information needed to enquire directly to your energy supplier about the Energy Company Obligation (ECO) scheme.

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Susanna Salts
Commercial and Business Development Manager
EDF Energy
329 Portland Road


Email address:

Domestic Customers

Green Hub (ECO team) telephone number: 0800 086 8634

Email address:

General information about EDF Energy: click here

More general contact info for EDF Energy: click here

british gas logo

Domestic Customers

You can contact the 'Energy Efficiency Team' on 0800 072 8629 (Option 1)


Chris Antrobus Contract Relationship Manager Orbis 1 Lovett Road Staines TW18 3AR

Email address:

Telephone number: 07557 612127

General information about British Gas: click here

More general contact info for British Gas: click here

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Nigel Dewbery
Head of Obligation Delivery
E·ON Energy
Newstead Court
Little Oak Drive
NG15 0DR

Telephone number: 07595 125 199

Email address:

General information about E·ON: click here

More general contact info for E·ON: click here

npower logo

RWE Npower
Acorn House
Bridgwater Road

Telephone number: 0800 072 1740 (Energy Improvement & Green Deal helpline)

General information about Npower: click here

More general contact info for Npower: click here

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Heather Watts
Business Development Manager
Section 2
PO Box 7111
Cathcart Business Park
G44 4GP

Telephone numbers: 01213 547 666 or 07753 623 427

Email address:

General information about Scottish Power: click here

More general contact info for Scottish Power: click here

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Craig Thompson
ECO Development Manager
Scottish and Southern Energy
Inveralmond House
200 Dunkeld Road

Telephone number: 01738 512 754

Email address:

HHCRO (AWG) domestic customer telephone number: 0800 980 7537

General information about SSE: click here

More general contact info for SSE: click here

ovo contact

Sebastiaan van Dort
Senior Manager ECO and Warm Homes Discount
1 Rivergate
Temple Quay

Telephone number: 01173 326419

Email address:

General information about Ovo Energy: click here

More general contact info for Ovo Energy: click here

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Jon Owens
First Utility Limited
Point 3
Opus 40 Business Park
Haywood Road
CV34 5AH

Email address:

General information about First Utility: click here

More general contact info for First Utility: click here

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The Utility Warehouse
Network HQ
333 Edgware Road

Telephone number: 0800 781 7777

General information about Utility Warehouse: click here

More general contact info for Utility Warehouse: click here

cooperative energy logo

Matthew Butcher or Richard Masterson
Energy House
Athena Drive
Tachbrook Park
Leamington Spa
CV34 6RQ

Email Addresses

General information about Co-operative Energy: click here

More general contact info for Co-operative Energy: click here

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Extra Energy Supply Ltd.
54 Hagley Road
West Midlands
B16 8PE

Email address:

More general contact info for Extra Energy: click here

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Utilita Energy Ltd
Utilita House
Moorside Road
SO23 7RX

Telephone number: 03452 072 000

email address:

More general contact info for Utilita: click here