105
Free national fault line
Free, 24/7
SP Energy Networks
Your DNO
serves Conwy
4+
towns covered
incl. Colwyn Bay, Llandudno, Conwy
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Conwy
The map shows incidents reported by users in real time, centred on Conwy. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a SP Energy Networks job.
North Wales coast in the north, the Conwy valley running south to Betws-y-Coed, and the eastern fringe of Snowdonia. Atlantic storms hit the coast at Llandudno and Colwyn Bay; Snowdonia storms bring down overhead lines in the Conwy valley.
Live Power Outages in the UK
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Report a power cut in Conwy
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Conwy know what's going on.
Thank you. Your report has been submitted and will help others in Conwy.
Reports are anonymous. We use your address to place the marker on the map and never display your personal details.
Power cuts by town in Conwy
Pick your town for local outage reports, the live map and your network operator's fault line.
Why the power goes out in Conwy
Conwy council spans the North Wales coast and the Conwy valley running south into Snowdonia. SP Energy Networks (Manweb) covers the entire area. North Wales coast in the north, the Conwy valley running south to Betws-y-Coed, and the eastern fringe of Snowdonia.
Weather and terrain. Atlantic storms hit the coast at Llandudno and Colwyn Bay; Snowdonia storms bring down overhead lines in the Conwy valley.
How the network is run. SP Manweb depots at Colwyn Bay and Llanrwst dispatch engineers. Llandudno's seafront has been progressively rewired with flood-resilient substations since 2015.
A local quirk worth knowing. The Great Orme's tramway and cable-car operations have dedicated supplies — Llandudno's tourist operations are decoupled from local domestic outages.
What to do when the power goes out at home in Conwy
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a SP Energy Networks network fault: call 105.
Dial 105 or 0800 001 5400
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from SP Energy Networks under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Conwy
Always to your Distribution Network Operator, not your supplier. In Conwy that is SP Energy Networks. Dial 105 (Free national fault line) — free, 24/7 — or call SP Energy Networks directly on 0800 001 5400.
Atlantic storms hit the coast at Llandudno and Colwyn Bay; Snowdonia storms bring down overhead lines in the Conwy valley. SP Manweb depots at Colwyn Bay and Llanrwst dispatch engineers. Llandudno's seafront has been progressively rewired with flood-resilient substations since 2015.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Conwy receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from SP Energy Networks within 10 working days — claim within 30 days if it doesn't arrive.
SP Energy Networks announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Conwy — useful if your storm or fault crosses council boundaries.
Gwynedd
SP Energy Networks
Denbighshire
SP Energy Networks
Isle of Anglesey
SP Energy Networks
Flintshire
SP Energy Networks
Wrexham
SP Energy Networks
Ceredigion
National Grid Electricity Distribution
Powys
National Grid Electricity Distribution
Carmarthenshire
National Grid Electricity Distribution
Other counties served by SP Energy Networks
Same operator, same emergency number, similar restoration patterns and compensation framework.