105
Free national fault line
Free, 24/7
National Grid Electricity Distribution
Your DNO
serves Neath Port Talbot
2+
towns covered
incl. Neath, Port Talbot, Briton Ferry
£95 to £390
Ofgem compensation
for a long unplanned cut
Live outage map for Neath Port Talbot
The map shows incidents reported by users in real time, centred on Neath Port Talbot. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a National Grid Electricity Distribution job.
Bristol Channel coast at Port Talbot, with the Vale of Neath and Swansea Valley running inland. Atlantic storms hit Port Talbot; Neath valley flooding compromises low-lying substations at Aberdulais and Resolven.
Live Power Outages in the UK
Unable to load outage data. Please try again later.
Reports across Neath Port Talbot
Logged by residents of the county in the last 24 hours.
No resident has logged a cut in Neath Port Talbot in the last 24 hours. Our feed only knows what people tell it, so an unreported fault is still possible. For the confirmed picture, check the National Grid Electricity Distribution power cut map with your postcode, then add your report so your neighbours can see it.
Report a power cut in Neath Port Talbot
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Neath Port Talbot know what's going on.
Thank you. Your report has been submitted and will help others in Neath Port Talbot.
Reports are anonymous. We use your address to place the marker on the map and never display your personal details.
Power cuts by town in Neath Port Talbot
Pick your town for local outage reports, the live map and your network operator's fault line.
Your village is not on the list? Neath Port Talbot has far more settlements than we hold pages for, and they all sit on the same National Grid Electricity Distribution network: the number to call is the same 105, and the live map above covers the whole county — zoom in on your postcode. For a street-level answer on a hamlet, enter your full postcode in the National Grid Electricity Distribution power cut map.
Why the power goes out in Neath Port Talbot
Neath Port Talbot covers the Bristol Channel coast around Port Talbot's steelworks and the upper Neath and Tawe valleys. NGED's South Wales licence covers the entire council. Bristol Channel coast at Port Talbot, with the Vale of Neath and Swansea Valley running inland.
Weather and terrain. Atlantic storms hit Port Talbot; Neath valley flooding compromises low-lying substations at Aberdulais and Resolven.
How the network is run. NGED operates from a Port Talbot depot. Tata Steel's Port Talbot works has its own private supply network with backup links to the public grid.
A local quirk worth knowing. Port Talbot Steelworks is a 'large industrial customer' under National Grid rules — its switch-off during the planned 2024-25 transition involved months of coordinated network reconfiguration.
What to do when the power goes out at home in Neath Port Talbot
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a National Grid Electricity Distribution network fault: call 105.
Dial 105 or 0800 6783 105
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
Under Ofgem's Guaranteed Standards, a fault affecting fewer than 5,000 properties entitles a household to £95 once the supply has been off for more than 12 hours (24 hours for a larger fault), then £45 for each further 12 hours, capped at £390. Storms use a separate scale: £85 plus £45 every 6 hours, capped at £2,165. Keep a written log with photos — National Grid Electricity Distribution normally pays automatically.
The Selectra expert answers your questions on power cuts in Neath Port Talbot
Always to your Distribution Network Operator, not your supplier. In Neath Port Talbot that is National Grid Electricity Distribution. Dial 105 (Free national fault line) — free, 24/7 — or call National Grid Electricity Distribution directly on 0800 6783 105.
Atlantic storms hit Port Talbot; Neath valley flooding compromises low-lying substations at Aberdulais and Resolven. NGED operates from a Port Talbot depot. Tata Steel's Port Talbot works has its own private supply network with backup links to the public grid.
There is no county-wide average worth quoting: a fault on an urban underground cable is often back within an hour or two, while an overhead line down in open country after a storm can take most of a day. The number that matters is the estimated time of restoration (ETR) National Grid Electricity Distribution publishes for your specific fault — ask for it when you call 105, or read it off the National Grid Electricity Distribution power cut map after entering your postcode. Planned cuts are announced in advance and normally run 2 to 8 hours.
Yes, under Ofgem's Guaranteed Standards of Performance. Where the fault affected fewer than 5,000 properties — most street-level cuts in Neath Port Talbot — a domestic customer gets £95 once the supply has been off for more than 12 hours, then £45 for each further 12 hours, capped at £390. Where more than 5,000 properties lost supply, that first £95 applies after 24 hours. Businesses start at £190. Four or more cuts of three hours or longer in a single year earn an extra £95. Payment from National Grid Electricity Distribution is normally automatic.
National Grid Electricity Distribution announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for compensation unless your operator failed to give adequate notice.
Power cuts in nearby areas
Other counties close to Neath Port Talbot — useful if your storm or fault crosses council boundaries.
Swansea
National Grid Electricity Distribution
Bridgend
National Grid Electricity Distribution
Rhondda Cynon Taf
National Grid Electricity Distribution
Merthyr Tydfil
National Grid Electricity Distribution
Vale of Glamorgan
National Grid Electricity Distribution
Ceredigion
National Grid Electricity Distribution
Carmarthenshire
National Grid Electricity Distribution
Caerphilly
National Grid Electricity Distribution
Other counties served by National Grid Electricity Distribution
Same operator, same emergency number, similar restoration patterns and compensation framework.