Utility Warehouse: a Great Deal or the Great Scam?


purple Utility Warehouse logo

What is Utility Warehouse? Is it a power supplier or a discount club? Does it provide broadband or is it a sales opportunity? And most importantly, is it a steal of a deal or are they just out for your wallet? We’re breaking down all the details of Utility Warehouse.

Utility Warehouse is, among other things, a UK energy supplier. How does Utility Warehouse work? They allow customers to bundle their energy tariffs with other services like Utility Warehouse mobile, broadband and exclusive discounts, all together in one simple bill. They even guarantee that their full bundle of services will provide the lowest price. To get more information on Utility Warehouse’s customer services, see our full review.

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Joanna Lumley in purple shirt
Source: Utility Warehouse

You may or may not have already heard of Utility Warehouse. They do have several high-level celebrity spokespeople like Absolutely Fabulous star Joanna Lumley, Dawn French and Jennifer Saunders, which seem chosen to appeal to the middle-aged crowd. Even with their celebrity partners, Utility Warehouse has generally invested less in national advertising than their competitors, preferring to rely on word of mouth.

This leads to the more negative coverage that Utility Warehouse has received, which centers around their partnership programme, which could also be called a sales team. Becoming a partner means signing up to try and find new customers and more partners for Utility Warehouse.

According to promotional materials and a Utility Warehouse contact, successful referrals are rewarded with cash incentives and other rewards. This structure has led to some critics referring to Utility Warehouse’s partner scheme as a pyramid scheme.

Sales Scheme or Pyramid Scheme?

Utility Warehouse partners are private individuals who are tasked with recruiting new members, or customers, as well as more partners. Because there is no traditional salary, the way to make money is through customer recruitment and later on by sponsoring other partners.

To increase their earnings, partners must advance through the Utility Warehouse leadership scheme, which starts out at Distributor and maxes out with National Network Leader. Recruitment incentives increase at every level, and rising through the ranks involves recruiting more customers and “sponsoring” new partners. Because income would vary based on partner’s position in the leadership scheme and achieving monthly sales incentives, it is difficult to calculate potential earnings with any certainty.

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Source: Utility Warehouse

Partners higher up in the structure have higher incentives and receive a commission on sales made by partners below them. This structure is highly reminiscent of multi-level marketing brands that have been accused of being sophisticated pyramid schemes, such as Herbalife and Amway. Quite tellingly, the company has yet to provide information on how many partners make it to the highest station. Even more tellingly, the graph made by Utility Warehouse to explain the scheme has a distinctly pyramidal shape.

What is Network Marketing?

But is Utility Warehouse a pyramid scheme? Their supporters refer to it as a network marketing or multi-level marketing company, but what’s the difference?

A network marketing company is a company that outsources their sales to individuals who don’t earn a fixed salary or company benefits, their earnings are based on commissions and earning sales or recruitment incentives. Network marketing companies claim to be different from pyramid schemes because their distributors make money through sales, not merely through recruitment.

Mathematically, only the first members to join and the rare individual with access to a large online or personal network have any chance of making money.

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Basically, the hallmark of a pyramid scheme is that earnings are primarily earned through recruiting other partners, not through sales. The idea is that you can recruit just five distributors, who then recruit their own five distributors, etc., leaving you at the top of a “pyramid” of money making sales.

Many critics of network marketing companies have pointed out that while there may be a final product, the profit generated is largely based on recruitment, which would make many network marketing companies defacto pyramid scams.

Utility Warehouse Partnership: by the Numbers

Utility Network claims that at the lowest rung of their sales model, commission for recruiting a customer averages at about £20 per customer, and the typical recruitment process should take about an hour. Payment at higher levels depends on the specific structure of the partner’s team and customer base.

Recruitment materials have advertised becoming a Utility Warehouse partner resulting in making “thousands a month” recruiting new members and other partners with little training and no experience required.

Critics have noted that based on the overall number of reported earnings and active partners, the average partner earns only £42 per month. Add that to the fact that partners have an initial fee of £100 just for joining (£50 for Utility Warehouse members), and the potential for profits seem minimal.

Supporters will note that splitting the average evenly is unrealistic, meaning that a few members are indeed earning considerable incomes as Utility Warehouse partners. Still, anyone thinking of becoming a partner should go in with their eyes open, knowing that the vast majority of partners make far less than the promoted “thousands per month”.

The Verdict on Utility Warehouse

It’s worth repeating that the criticism directed at Utility Warehouse concerns their partner sales programme, not issues related to Utility Warehouse’s product offerings for customers.

When it comes to the partnership scheme, there are two key questions to answer:

Is it a pyramid scam?

While some individuals may disagree, the official and legal answer is no. Utility Warehouse’s partner programme is as of now a completely legal network marketing sales scheme.

Is it a good opportunity?

You can find more than a few individuals claiming to have achieved success as a Utility Warehouse partner on social media. However, we should keep in mind that tales of success are frequently used as a recruitment tool to grow that same individual’s team and profits. Based on the numbers, it’s clear that your chances of making large sums of money are very low.

All in all, while Utility Warehouse may offer a great bundle discount for their members, it seems to us that becoming a partner is a bad idea for nearly everyone.

Utility Warehouse Webmail

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As a way to connect their members and partners, the Utility Warehouse has their own Webmail feature within their “Clubhouse”, the Utility Warehouse online hub that offers discounts to their members.

Although billed as a free service, the Utility Warehouse webmail login requires already being a Utility Warehouse member, meaning you’ll need to have already signed on to pay for Utility Warehouse’s energy, broadband or other services.

Utility Warehouse Clubhouse

If you’re still thinking about becoming a Utility Warehouse partner, one of your selling points will be the Utility Warehouse Clubhouse, their online hub for customer benefits. The majority of benefits come in the form of cashback rates on online purchases from various brands. That means if you purchase products from The Body Shop via the Clubhouse webpage, 4% of your purchase will be discounted from your bill. The Utility Warehouse cashback card is a pay-as-you-go card that offers similar cashback benefits.

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Utility Warehouse Reviews

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Utility Warehouse Reviews focus on products and benefits that are offered to their members, and rarely discuss partnership.

Utility Warehouse has an average of 4 stars on TrustPilot, comparable to other energy suppliers. Positive reviews often cite savings gained by contracting all their services with Utility Warehouse.

The minority of negative comments often involve administrative errors and technical problems related to Utility Warehouse meter readings, which again are comparable to their competitors in the energy sector.

Keep in mind that positive reviews may be influenced by partners who are in the process of trying to recruit new members, and may be unduly biased.

Utility Warehouse Broadband Rates

As a service to their members, apart from gas, electricity and cashback benefits, Utility Warehouse also offers broadband and mobile service.

How do Utility Warehouse broadband rates compare to the market? As of this article their standard rate of £27 per month is competitive, but not the lowest price available.

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