105
Free national fault line
Free, 24/7
National Grid Electricity Distribution
Your DNO
serves Pembrokeshire
4+
towns covered
incl. Haverfordwest, Milford Haven, Pembroke
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Pembrokeshire
The map shows incidents reported by users in real time, centred on Pembrokeshire. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a National Grid Electricity Distribution job.
Long indented coastline forming the Pembrokeshire Coast National Park, with the Preseli Hills in the north. Atlantic storms hit Pembrokeshire's western cliffs directly; St Davids and Strumble Head see some of the highest wind speeds on the UK mainland.
Live Power Outages in the UK
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Report a power cut in Pembrokeshire
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Pembrokeshire know what's going on.
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Power cuts by town in Pembrokeshire
Pick your town for local outage reports, the live map and your network operator's fault line.
Why the power goes out in Pembrokeshire
Pembrokeshire is the westernmost Welsh county, with Milford Haven as the centre of UK LNG and oil imports. NGED's South Wales licence covers the entire county. Long indented coastline forming the Pembrokeshire Coast National Park, with the Preseli Hills in the north.
Weather and terrain. Atlantic storms hit Pembrokeshire's western cliffs directly; St Davids and Strumble Head see some of the highest wind speeds on the UK mainland.
How the network is run. NGED depots at Haverfordwest and Pembroke Dock dispatch engineers. The Milford Haven LNG and oil terminals have dedicated heavy industrial supplies.
A local quirk worth knowing. Milford Haven's two LNG terminals are critical national infrastructure — their dedicated supply is protected to the highest level, but a public-network outage in nearby Hakin or Hubberston can still affect domestic homes despite industrial continuity.
What to do when the power goes out at home in Pembrokeshire
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a National Grid Electricity Distribution network fault: call 105.
Dial 105 or 0800 6783 105
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from National Grid Electricity Distribution under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Pembrokeshire
Always to your Distribution Network Operator, not your supplier. In Pembrokeshire that is National Grid Electricity Distribution. Dial 105 (Free national fault line) — free, 24/7 — or call National Grid Electricity Distribution directly on 0800 6783 105.
Atlantic storms hit Pembrokeshire's western cliffs directly; St Davids and Strumble Head see some of the highest wind speeds on the UK mainland. NGED depots at Haverfordwest and Pembroke Dock dispatch engineers. The Milford Haven LNG and oil terminals have dedicated heavy industrial supplies.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Pembrokeshire receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from National Grid Electricity Distribution within 10 working days — claim within 30 days if it doesn't arrive.
National Grid Electricity Distribution announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Pembrokeshire — useful if your storm or fault crosses council boundaries.
Carmarthenshire
National Grid Electricity Distribution
Swansea
National Grid Electricity Distribution
Ceredigion
National Grid Electricity Distribution
Neath Port Talbot
National Grid Electricity Distribution
Gwynedd
SP Energy Networks
Bridgend
National Grid Electricity Distribution
Rhondda Cynon Taf
National Grid Electricity Distribution
Merthyr Tydfil
National Grid Electricity Distribution
Other counties served by National Grid Electricity Distribution
Same operator, same emergency number, similar restoration patterns and compensation framework.