Having launched in 2016, Affect Energy is a pretty new name on the UK energy market. In this guide, we break down Affect Energy tariffs, login details, reviews and contact information. Read on to learn more about the supplier and see if it could be a good fit for you.
Affect Energy was bought by Octopus Energy in 2018. The supplier continues to operate and sell energy tariffs under the Affect Energy brand name.
|UK domestic market: Great Britain||100% renewable energy|
|Number of UK customers: 22,000||Affordable prices|
|Electricity sources: Renewables||High-quality customer service|
|Fuel mix score:★★★★★||Limited payment options (only direct debit)|
|Selectra score:★★★||Only offers two tariffs|
About Affect Energy
Affect Energy was founded in 2016 as a small, independent energy supplier. Based in Shoreham by Sea, its headquarters are near Brighton in West Sussex. Despite its new beginnings, the team behind the brand had over 50 years of experience working in the UK energy market. Therefore, it had some pretty firm and knowledgeable foundations.
Affect Energy began with the aim to provide energy that was ‘simple, painless and great value for money’. From their years of experience, its creators saw that customers wanted two things:
- cheap gas and electricity
- for their energy supplier to actually do what they promised
Affect Energy therefore developed the saying ‘simple, brilliant energy’. By combining experience with desire to change the energy business for the better, and placing a firm focus on developing great customer service, it sought to provide this simple, brilliant energy to all its customers.
In August 2018, energy provider Octopus Energy bought Affect Energy. The move was good for both parties. Octopus Energy acquired one of its small rivals, and Affect Energy got the opportunity to develop and offer more services to its customers by joining the Octopus family. Affect Energy founder and boss, John Szymik, noted at the time:
“I am proud that we have built a business so beloved to customers.... Octopus stood out among all energy retailers as the best company to take this to the next level, and I’m delighted at the opportunity this creates for our team and our customers.”
- 2016 - Affect Energy is founded by John Szymik.
- 2018 - It has 22,000 customers and constantly ranks highly for customer service on review sites.
- August 2018 - Octopus Energy buys Affect Energy.
Affect Energy and Octopus Energy
Octopus Energy’s purchase of Affect can be a bit confusing for current and potential customers. Does it mean that Affect Energy no longer exists? Not exactly. The Affect Energy website is still functional and potential customers can still buy Affect Energy tariffs. The supplier has also retained its own contact information.
However, the purchase does mean that as an Affect Energy customer, you are also an Octopus Energy customer. Octopus Energy will supply your gas and electricity.
Affect Energy customers will be very pleased to know that, as the supplier is now part of Octopus Energy, all of its energy is 100% renewable.
Affect Energy: fuel mix - ★★★★★
Affect Energy Tariffs & Prices
Sticking to its aim of keeping energy simple and painless, Affect Energy only offers two tariffs to new customers: its standard tariff and its fixed-rate tariff. Both function with standard and Economy 7 meters, and both can be taken out for gas, electricity or dual fuel.
Unlike a lot of providers, Affect Energy only offers one payment method - monthly direct debit. They do not support prepayment meters and do not allow you to pay on receipt of your bill each month.
Affect Energy’s Standard Tariff is a variable tariff. This means that the unit rates can change depending on fluctuations in the overall price of energy. As it's a variable tariff, it doesn't have a set contract length and therefore there are no exit fees if you decide to terminate the contract and move to another provider.
If you do not have a contract with Affect Energy but receive its energy supply (eg. you have moved into a house that gets its energy from Affect Energy), you will automatically be charged its standard tariff rates.
|Electricity unit rate||15.897p per kWh|
|Electricity standing charge||20.90p per day|
|Gas unit rate||2.993p per kWh|
|Gas standing charge||17.85p per day|
|Total estimated cost per month||£80.13|
|Total estimated cost per year||£961.61|
Fixed rate tariff
Affect Energy only offers one fixed-rate tariff to new customers at any given time. This tariff has set unit rates for a year, after which you will automatically be put on the standard rate tariff, unless you take out another fixed rate tariff or swap suppliers.
The name of this tariff seems to change every few months. For example, at the time of writing, Affect Energy is offering Affect Energy Fixed September 2020 v2. The unit rates differ slightly between the tariffs as they are based on the market price of gas and electricity the month they are created.
As with the standard tariff, this tariff does not include and exit fee. You will not have to pay if you decide to cancel your tariff agreement.
|Electricity unit rate||15.719p per kWh|
|Electricity standing charge||20.90p per day|
|Gas unit rate||2.909p per kWh|
|Gas standing charge||17.85p per day|
|Total estimated cost per month||£78.86|
|Total estimated cost per year||£946.37|
How does Affect Energy compare to the market average?
While not the be all and end all, price plays a very important part when determining which energy supplier to go with. No one wants to pay an arm and a leg for their energy! Using Ofgem’s energy price cap (currently £1,042) as the market average, we ran some quotes to see how Affect Energy’s Standard Tariff fares in terms of price.
Ofgem Energy Price CapOfgem, the energy regulator in the UK, has placed an annual cap on the price of energy. This means that energy suppliers cannot charge new customers more than the dictated amount for gas and electricity.The price cap is currently £1,042.
With an average quote of £961.61*, Affect Energy is a comfortable £80 under the price cap. Being this far under suggests the supplier’s prices are very reasonable. While we have seen cheaper prices out there (from Utility Point and Bulb, to name just a few), Affect Energy is still securely on the cheaper side of the scale.
*all figures are based on a 2-3 bed house with 3 occupants in central London. Figures will vary depending on the region, house size and number of occupants.
For information about prices with the new supplier, head to our Octopus tariffs guide.
Affect Energy Login: Access your online account
As Affect Energy is still selling its own tariffs with its own branding, despite being bought by Octopus Energy, customers still have access to the Affect Energy online account system, known as MyAffect. Through here, you are able to do the following:
- Manage you Affect Energy tariff
- Monitor your consumption
- Submit meter readings
- View your payment history
Logging into your MyAffect account as a customer is really easy. Let’s break the process down step by step.
- Go to the Affect Energy homepage. You can do this my typing Affect Energy into your search engine. Click on the result that reads Affect Energy - Simply Brilliant Energy (it should be the first one) and you will be taken straight to the homepage.
- In the top right hand corner of the homepage, the words MyAffect are located inside three triangles (when you hover over the words, the triangles spin around and MyAffect lights up in pink). Click this.
- You will now be on the Affect Energy Login page.
- On the pink line that reads Email*, enter the email address associated with your energy tariff (you will have provided this when you signed up for your tariff).
- On the pink line that reads Password*, enter your password.
- Click the pink button underneath that reads Log in.
- Violá! If you have entered all of your details correctly, you will now have logged in to your MyAffect account.
Forgotten your login password?
Luckily, forgetting your password doesn’t mean you can’t access your MyAffect account. If your password has slipped your mind (it happens to everyone), you can reset it in just a few simple steps.
On the Affect Energy login page, you will see the words RESET YOUR PASSWORD located on the left hand side. Click this. You will now be asked to type your username or email address onto the pink line. Type in either of these (it might be easier to remember your email address), and click the pink Submit button.
Affect Energy will send instructions to your email address that outline how to reset your password. Follow these steps and you will soon have a new password and be able to access your account.
Affect Energy Contact
If you have any questions for Affect Energy, or need some support regarding paying your bills, using the online account system etc, you can reach out to its customer service team. The methods to contact the team whether you are an existing customer or not are the same. In the table below, you'll find the contact information for Affect Energy, as well as information about who to contact in the case of a gas or electrical emergency.
|Contact method||Contact detail||Opening hours|
|Customer service phone number||0330 606 2675||Monday to Friday 9am to 5pm|
|Customer service firstname.lastname@example.org||Monday to Friday 9am to 5pm|
|Power cut helpline||105||24/7|
|Gas emergency helpline||0800 111 999||24/7|
It took us just under four minutes to get through to a customer service agent. If you don't want to wait on hold, we recommend either sending an email or contact Affect Energy via the following:
- Send a message on Facebook
- Send a message on Twitter
- Write a letter addressed to 7 Riverside Business Centre, Shoreham By Sea, West Sussex, BN43 6RE
Remember, you cannot get a quote for Affect Energy or purchase a tariff over the phone. These services are only available online.
As Affect Energy is now part of Octopus Energy, you might need to contact Octopus Energy. Head to our Octopus Energy contact page to find all the contact details you could need.
Affect Energy Reviews & Verdict
What are customers saying about Affect Energy? What’s our conclusion here at Selectra? Let’s look at some Affect Energy reviews to find out.
Affect Energy Customer Reviews
Since its creation in 2016, Affect Energy has consistently been praised for its great customer service, and little seems to have changed in this regard since Octopus Energy acquired the supplier.
Affect Energy still features on Trustpilot, but we did notice that customers leave comments here for both Affect and Octopus — which is no surprise seeing as the two are now intertwined. Here, Affect Energy has an outstanding rating of 4.9 out of five stars, with 88% of the more than 2,000 reviews rating the supplier as excellent. There doesn’t seem to be much room for improvement here. Customers applaud its customer service, as well as how easy it is to deal with the supplier.
As boring as it can be to work with an energy supplier, Affect/Octopus Energy make everything so simple and actually a delight, from the minute you begin using them… Anonymous customer, Truspilot.
Google reviews tells a very similar story. With another great rating of 4.7 out of five stars, customers rave about the great customer service, easy to use website, and also throw in praise for Affect Energy’s reasonable pricing. Likewise, its rating of 4.7/5 on Facebook suggests even more satisfied customers.
2 years with Affect now. No problems at all. I have phoned them twice, calls answered almost immediately, answered politely and the correct action taken by the agent. I can’t ask for more! Chris, Google Reviews
While customers leave their own reviews about Affect Energy, it’s also worth noting what customers think of Octopus Energy if you're considering switching. Head to Selectra’s Octopus Energy reviews guide to read customer reviews and see how we rank the supplier based on customer service, pricing, billing, account management and complaint handling.
Based on the praise pouring in from customers and its reasonable pricing, Affect Energy seems to be a good supplier that has stuck to its promise to deliver a good and straightforward service to its customers. We are very pleased that the Octopus Energy buyout doesn’t seem to have changed any of this.
Where Affect Energy perhaps falls short is with its options. With just two tariffs, one payment option and a lack of additional services (such as services that help you save and use less energy), customers have limited choice.
All things considered, we give Affect Energy three out of five stars. It does what it says on the tin, provides good energy in a simple way, but if you want a little more, a bigger supplier might be a better option. If you just want the basics for a good price, then Affect Energy could be a good fit.
|Positive customer service reviews||Only one payment method - monthly direct debit|
|Easy to use website for purchasing tariff and managing it thereafter||Only two tariffs to choose from|