Breeze Energy is now British Gas: what happens next?

Breeze Energy was a small energy supplier that opened its doors in 2015 and closed down in 2019. It wanted to help customers save money on their gas and electricity bills by providing them with energy-saving tips and a cheap tariff. Here we take a look at reviews, new login info and why Breeze Energy stopped trading.

Breeze Energy has gone bust! As of the 22nd December 2019, the supplier has ceased trading. All Breeze customers were switched to British Gas.

Breeze Energy history

Breeze Energy Supply Limited was founded in 2015. It was proud to be a local energy supplier from the North of England in Newcastle.

The company sold itself by focusing on offering customers cheap tariffs and energy saving tips sent to their inbox.

Who owns Breeze Energy?

The Breeze Energy supplier was a private limited company. Kelly Louise Hughes was the company CEO from December 2016 until it went into administration in December 2019.

How many customers does Breeze have?

In December 2019, Breeze Energy had around 18,000 domestic customers.

Has Breeze Energy stopped trading?

Yes, Breeze Energy stopped trading on the 22nd of December 2019. Ofgem forced Breeze Energy to close its doors as it failed to present a sufficient number of Renewable Obligation Certificates (ROCs) and then failed to pay the required fine on time.

Ofgem announced all Breeze Energy customers would be moved to a British Gas tariff when the supplier closed.

Find out more details on why the energy company stopped trading and what it means for Breeze customers in our dedicated page on the Breeze Energy closure.

Breeze Energy reviews

Breeze Energy reviews on Trustpilot have an average rating of 3.7 out of five stars. Seventy percent of the reviews gave Breeze Energy an "excellent" score of five stars. Twenty percent of reviews gave the supplier a "bad" rating of just one star. In total, Breeze Energy received 99 reviews.

Account and login

Breeze had an online portal where customers could carry out basic tasks, such as submit meter readings, and check credit balance and personal details. Customers just needed to enter their email address and password to log in to the portal.

As the supplier of last resort, previous Breeze Energy customers will now need to log in to the British Gas online accountsystem to manage their account. You should have been provided with new login details.

App

There was no Breeze Energy app through which customers could manage their account. Before its closure, the energy company did say that an app was in the works, but it was not released before Breeze stopped trading.

Tariffs

Breeze Energy only offered one tariff. This Breeze Energy tariff was a fixed tariff that had a 12-month contract. When British Gas took over Breeze Energy Ltd’s customers, all customers were placed on the supplier’s variable rate tariff. If you want to switch to a different tariff or supplier, you are free to do so at any time without facing any exit fees.

Bills

Breeze Energy bills could be paid by direct debit, on receipt of bill by cheque, or cash or postal order. Customers could also choose whether they wanted to pay their bills monthly or quarterly.

Does Breeze Energy install Smart Meters?

At the time of closing, Breeze Energy did not install or support smart meters and there were no plans of when Breeze Energy smart meters would start to be installed.

Moving home

When moving home, customers needed to let Breeze Energy know and supply final meter readings so they could get their final bill.

If they wished to stay with the supplier at their new address, Breeze Energy could easily set up a supply for their new home. The new supply would be set up in 21 days or less.

Ex-Breeze Energy customers now need to let their new supplier know if they are moving home. The process is very similar to that of Breeze Energy: inform the supplier you are moving, supply final meter readings, and receive a final bill.

Breeze Energy Contact

There were several different Breeze Energy contact methods available for general enquiries. Since all Breeze Energy customers were transferred to British Gas, former customers will now need to get in touch with British Gas for any queries about their energy supply. Head to our British Gas contact page for more information.

Complaints

All contact regarding your previous Breeze Energy account should now be directed to British Gas. It is not required to deal with any ongoing complaints you had with Breeze Energy, but if you contact the supplier with your issue, it might be able to help. If not, get in touch with the Energy Ombudsman to see what it can do to resolve your complaint.