105
Free national fault line
Free, 24/7
UK Power Networks
Your DNO
serves Suffolk
11+
towns covered
incl. Ipswich, Bury St Edmunds, Lowestoft
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Suffolk
The map shows incidents reported by users in real time, centred on Suffolk. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a UK Power Networks job.
Brecks heathland in the west, rolling Suffolk Wolds in the middle, and the Heritage Coast from Aldeburgh to Lowestoft. North Sea storm surges (December 2013) hit Lowestoft and the Blyth estuary; coastal erosion at Dunwich and Pakefield has forced substation relocations.
Live Power Outages in the UK
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Report a power cut in Suffolk
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Suffolk know what's going on.
Thank you. Your report has been submitted and will help others in Suffolk.
Reports are anonymous. We use your address to place the marker on the map and never display your personal details.
Power cuts by town in Suffolk
Pick your town for local outage reports, the live map and your network operator's fault line.
Why the power goes out in Suffolk
Suffolk sits in UK Power Networks' Eastern licence, from Newmarket on the Cambridgeshire border out to Lowestoft and Felixstowe on the North Sea. Brecks heathland in the west, rolling Suffolk Wolds in the middle, and the Heritage Coast from Aldeburgh to Lowestoft.
Weather and terrain. North Sea storm surges (December 2013) hit Lowestoft and the Blyth estuary; coastal erosion at Dunwich and Pakefield has forced substation relocations.
How the network is run. UKPN depots at Ipswich, Bury St Edmunds and Lowestoft dispatch engineers. Felixstowe Port has dedicated industrial supply for cranes and refrigerated containers.
A local quirk worth knowing. Sizewell B nuclear power station near Leiston feeds into the National Grid; a fault on the Sizewell substation would not cut local supply but would shift national balancing actions.
What to do when the power goes out at home in Suffolk
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a UK Power Networks network fault: call 105.
Dial 105 or 0800 31 63 105
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from UK Power Networks under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Suffolk
Always to your Distribution Network Operator, not your supplier. In Suffolk that is UK Power Networks. Dial 105 (Free national fault line) — free, 24/7 — or call UK Power Networks directly on 0800 31 63 105.
North Sea storm surges (December 2013) hit Lowestoft and the Blyth estuary; coastal erosion at Dunwich and Pakefield has forced substation relocations. UKPN depots at Ipswich, Bury St Edmunds and Lowestoft dispatch engineers. Felixstowe Port has dedicated industrial supply for cranes and refrigerated containers.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Suffolk receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from UK Power Networks within 10 working days — claim within 30 days if it doesn't arrive.
UK Power Networks announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Suffolk — useful if your storm or fault crosses council boundaries.
Essex
UK Power Networks
Norfolk
UK Power Networks
Cambridgeshire
UK Power Networks
Kent
UK Power Networks
City of London
UK Power Networks
Hertfordshire
UK Power Networks
Greater London
UK Power Networks
Bedfordshire
UK Power Networks
Other counties served by UK Power Networks
Same operator, same emergency number, similar restoration patterns and compensation framework.