105
Free national fault line
Free, 24/7
SSEN
Network operator
serves Sandhurst
Berkshire
County / council area
GSP group H — Southern England
£95 to £390
Ofgem compensation
for a long unplanned cut
Live power cut map for Sandhurst
The map is centred on Sandhurst and shows cuts reported by residents in real time. Zoom in on your street: if neighbouring markers are lit up too, it is a SSEN network fault rather than a problem inside your home.
Live Power Outages in the UK
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Reports around Sandhurst
Submitted by residents within about 30 km.
Farnham
Cut now resolved affecting the town, 5 resident reports.
Farnborough
Cut now resolved affecting the town, 4 resident reports.
Bracknell
Cut now resolved affecting the town, 4 resident reports.
Reports are crowd-sourced and are not a substitute for SSEN's own fault data.
Report a power cut in Sandhurst
Seeing a cut the map has not caught yet? Add it in seconds. Your report is anonymous, appears on the live map above, and helps other households in Berkshire work out whether the problem is the street or their own fuse box.
Thank you. Your report has been submitted and will help others in Sandhurst.
Reports are anonymous. We use your address to place the marker on the map and never display your personal details.
SSEN: the network operator for Sandhurst
Sandhurst is supplied through the SSEN network, which covers the north of Scotland and central southern England. SSEN owns the substations, cables and overhead lines that bring electricity to your meter, whoever you buy that electricity from — so it is the operator that logs the fault, sends the engineers and, in Great Britain, pays any compensation due.
| County / council area | Berkshire, England |
|---|---|
| Distribution Network Operator | SSEN |
| Free national fault line | 105 — free, 24/7 |
| Distribution region (GSP group) | H — Southern England |
| Postcode district we track | GU15 |
| Nearest towns on the same network | Bracknell, Wokingham, Maidenhead |
Check the official fault data
Our map shows what residents report. SSEN publishes what its engineers have confirmed, including the estimated time of restoration.
SSEN Power TrackTrack a fault or raise a report across both SSEN licence areas, the north of Scotland and central southern England. SSEN asks customers to report power cuts on 105.
How to report a power cut in Sandhurst
Four routes, in the order most likely to get an engineer moving. Have your full postcode ready, and ask for a fault reference number and an estimated time of restoration: both make any later compensation claim far quicker.
- Call 105 — the free national power cut line, 24/7. It routes you to SSEN automatically from your phone number or postcode;
- Check the operator's own map. SSEN Power Track shows confirmed faults and the estimated restoration time for your postcode;
- Report it here so other residents in Sandhurst can see the cut on the live map above.
What to do during a power cut in Sandhurst
Check whether the street is out too
Look at the street lights and the houses opposite. Lit means the fault is inside your home: reset the trip switches on your consumer unit. Dark means it is a SSEN job.
Call 105
Free, 24/7. Give your full postcode, then write down the fault reference and the estimated restoration time you are quoted.
Protect what the surge could kill
Unplug the TV, router, computer and console — the spike when supply returns is what damages them. Leave one light switched on so you can see the power is back. Keep the fridge and freezer shut: a full freezer holds for around 48 hours.
Log the times — that is the money
Note when the lights went out and when they came back. Beyond 12 hours off, a domestic customer is normally owed £95 by SSEN under Ofgem's Guaranteed Standards, plus £45 per further 12 hours. Payment is usually automatic.
What causes power cuts in Sandhurst
Thames Valley fog and freezing fog can shut substations around Maidenhead and Windsor; convective summer storms regularly hit the Berkshire Downs.
Severe weather
High winds, lightning, flooding and heavy snow bring down overhead lines and flood substations. This is what drives the autumn and winter peaks, and what triggers Ofgem's storm compensation scale.
Planned maintenance
SSEN schedules outages to upgrade the local network, announced by letter, text or email a few days ahead. These do not qualify for compensation unless the notice was inadequate.
Equipment failure
Transformers, underground cables and pole-mounted gear fail with age or overload. Urban faults are usually found and fixed faster than rural ones because the network is shorter and better instrumented.
Third-party damage
A digger through a cable, a vehicle into a pole, a tree or a balloon across two lines. Third-party strikes are the most common cause of a sudden cut on a clear day.
The Selectra expert answers your questions on power cuts in Sandhurst
The map above shows cuts reported by residents in and around Sandhurst in real time. For the confirmed network picture — the faults SSEN engineers are actually working on, with an estimated restoration time — check the SSEN Power Track with your postcode (the GU15 district covers Sandhurst), or call 105. If your neighbours still have power, the fault is inside your own home: check the trip switches on your consumer unit first.
SSEN, the Distribution Network Operator for Berkshire — never your supplier. Octopus, British Gas, EDF, OVO and E.ON Next bill you for the electricity but own none of the wires and cannot send an engineer. Dial 105 free from any landline or mobile, 24/7.
Most unplanned cuts on the SSEN network are restored within a few hours — an urban fault on an underground cable is usually quicker than a rural overhead line, and storms lengthen both. The only reliable figure is the estimated time of restoration (ETR) SSEN publishes for your specific fault: ask for it when you call, or read it off the operator's live map. Planned cuts are announced in advance and normally run 2 to 8 hours between 8am and 6pm.
Yes, under Ofgem's Guaranteed Standards of Performance. If the fault affected fewer than 5,000 properties — which covers most street-level cuts in Sandhurst — a domestic customer is entitled to £95 once the supply has been off for more than 12 hours, then £45 for every further 12 hours, up to £390. Where more than 5,000 properties were hit, the first payment applies after 24 hours. Storm events use a separate scale (£85 plus £45 every 6 hours, capped at £2,165). SSEN normally pays automatically. Full rules: power cut compensation.
No, and SSEN is not the right call. If the street lights and the houses opposite are lit, the fault is inside your own installation: open the consumer unit and reset any switch that has dropped. If it trips straight back, unplug everything, reset it again, then reconnect appliances one at a time until the faulty one shows itself. Only if the main switch is on and you still have no power does it become a job for 105.
Power cuts near Sandhurst
The nearest towns we track in Berkshire — useful when a fault crosses town boundaries.