105
Free national fault line
Free, 24/7
National Grid Electricity Distribution
Your DNO
serves Herefordshire
5+
towns covered
incl. Hereford, Leominster, Ross-on-Wye
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Herefordshire
The map shows incidents reported by users in real time, centred on Herefordshire. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a National Grid Electricity Distribution job.
Wye valley running south, Malvern Hills on the east border, Welsh Black Mountains on the west. Wye flooding submerges riverside substations at Mordiford and Bartonsham; Black Mountain storms bring down overhead lines around Hay Bluff.
Live Power Outages in the UK
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Report a power cut in Herefordshire
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Herefordshire know what's going on.
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Power cuts by town in Herefordshire
Pick your town for local outage reports, the live map and your network operator's fault line.
Why the power goes out in Herefordshire
Herefordshire is one of England's most rural counties, served by NGED's Midlands licence area from Hereford city out to the Welsh border at Kington. Wye valley running south, Malvern Hills on the east border, Welsh Black Mountains on the west.
Weather and terrain. Wye flooding submerges riverside substations at Mordiford and Bartonsham; Black Mountain storms bring down overhead lines around Hay Bluff.
How the network is run. NGED's Rotherwas (Hereford) and Leominster depots cover the county. Most of the rural network is overhead, with low population density making automation upgrades economically marginal.
A local quirk worth knowing. Herefordshire's apple-orchard country sees frost damage on overhead jumper wires in April and May more than any other English county — pole-mounted equipment is replaced annually in worst-hit lanes.
What to do when the power goes out at home in Herefordshire
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a National Grid Electricity Distribution network fault: call 105.
Dial 105 or 0800 6783 105
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from National Grid Electricity Distribution under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Herefordshire
Always to your Distribution Network Operator, not your supplier. In Herefordshire that is National Grid Electricity Distribution. Dial 105 (Free national fault line) — free, 24/7 — or call National Grid Electricity Distribution directly on 0800 6783 105.
Wye flooding submerges riverside substations at Mordiford and Bartonsham; Black Mountain storms bring down overhead lines around Hay Bluff. NGED's Rotherwas (Hereford) and Leominster depots cover the county. Most of the rural network is overhead, with low population density making automation upgrades economically marginal.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Herefordshire receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from National Grid Electricity Distribution within 10 working days — claim within 30 days if it doesn't arrive.
National Grid Electricity Distribution announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Herefordshire — useful if your storm or fault crosses council boundaries.
Worcestershire
National Grid Electricity Distribution
Gloucestershire
National Grid Electricity Distribution
Shropshire
National Grid Electricity Distribution
Bristol
National Grid Electricity Distribution
West Midlands
National Grid Electricity Distribution
Somerset
National Grid Electricity Distribution
Staffordshire
National Grid Electricity Distribution
Cheshire
SP Energy Networks
Other counties served by National Grid Electricity Distribution
Same operator, same emergency number, similar restoration patterns and compensation framework.