105
Free national fault line
Free, 24/7
National Grid Electricity Distribution
Your DNO
serves Staffordshire
13+
towns covered
incl. Stoke-on-Trent, Stafford, Burton-upon-Trent
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Staffordshire
The map shows incidents reported by users in real time, centred on Staffordshire. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a National Grid Electricity Distribution job.
Staffordshire Moorlands in the north east, the Trent valley running through Stoke and Burton, and the Cannock Chase plateau in the south. Staffordshire Moorlands snow brings down overhead lines around Leek; Trent flooding submerges substations at Burton.
Live Power Outages in the UK
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Report a power cut in Staffordshire
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Staffordshire know what's going on.
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Power cuts by town in Staffordshire
Pick your town for local outage reports, the live map and your network operator's fault line.
Why the power goes out in Staffordshire
Staffordshire spans the Stoke-on-Trent conurbation in the north, the Cannock Chase forest in the middle and the cathedral cities of Lichfield and Burton in the south. NGED's Midlands licence covers the county. Staffordshire Moorlands in the north east, the Trent valley running through Stoke and Burton, and the Cannock Chase plateau in the south.
Weather and terrain. Staffordshire Moorlands snow brings down overhead lines around Leek; Trent flooding submerges substations at Burton.
How the network is run. NGED depots at Stafford and Stoke dispatch engineers. The JCB plant at Rocester and the Toyota engine plant at Burnaston (over the border) drive major industrial feeder demand.
A local quirk worth knowing. Stoke-on-Trent's six towns are fed from a network rebuilt progressively from 1990 onwards — older Edwardian potter-mill conversions occasionally still produce localised faults.
What to do when the power goes out at home in Staffordshire
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a National Grid Electricity Distribution network fault: call 105.
Dial 105 or 0800 6783 105
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from National Grid Electricity Distribution under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Staffordshire
Always to your Distribution Network Operator, not your supplier. In Staffordshire that is National Grid Electricity Distribution. Dial 105 (Free national fault line) — free, 24/7 — or call National Grid Electricity Distribution directly on 0800 6783 105.
Staffordshire Moorlands snow brings down overhead lines around Leek; Trent flooding submerges substations at Burton. NGED depots at Stafford and Stoke dispatch engineers. The JCB plant at Rocester and the Toyota engine plant at Burnaston (over the border) drive major industrial feeder demand.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Staffordshire receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from National Grid Electricity Distribution within 10 working days — claim within 30 days if it doesn't arrive.
National Grid Electricity Distribution announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Staffordshire — useful if your storm or fault crosses council boundaries.
West Midlands
National Grid Electricity Distribution
Cheshire
SP Energy Networks
Derbyshire
National Grid Electricity Distribution
Greater Manchester
Electricity North West
Shropshire
National Grid Electricity Distribution
Worcestershire
National Grid Electricity Distribution
Warwickshire
National Grid Electricity Distribution
Leicestershire
National Grid Electricity Distribution
Other counties served by National Grid Electricity Distribution
Same operator, same emergency number, similar restoration patterns and compensation framework.