Were you an Angelic Energy customer? Read on to find out what’s happened to your energy supply and customer account since the supplier closed in September 2020.
|Domestic Market: London||Offered tariffs for all meter types|
|Customers: 3,000||Competitive rates|
|Electricity sources: Renewables||100% green energy|
|Fuel mix score: ★★★★★||Did not install SMETS2 smart meters|
|Selectra score: ★★||Sold customers to British Gas|
Angelic Energy customers have been switched to British Gas. Angelic Energy was supplied by Robin Hood Energy under a ‘while-label’ agreement. In September 2020, Robin Hood sold its customer base (including Angelic Energy customers) to British Gas.
About Angelic Energy
Angelic Energy was a not-for-profit energy supplier for London residents. It aimed to help customers manage the high cost of living in London by providing fairer energy prices than those offered by the ‘Big Six’.
Angelic Energy was founded in 2017 as a partnership between Islington Council and Robin Hood Energy. In September 2020, Robin Hood announced that it was closing its doors and selling its customer base (including Angelic Energy’s 3,000 customers) to British Gas, one of the suppliers it had originally set out to challenge.
In addition to Angelic Energy, Robin Hood Energy supplied a number of other energy supplier, such as the following: Beam Energy, CitizEN Energy, Ebico, Fosse Energy, Great North Energy, The Leccy, RAM Energy, Southend Energy, White Rose Energy and Your Energy Sussex.
Angelic Energy reviews: What did customers say?
Were Angelic Energy customers satisfied with the supplier’s performance? We had a look at Angelic Energy reviews to find out.
On customer review site Trustpilot, Angelic Energy has an average review score of 2.5 out of five stars. Of the customers that left Angelic Energy reviews, 18% gave the supplier an either ‘great’ or ‘excellent’ rating, while 71% gave a ‘poor’ or ‘bad’ rating.
This Trustpilot score is based on just seven reviews. With such a low number of reviews, we can assume that Angelic Energy actually had a higher standard of customer service than what is reflected in the reviews. This is because we often find that customers are more likely to leave a review when they are upset, rather than when they are satisfied.
To see how the newly appointed supplier compares, head to our British Gas reviews guide.
Angelic Energy login: What happens to my online account?
The Angelic Energy login page is still available. However, you will need to open a new account with the new supplier (British Gas) in order to be able to actually manage your energy account.
To access the login page with the new supplier, former Angelic Energy customers should do the following:
- Go to the British Gas homepage.
- Click on where it says “My Account” in the top right corner.
- Click where it says “Register for an account” in blue letters
- Submit the requested details, such as your name, address and customer reference number. This number will come in your welcome pack.
What were the Angelic Energy tariffs?
Angelic Energy tariffs provided green energy and included plans for all types of customers, no matter the meter type or payment method. The cheapest Angelic Energy tariff was the London Glow 24 month fix v5. It would have cost the average household around £901 per year.
Angelic Energy’s standard variable tariff would have cost the same household £1,119 per year. Its pay-as-you-go option had the highest price tag, coming in at around £1,115 per year — that’s more than £200 more expensive than the supplier’s cheapest offer!
In the table below, you’ll find the five different Angelic Energy tariffs that were available, along with their estimated yearly spend.
|Angelic Energy tariff||Tariff type||Estimated annual cost||Exit fee|
|Flex Fixed 3||Fixed for 12 months||£1,115||£0|
|12 months v4||Fixed for 12 months||£935||£30 per fuel|
|London Glow 24 month fix v5||Fixed for 24 months||£901||£30 per fuel|
|Pay As You Go||Variable||£1,159||£0|
The new supplier said it will match or beat the price of your current Angelic Energy tariff. You can find information on your new tariff in your welcome pack. If you are on a fixed tariff, your rates will be honoured for the remainder of the contract.
Once your contract ends, you will be put on the British Gas standard tariff. Currently, the estimated annual spend for a household on this tariff is £1,046. Customers on either the Angelic Fixed 12 months v4 tariff or the London Glow 24 month tariff can expect their energy bills to increase once their contract ends unless they switch to a different tariff or supplier.
If you choose to switch to a different energy supplier, you will not be charged any exit fees for leaving, even if your Angelic Energy included exit fees.
Angelic Energy top up: How do I add credit to my PAYG meter?
Angelic Energy customers that were on a prepayment tariff will receive a new key and/or card from British Gas, the newly appointed supplier. We advise you to use up all of the existing credit with Angelic Energy before activating your new key and/or card with British Gas.
With the new supplier, customers with regular prepayment meters will only be able to top up at either Payzone outlets or their local Post Office. You will not be able to top up at Paypoint.
The minimum required top-up amount is £5. Your amount must be to the nearest pound. For example, you cannot top up by £10.50, but you can top up by £10 or £11.
Former Angelic Energy customers with smart meters will automatically be switched to quarterly billing. This means that you will receive a bill every three months. It can be paid either by cash, cheque or by setting up a direct debit.
If you wish to change back to a prepayment tariff, you will need to contact British Gas or switch to a different supplier with prepayment options. Bear in mind that prepayment tariffs are almost always the most expensive plans, with prepayment customers typically spending around £200 more per year than they would if they paid via direct debit.
For more details about how to top up your meter with the new energy supplier, head to our dedicated British Gas top-up guide.
How do I contact Angelic Energy?
Are you trying to contact Angelic Energy? If you need to speak to a customer service representative about your Angelic Energy account, you will now need to contact British Gas, the newly appointed supplier.
The table below breaks down general phone numbers. For more contact details, head to our British Gas contact guide.
|Department||Phone number||Opening hours|
|Customer service (now British Gas)||0333 202 9802||Monday to Friday: 9am-5pm|
|Gas emergency||0800 111 999||24/7|
|Energy Ombudsman||0330 440 1624||Monday to Friday: 8am-8pm, Saturday: 9am-1pm|
Angelic Energy FAQs for customers
We anwer come common questions that Angelic Energy customers may have concerning the closure of their energy supplier.
1. When was my Angelic Energy account transferred to a different supplier?
Angelic Energy customers were transferred to British Gas as early as mid-September. Before being transferred to the new supplier, you will receive a notice explaining what is happening to your energy account and what you need to do, if anything. You will also receive a welcome pack with your new tariff information.
2. My Angelic Energy account was in credit. Will I get my money back?
For customers who pay via direct debit, cash or cheque, the new energy provider will honour your credit balance with Angelic Energy. While it may take some time to sort out, your credit will be transferred to the new supplier.
On the other hand, if you were in debt with Angelic Energy, the money you owe will also transfer to the new supplier. You will now need to pay British Gas instead of Angelic Energy.
If you're a pay-as-you-go customer, your credit will not transfer to the new supplier. You should use up the credit currently on your key and/or card before activating and using the new ones that will be sent to you.
3. Will the price I pay for energy increase with the new supplier?
Initially, your rates will either be matched or reduced by the new supplier. If you are currently on a fixed-rate tariff, your rates are guaranteed until the end of your Angelic Energy contract.
Customers on variable tariffs are likely to see their rates increase in the future if the wholesale cost of energy rises. The standard variable tariff with the new supplier would cost the average household in London around £1,046 per year. These rates are expected to increase in April when Ofgem re-evaluates the energy price cap.
4. Will my Angelic Energy smart meter still work?
Your smart meter will still continue to work. However, it will lose its ‘smart’ functionality. Once the switch takes place, you will need to provide meter readings to the new supplier. Your In-Home Display (IHD) may also stop working temporarily.
The new supplier plans to install new SMETS2 smart meters for all affected customers in 2021. These meters will be compatible with all energy suppliers.
5. I don’t want to be with British Gas. Can I switch to a different supplier?
Former Angelic Energy customers are not obliged to stay with the newly appointed supplier. If you want to go with a different supplier, you will not be charged an exit fee for leaving. British Gas tariffs include some of the most expensive on the market, so we recommend shopping around if you’re looking for the best deal.
For information on tariffs available in your area, give us a call here at Selectra on 0203 966 4692 and speak to one of our energy experts for free.