105

Free national fault line

Free, 24/7

SP Energy Networks

Your DNO

serves East Ayrshire

1+

towns covered

incl. Kilmarnock, Cumnock, Stewarton

up to £150+

Ofgem compensation

for cuts over 24h

Live outage map for East Ayrshire

The map shows incidents reported by users in real time, centred on East Ayrshire. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a SP Energy Networks job.

Ayrshire coalfield plain in the west, the Galloway Forest fringe in the south, and the Irvine valley in the north. Atlantic storms hit Ayrshire first; the rural Galston and Newmilns areas see frequent overhead-line cuts during winter gales.

Live Power Outages in the UK

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Source: user reports · Selectra

Report a power cut in East Ayrshire

Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in East Ayrshire know what's going on.

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Power cuts by town in East Ayrshire

Pick your town for local outage reports, the live map and your network operator's fault line.

Why the power goes out in East Ayrshire

East Ayrshire sits inland from the Firth of Clyde, with Kilmarnock as its main town. SP Energy Networks covers the entire council. Ayrshire coalfield plain in the west, the Galloway Forest fringe in the south, and the Irvine valley in the north.

Weather and terrain. Atlantic storms hit Ayrshire first; the rural Galston and Newmilns areas see frequent overhead-line cuts during winter gales.

How the network is run. SP Energy Networks depots at Kilmarnock and Cumnock dispatch engineers. The former coalfield communities have progressively reinforced networks.

A local quirk worth knowing. Kilmarnock's Johnnie Walker bottling plant (closed 2012) historically drew major industrial supply — the freed feeder capacity has since absorbed the town's residential expansion.

East Ayrshire is served by SP Energy Networks. All network faults — whoever supplies your electricity (Octopus, British Gas, EDF, OVO, E.ON Next…) — are reported on 105. Your supplier handles the bill but cannot dispatch an engineer.

What to do when the power goes out at home in East Ayrshire

1

Check whether neighbours are affected

Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a SP Energy Networks network fault: call 105.

2

Dial 105 or 0800 092 9290

Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.

3

Unplug sensitive electronics

Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.

4

Log start and end times

A cut over 24 hours in normal weather entitles you to £75 from SP Energy Networks under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.

The Selectra expert answers your questions on power cuts in East Ayrshire

Always to your Distribution Network Operator, not your supplier. In East Ayrshire that is SP Energy Networks. Dial 105 (Free national fault line) — free, 24/7 — or call SP Energy Networks directly on 0800 092 9290.

Atlantic storms hit Ayrshire first; the rural Galston and Newmilns areas see frequent overhead-line cuts during winter gales. SP Energy Networks depots at Kilmarnock and Cumnock dispatch engineers. The former coalfield communities have progressively reinforced networks.

Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in East Ayrshire receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from SP Energy Networks within 10 working days — claim within 30 days if it doesn't arrive.

SP Energy Networks announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).