105
Free national fault line
Free, 24/7
National Grid Electricity Distribution
Your DNO
serves Worcestershire
9+
towns covered
incl. Worcester, Kidderminster, Redditch
up to £150+
Ofgem compensation
for cuts over 24h
Live outage map for Worcestershire
The map shows incidents reported by users in real time, centred on Worcestershire. Zoom in on your street to check whether a cut is your home only or a wider network fault — when neighbours are also dark, it is a National Grid Electricity Distribution job.
River Severn running south through Worcester, Malvern Hills on the western edge, and the Avon valley around Evesham. Severn flooding submerges substations at Upton-upon-Severn, Tenbury Wells and Bewdley most winters; Malvern Hill storms bring down overhead lines around Colwall.
Live Power Outages in the UK
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Report a power cut in Worcestershire
Seeing a cut the map hasn't caught yet? Add it in seconds. Your report is anonymous and appears on the live map above so neighbours in Worcestershire know what's going on.
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Power cuts by town in Worcestershire
Pick your town for local outage reports, the live map and your network operator's fault line.
Why the power goes out in Worcestershire
Worcestershire stretches from the Severn Valley at Worcester to the Malvern Hills on the Herefordshire border. NGED's Midlands licence covers the entire county. River Severn running south through Worcester, Malvern Hills on the western edge, and the Avon valley around Evesham.
Weather and terrain. Severn flooding submerges substations at Upton-upon-Severn, Tenbury Wells and Bewdley most winters; Malvern Hill storms bring down overhead lines around Colwall.
How the network is run. NGED depots at Worcester and Kidderminster dispatch engineers. The county has progressively replaced flood-vulnerable substations since the 2007 flood event.
A local quirk worth knowing. Tenbury Wells, Upton-upon-Severn and Bewdley are repeat flood-zone customers — NGED keeps mobile generators on standby every November and December.
What to do when the power goes out at home in Worcestershire
Check whether neighbours are affected
Look at the street lights and the houses opposite. If they're on, your fault is inside your home — check the consumer unit. If they're out too, it is a National Grid Electricity Distribution network fault: call 105.
Dial 105 or 0800 6783 105
Have your full postcode ready. Ask the operator for an estimated time of restoration (ETR) and a fault reference number — both make any later compensation claim faster.
Unplug sensitive electronics
Unplug TVs, routers, computers and consoles to protect them from a surge when supply returns. Leave one light switched on so you'll know visually when the power is back.
Log start and end times
A cut over 24 hours in normal weather entitles you to £75 from National Grid Electricity Distribution under Ofgem's Guaranteed Standards. Severe weather has higher thresholds and a £2,000 cap. Keep a written log with photos — most payments arrive automatically within 10 working days.
The Selectra expert answers your questions on power cuts in Worcestershire
Always to your Distribution Network Operator, not your supplier. In Worcestershire that is National Grid Electricity Distribution. Dial 105 (Free national fault line) — free, 24/7 — or call National Grid Electricity Distribution directly on 0800 6783 105.
Severn flooding submerges substations at Upton-upon-Severn, Tenbury Wells and Bewdley most winters; Malvern Hill storms bring down overhead lines around Colwall. NGED depots at Worcester and Kidderminster dispatch engineers. The county has progressively replaced flood-vulnerable substations since the 2007 flood event.
Yes. Under Ofgem's Guaranteed Standards of Performance, domestic customers in Worcestershire receive £75 after 24 hours off in normal weather, plus £40 every additional 12 hours up to £300. Severe-weather events have higher thresholds and a £2,000 cap. Payment is normally automatic from National Grid Electricity Distribution within 10 working days — claim within 30 days if it doesn't arrive.
National Grid Electricity Distribution announces planned cuts by letter (and increasingly text or email) 2 to 8 days in advance. Most run 8am to 6pm and last 2 to 8 hours. Planned cuts do not qualify for Ofgem compensation unless your DNO failed to give adequate notice (a £40 payment applies then).
Power cuts in nearby areas
Other counties close to Worcestershire — useful if your storm or fault crosses council boundaries.
Gloucestershire
National Grid Electricity Distribution
West Midlands
National Grid Electricity Distribution
Herefordshire
National Grid Electricity Distribution
Staffordshire
National Grid Electricity Distribution
Shropshire
National Grid Electricity Distribution
Warwickshire
National Grid Electricity Distribution
Bristol
National Grid Electricity Distribution
Wiltshire
National Grid Electricity Distribution
Other counties served by National Grid Electricity Distribution
Same operator, same emergency number, similar restoration patterns and compensation framework.