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Boost Login: How to Access Your Online Account

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Customers of Boost can log in to their energy accounts to manage their top ups, submit meter readings, and a whole lot more. If you’re new to the Boost login process, we’re here to walk you through it step by step. Read on to find out how to make the most of the Boost online services.

My Boost Account

The “My Boost” portal is the online gateway to all the services offered to domestic Boost customers. There is a wide variety of tools within My Boost that can help you organise your household’s energy needs.

Once you have registered for your Boost online account, domestic customers will be to do all of the following:

  1. Check your energy usage
  2. Submit your meter readings
  3. Change your details, such as your account name or address
  4. Pay for top-ups
  5. Arrange a smart meter installation
light bulb and gas flame

How do I access my Boost account?

To enter your Boost portal, you will first need to access the Boost login page. Below you will find a couple of different ways to find the Boost login page.

  1. Type “Boost Energy login” into your preferred search engine. Select the option that says “Boost Portal” - it should be the first result you see. This link will take you directly to the My Boost login page where it will ask you to fill in your login details.
  2. Go to the homepage of Boost. In the top right corner, you should see a button labelled as “My Boost”. Once you click this button, you should be taken to the login page where you will need to fill out your Boost login information
  3. Finally, you can directly access the My Boost login page.

How do I login to my Boost account?

If you’re already a customer of Boost and have registered for an online account, you simply need to go to the login page as described above and enter your details linked to your account.

Click the bottom that says “Keep me logged in” if you're using your own computer or phone. That way, you'll be able to skip this part of the Boost login process next time, thus saving you a little bit of time and effort.

How to register for my Boost account

If you don’t have an online Boost account, you’ll need to get one set up. Below the Boost login page, you should be able to see an option that says “First time logging in?”. Click this option and you will be directed to the account creation section.

Firstly, you will need to enter the email address you used when you first joined Boost as a customer. Once you have entered your email address, you should receive an email from Boost containing a link to another page where you will be asked to create a login password.

When you create your password, Boost recommends that you include the following:

  • Eight to 16 characters
  • One uppercase letter
  • One lowercase letter
  • One number
  • One special character

Remember to never share your Boost login with anybody because they will be able to make changes to your Boost account and access your billing information.

Why can't I login to my Boost account?

While the login process for Boost is relatively simple, that doesn't mean you’ll never have problems logging in to your Boost account. Below, we look at what to do if you are having difficulty logging into your Boost account.

I've forgotten my Boost login password

If you’ve forgotten your Boost login password, you can request a new password. Simply go to the Boost login page where you would enter your email address and password and click the link that says “Reset my password”.

Once you click this link, you will then be asked to enter your email address associated with your Boost account. Once you have entered your email address, go to your mailbox and look for the most recent email from Boost. In this email, there should be another link that will direct you to a page where you can create a new password.

lightning bolts over a bill

I've forgotten my Boost login email address

If you’ve forgotten the email address associated with your Boost account, this can be a bit more complicated to get fixed. Unfortunately, there is no button or link on the Boost login portal that you can click to reset your email address. We recommend getting in touch with Boost directly. Boost may ask you some security questions linked to your account, so be prepared to answer them.

Boost App

With Boost Energy, you can manage your Boost account from the comfort of your own home using the Boost app.

The Boost app is free to download from both the App Store and the Google Play store. Once you’ve gotten the app and you’re logged in, you’ll be able to do the following:

  • Check your balance on your prepaid meter
  • Top-up your prepaid meter
  • Receive low balance alerts
  • Set up auto top-ups so you never run out of credit on your prepaid meter
  • View the history of your transactions

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Need a Better Deal on Gas and Electric?

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