HUB Energy closes: what next for customers?

HUB Energy, formerly known as Gulf Gas and Power, has closed. This makes HUB Energy the third provider to close in 2021. In the meantime, its customers have been left in limbo as they wait for a new supplier. What should they do now? If you’re affected by HUB Energy’s closure, read on to find out what this means for you.

What does HUB Energy’s closure mean for customers?

HUB Energy’s 6,000 domestic customers and 9,000 non-domestic customers have been left without a supplier. Ofgem will appoint one in the coming weeks, and those affected need not worry about their electricity supply - it will go on uninterrupted.

What should HUB Energy customers do?

Customers will have be free to switch to a new supplier of their choice at no charge only after they’ve been moved to a new supplier appointed by Ofgem. This may seem counterintuitive, however, customers need to wait until the switch has been put into effect to be able to switch to their provider of choice, so as not to create further problems in the transfer process.

In short, all current HUB energy customers must simply wait to hear from the new Ofgem appointed provider before taking any action. Read on to find out more about which company will take on HUB Energy customers and more.

I was in credit with HUB Energy, will I get my money back?

Ofgem rules state that any credit you had with HUB Energy must be honoured by your new supplier, so don’t worry about losing the money you’re owed.

I was in debt to HUB Energy, do I still owe money?

Yes. In the same way that credit is honoured by your new supplier, debt is also carried over and you will have to organise a debt repayment plan with the new provider when they contact you.

What is Ofgem saying?

Ofgem has advised customers to avoid rushing to switch to a new supplier while it is in the process of appointing a new one for you.

Neil Lawrence, Ofgem’s Director of Retail, sought to put customers’ minds at ease about the closure:

You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff. Since this statement, the regulator has appointed a supplier called EON Next to take on HUB customers. If you are a HUB Energy customer, you will be free to switch to a different provider of your choice at no cost, but it's best to wait until you’ve heard from your new supplier, EON Next, in the meantime.

The regulator has also advised HUB Energy customers to take a meter reading in order to show your new supplier when it contacts you. This will be used to calculate your final bill with HUB Energy before you start your new deal with the provider that takes over your supply.

Who is EON Next?

EON Next is a new brand from the UK energy giant EON Energy. EON Next focuses on offering 100% renewable energy at an affordable price. As a customer of EON Next, All of the energy you use through the National Grid will be matched with green energy provided by EON Next.

If you were a customer of HUB Energy, your supply will automatically be switched to EON Next within the coming weeks. However, you are not obligated to switch to them, and you will not be charged an exit fee if you decide to leave and go with a different supplier. Read Selectra's full guide on EON Energy and find out what others have to say about the company, its prices and its customer service.