105
Free national fault line
Free, 24/7
UK Power Networks
Your DNO
serves Norfolk
12+
towns covered
incl. Norwich, King's Lynn, Great Yarmouth
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Norfolk
The map shows incidents reported by users in real time, centred on Norfolk. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a UK Power Networks job.
Low Brecks heathland in the south, rolling north Norfolk hills, the Broads wetlands and a long North Sea coastline. North Sea storm surges (December 2013 remains the benchmark) hit Cromer and Cley-next-the-Sea; Broads flooding compromises low-lying substations at Wroxham and Stalham.
Live Power Outages in the UK
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Report a power cut in Norfolk
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Norfolk know what's going on.
Thank you. Your report has been submitted and will help others in Norfolk.
Reports are anonymous. We use your address to place the marker on the map and never display your personal details.
Power cuts by town in Norfolk
Pick your town for local outage reports, the live map and your network operator's fault line.
Why the power goes out in Norfolk
Norfolk is the eastern extremity of UK Power Networks' Eastern licence, from King's Lynn on the Wash to Great Yarmouth on the North Sea coast. Low Brecks heathland in the south, rolling north Norfolk hills, the Broads wetlands and a long North Sea coastline.
Weather and terrain. North Sea storm surges (December 2013 remains the benchmark) hit Cromer and Cley-next-the-Sea; Broads flooding compromises low-lying substations at Wroxham and Stalham.
How the network is run. UKPN depots at Norwich, King's Lynn and Great Yarmouth dispatch engineers. The Broads' floating-roof substations are an unusual UK feature.
A local quirk worth knowing. Sheringham Shoal and other offshore wind farms feed into the Norfolk grid at Salle and Necton — fluctuations here ripple through to county-wide voltage stability.
What to do when the power goes out at home in Norfolk
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a UK Power Networks network fault: call 105.
Dial 105 or 0800 31 63 105
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from UK Power Networks under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Norfolk
Always to your Distribution Network Operator, not your supplier. In Norfolk that is UK Power Networks. Dial 105 (Free national fault line) — free, 24/7 — or call UK Power Networks directly on 0800 31 63 105.
North Sea storm surges (December 2013 remains the benchmark) hit Cromer and Cley-next-the-Sea; Broads flooding compromises low-lying substations at Wroxham and Stalham. UKPN depots at Norwich, King's Lynn and Great Yarmouth dispatch engineers. The Broads' floating-roof substations are an unusual UK feature.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Norfolk receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from UK Power Networks within 10 working days — claim within 30 days if it doesn't arrive.
UK Power Networks announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Norfolk — useful if your storm or fault crosses council boundaries.
Suffolk
UK Power Networks
Essex
UK Power Networks
Cambridgeshire
UK Power Networks
Lincolnshire
Northern Powergrid
Kent
UK Power Networks
Hertfordshire
UK Power Networks
City of London
UK Power Networks
Bedfordshire
UK Power Networks
Other counties served by UK Power Networks
Same operator, same emergency number, similar restoration patterns and compensation framework.