Brand acquired

Affect Energy archive

Affect Energy ceased trading on 1 August 2018. Its customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2016 About 22,000 customers at acquisition Shoreham-by-Sea, West Sussex

Ceased trading · 1 August 2018

Affect Energy no longer supplies UK households

Acquired by Octopus Energy in August 2018. The Affect Energy brand continued to operate for a time before customers were ultimately migrated to Octopus. Customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2016

Years on the UK market

Customers

About 22,000 customers at acquisition

Households served

About

Who is Affect Energy?

Registered as Affect Energy Limited, Affect Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Shoreham-by-Sea, West Sussex, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Affect Energy was founded in 2016. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Affect Energy is part of the Octopus Energy (since August 2018) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Affect?

CEO: John Szymik (founder)
Ownership: Privately owned
Listed: No
Parent: Octopus Energy (since August 2018)

Timeline

Affect Energy — key dates

A short timeline of the Affect Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2016
Affect Energy is founded by John Szymik in Shoreham-by-Sea, West Sussex.
2018
Affect Energy has 22,000 customers and is consistently rated highly for customer service.
2018
Octopus Energy acquires Affect Energy in August 2018. The brand initially continues to operate independently.

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Common questions

Affect Energy — frequently asked questions

Acquired by Octopus Energy in August 2018. The Affect Energy brand continued to operate for a time before customers were ultimately migrated to Octopus.

Existing customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Affect Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Octopus Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Affect Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Affect Energy statement before paying.

You can complain about the conduct of Affect Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.