105
Free national fault line
Free, 24/7
SSEN
Your DNO
serves Surrey
17+
towns covered
incl. Guildford, Woking, Reigate
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Surrey
The map shows incidents reported by users in real time, centred on Surrey. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a SSEN job.
North Downs chalk in the south, the Surrey Heath sandy ridges in the west, and the dense commuter belt close to London in the north. Summer thunderstorms over the North Downs cause localised cuts at Dorking and Reigate; freezing rain on the M25 corridor brings down overhead lines around Cobham.
Live Power Outages in the UK
Unable to load outage data. Please try again later.
Report a power cut in Surrey
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Surrey know what's going on.
Thank you. Your report has been submitted and will help others in Surrey.
Reports are anonymous. We use your address to place the marker on the map and never display your personal details.
Why the power goes out in Surrey
Surrey sits inside SSEN's Southern licence and is the commuter belt south of London, from Walton-on-Thames through Guildford to Haslemere. North Downs chalk in the south, the Surrey Heath sandy ridges in the west, and the dense commuter belt close to London in the north.
Weather and terrain. Summer thunderstorms over the North Downs cause localised cuts at Dorking and Reigate; freezing rain on the M25 corridor brings down overhead lines around Cobham.
How the network is run. SSEN's Guildford and Reigate depots dispatch engineers. Heathrow Airport's protected supply means a Surrey outage rarely affects airport operations.
A local quirk worth knowing. Surrey's high housing density and limited overhead network means storm-related cuts are relatively rare; cable strikes from major housebuilders and Crossrail-adjacent works dominate the fault log.
What to do when the power goes out at home in Surrey
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a SSEN network fault: call 105.
Dial 105 or 0800 072 7282
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from SSEN under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Surrey
Always to your Distribution Network Operator, not your supplier. In Surrey that is SSEN. Dial 105 (Free national fault line) — free, 24/7 — or call SSEN directly on 0800 072 7282.
Summer thunderstorms over the North Downs cause localised cuts at Dorking and Reigate; freezing rain on the M25 corridor brings down overhead lines around Cobham. SSEN's Guildford and Reigate depots dispatch engineers. Heathrow Airport's protected supply means a Surrey outage rarely affects airport operations.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Surrey receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from SSEN within 10 working days — claim within 30 days if it doesn't arrive.
SSEN announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Surrey — useful if your storm or fault crosses council boundaries.
Greater London
UK Power Networks
City of London
UK Power Networks
West Sussex
SSEN
Hertfordshire
UK Power Networks
Berkshire
SSEN
Buckinghamshire
SSEN
Bedfordshire
UK Power Networks
East Sussex
UK Power Networks
Other counties served by SSEN
Same operator, same emergency number, similar restoration patterns and compensation framework.