105

Free national fault line

Free, 24/7

National Grid Electricity Distribution

Your DNO

serves Devon

20+

towns covered

incl. Exeter, Plymouth, Torquay

up to £150+

Ofgem compensation

for cuts over 24h

Live outage map for Devon

The map shows incidents reported by users in real time, centred on Devon. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a National Grid Electricity Distribution job.

Two national parks (Dartmoor, Exmoor), 95 miles of Channel coast, 110 miles of Bristol-Channel coast and the densely populated Exe estuary. Atlantic storms hit Devon's western coastline first; Dartmoor traps heavy rain and snow; the Bristol Channel coast sees gale-force funnelled winds at Lynton.

Live Power Outages in the UK

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Source: user reports · Selectra

Report a power cut in Devon

Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Devon know what's going on.

Thank you. Your report has been submitted and will help others in Devon.

Reports are anonymous. We use your address to place the marker on the map and never display your personal details.

Why the power goes out in Devon

Devon is England's third-largest county and sits across NGED's South West licence area, from the Plymouth conurbation through Exeter to Barnstaple on the north coast. The county has both Dartmoor and Exmoor inside its borders, both areas of long overhead network. Two national parks (Dartmoor, Exmoor), 95 miles of Channel coast, 110 miles of Bristol-Channel coast and the densely populated Exe estuary.

Weather and terrain. Atlantic storms hit Devon's western coastline first; Dartmoor traps heavy rain and snow; the Bristol Channel coast sees gale-force funnelled winds at Lynton.

How the network is run. NGED depots at Plymouth, Exeter and Barnstaple dispatch engineers. Dartmoor's overhead network has been progressively reinforced since 2018, reducing storm cuts in villages like Postbridge and Princetown.

A local quirk worth knowing. South Hams villages on long single-feeder spurs (Slapton, East Prawle) sit at the bottom of NGED's restoration priority list during storms — keep a battery radio and warm clothes if you live there.

Devon is served by National Grid Electricity Distribution. All network faults — whoever supplies your electricity (Octopus, British Gas, EDF, OVO, E.ON Next…) — are reported on 105. Your supplier handles the bill but cannot dispatch an engineer.

What to do when the power goes out at home in Devon

1

Check whether neighbours are affected

Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a National Grid Electricity Distribution network fault: call 105.

2

Dial 105 or 0800 6783 105

Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.

3

Unplug sensitive electronics

Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.

4

Log start and end times

A cut over 24 hours in normal weather entitles you to £75 from National Grid Electricity Distribution under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.

The Selectra expert answers your questions on power cuts in Devon

Always to your Distribution Network Operator, not your supplier. In Devon that is National Grid Electricity Distribution. Dial 105 (Free national fault line) — free, 24/7 — or call National Grid Electricity Distribution directly on 0800 6783 105.

Atlantic storms hit Devon's western coastline first; Dartmoor traps heavy rain and snow; the Bristol Channel coast sees gale-force funnelled winds at Lynton. NGED depots at Plymouth, Exeter and Barnstaple dispatch engineers. Dartmoor's overhead network has been progressively reinforced since 2018, reducing storm cuts in villages like Postbridge and Princetown.

Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Devon receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from National Grid Electricity Distribution within 10 working days — claim within 30 days if it doesn't arrive.

National Grid Electricity Distribution announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).