105
Free national fault line
Free, 24/7
SP Energy Networks
Your DNO
serves Dumfries and Galloway
5+
towns covered
incl. Dumfries, Stranraer, Annan
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Dumfries and Galloway
The map shows incidents reported by users in real time, centred on Dumfries and Galloway. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a SP Energy Networks job.
Southern Uplands in the north, the broad Nith and Annan valleys, and the long Solway Firth coastline. Atlantic storms hit Galloway Forest first; Solway flooding compromises low-lying substations at Annan and Powfoot.
Live Power Outages in the UK
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Report a power cut in Dumfries and Galloway
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Dumfries and Galloway know what's going on.
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Reports are anonymous. We use your address to place the marker on the map and never display your personal details.
Why the power goes out in Dumfries and Galloway
Dumfries and Galloway is the southernmost Scottish region, served by SP Energy Networks from the Solway Firth across to Galloway Forest Park. Southern Uplands in the north, the broad Nith and Annan valleys, and the long Solway Firth coastline.
Weather and terrain. Atlantic storms hit Galloway Forest first; Solway flooding compromises low-lying substations at Annan and Powfoot.
How the network is run. SP Energy Networks depots at Dumfries and Stranraer dispatch engineers. The Galloway hydroelectric scheme feeds into the regional grid and provides a partial backup.
A local quirk worth knowing. Galloway Forest Park is a Dark Sky reserve — DNO street lighting in the surrounding villages is unusually limited, which makes confirming a power cut harder than elsewhere (look at house windows rather than streetlights).
What to do when the power goes out at home in Dumfries and Galloway
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a SP Energy Networks network fault: call 105.
Dial 105 or 0800 092 9290
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from SP Energy Networks under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Dumfries and Galloway
Always to your Distribution Network Operator, not your supplier. In Dumfries and Galloway that is SP Energy Networks. Dial 105 (Free national fault line) — free, 24/7 — or call SP Energy Networks directly on 0800 092 9290.
Atlantic storms hit Galloway Forest first; Solway flooding compromises low-lying substations at Annan and Powfoot. SP Energy Networks depots at Dumfries and Stranraer dispatch engineers. The Galloway hydroelectric scheme feeds into the regional grid and provides a partial backup.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Dumfries and Galloway receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from SP Energy Networks within 10 working days — claim within 30 days if it doesn't arrive.
SP Energy Networks announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Dumfries and Galloway — useful if your storm or fault crosses council boundaries.
South Lanarkshire
SP Energy Networks
East Ayrshire
SP Energy Networks
North Lanarkshire
SP Energy Networks
West Lothian
SP Energy Networks
Midlothian
SP Energy Networks
Scottish Borders
SP Energy Networks
Falkirk
SP Energy Networks
City of Edinburgh
SP Energy Networks
Other counties served by SP Energy Networks
Same operator, same emergency number, similar restoration patterns and compensation framework.