Ceased trading · September 2021

Avro Energy archive

Avro Energy ceased trading on 22 September 2021. Its customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2012 About 580,000 households at closure Solihull, West Midlands

Ceased trading · 22 September 2021

Avro Energy no longer supplies UK households

Energy-crisis failure — Avro could no longer break even when wholesale gas prices tripled in summer 2021. The price-cap mechanism prevented it from passing those costs on to customers. Customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2012

Years on the UK market

Customers

About 580,000 households at closure

Households served

About

Who is Avro Energy?

Registered as Avro Energy Limited, Avro Energy uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Solihull, West Midlands, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Avro Energy was founded in 2012. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Avro Energy — key dates

A short timeline of the Avro Energy brand — founding, milestones, regulatory events and the closure that brought it to an end.

2012
Avro Energy is founded in the West Midlands by Jake Brown.
2015
The supplier begins trading in December 2015, targeting customers tired of "big six" jargon and high prices.
2016
By the end of its first full year, Avro has 40,000 electricity and 30,000 gas customers.
2019
Ofgem briefly bans Avro from selling to new customers in May for not being a DCC user; the ban is revoked in June.
2020
Avro ranks third out of 25 suppliers in Which?'s annual energy-satisfaction survey.
2021
Wholesale gas prices triple. Avro Energy ceases trading on 22 September 2021; Ofgem appoints Octopus Energy as Supplier of Last Resort for all ~580,000 customers on 26 September.

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Common questions

Avro Energy — frequently asked questions

Energy-crisis failure — Avro could no longer break even when wholesale gas prices tripled in summer 2021. The price-cap mechanism prevented it from passing those costs on to customers.

Existing customers were transferred to Octopus Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Avro Energy statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Octopus Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Avro Energy transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Avro Energy statement before paying.

You can complain about the conduct of Avro Energy (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.