105
Free national fault line
Free, 24/7
National Grid Electricity Distribution
Your DNO
serves Torfaen
2+
towns covered
incl. Pontypool, Cwmbran, Blaenavon
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Torfaen
The map shows incidents reported by users in real time, centred on Torfaen. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a National Grid Electricity Distribution job.
Eastern Valleys terrain running south from Blaenavon to Cwmbran. Atlantic storms hit the eastern Valleys; freezing rain on the A4042 corridor causes occasional overhead-line damage.
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Report a power cut in Torfaen
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Why the power goes out in Torfaen
Torfaen is a small South Wales Valleys council, with Cwmbran New Town as the main centre. NGED's South Wales licence covers the entire area. Eastern Valleys terrain running south from Blaenavon to Cwmbran.
Weather and terrain. Atlantic storms hit the eastern Valleys; freezing rain on the A4042 corridor causes occasional overhead-line damage.
How the network is run. NGED operates from a Cwmbran depot. The New Town's planned layout includes unusually generous underground cabling.
A local quirk worth knowing. Blaenavon Industrial Landscape is a UNESCO World Heritage Site — its protected supply means heritage operations are decoupled from local outages.
What to do when the power goes out at home in Torfaen
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a National Grid Electricity Distribution network fault: call 105.
Dial 105 or 0800 6783 105
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from National Grid Electricity Distribution under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Torfaen
Always to your Distribution Network Operator, not your supplier. In Torfaen that is National Grid Electricity Distribution. Dial 105 (Free national fault line) — free, 24/7 — or call National Grid Electricity Distribution directly on 0800 6783 105.
Atlantic storms hit the eastern Valleys; freezing rain on the A4042 corridor causes occasional overhead-line damage. NGED operates from a Cwmbran depot. The New Town's planned layout includes unusually generous underground cabling.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Torfaen receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from National Grid Electricity Distribution within 10 working days — claim within 30 days if it doesn't arrive.
National Grid Electricity Distribution announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Torfaen — useful if your storm or fault crosses council boundaries.
Newport
National Grid Electricity Distribution
Blaenau Gwent
National Grid Electricity Distribution
Caerphilly
National Grid Electricity Distribution
Monmouthshire
National Grid Electricity Distribution
Cardiff
National Grid Electricity Distribution
Merthyr Tydfil
National Grid Electricity Distribution
Rhondda Cynon Taf
National Grid Electricity Distribution
Vale of Glamorgan
National Grid Electricity Distribution
Other counties served by National Grid Electricity Distribution
Same operator, same emergency number, similar restoration patterns and compensation framework.