What should Yorkshire Energy customers do now?

Supply continues uninterrupted for Yorkshire Energy's 74,000 domestic customers, who have been reassigned to Scottish Power by Ofgem. Credit balances receive protection throughout the transition process.

If customers maintained outstanding balances, Scottish Power will examine records and provide contact regarding repayment. The examination may require multiple weeks as the new provider reviews account information. Any unbilled charges will be subtracted when calculating remaining credits.

Ofgem recommends customers remain with their current arrangement rather than initiating transfers until Scottish Power makes contact. Upon receiving communication from the replacement supplier, customers gain freedom to explore alternative providers without incurring switching penalties.

Will I get the same tariff with my new supplier?

Scottish Power's assumption of service places customers on a "deemed" tariff - rates typically exceeding standard offerings. Customers should anticipate potentially higher expenses compared to previous Yorkshire Energy charges.

I've already switched supplier - will this still go through?

Switches already underway from Yorkshire Energy will proceed as scheduled. Associated Direct Debit instructions should terminate mechanically, though customers ought to verify with their financial institution.

I've just switched to Yorkshire Energy - what happens now?

For customers mid-transfer from competing suppliers toward Yorkshire Energy, the process continues as originally planned. However, Scottish Power assumes responsibility rather than Yorkshire Energy completing the handover.

What has Yorkshire Energy said about the closure?

CEO Annie Faulder released this statement: "After 2 and a half years in operation, we sadly have begun proceedings to cease trading. We have operated since day 1 with the simple values of transparency and honesty, paying our renewable obligations on time and having customer service that we are proud of."

She continued: "Ofgem, the energy regulator, has appointed Scottish Power as the new energy supplier for our customers, who will contact everyone over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up. We would like to offer our heartfelt thanks to our customers and colleagues for their loyal support over the years."

Ofgem's response emphasized: "Customers need not worry, their supplies are secure. Former and current domestic customers' credit balances are protected."

The regulator advised: "Ofgem's advice to Yorkshire Energy's customers is not to switch, but to sit tight and wait until Scottish Power has been in touch."