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British Gas Contact Number: Customer Service & Email

British Gas contact information

When you want to contact British Gas you’ll find lots of different ways to get in touch with them. We’re here to help you find the right contact number, email or postal address to help you make sure your query or complaint reaches the right place.


British Gas Contact Number: Existing Customers

General Enquiries

For all enquiries that you may have regarding your existing account, such as querying a bill or changing the way you pay your bills, the number for British Gas account enquiries will be helpful. Use the phone number 0333 202 9802. Lines are open Monday to Friday from 9 a.m. to 5 p.m.

Customer service headset

If you're an existing customer and your query is directly linked to your account, the above number is your first port of call. Bear in mind that the British Gas contact number for account enquiries is not open 24 hours a day. If you can’t find the time to phone when the lines are open, use the My Account service on the British Gas website.

My Account with British Gas is the online gateway to all British Gas domestic services. Managing and paying your bills, monitoring energy usage, submitting meter readings and requesting a smart meter can all be done through My Account. In addition to the more everyday aspects of running your energy account, you can also book a boiler service and sign up to the British Gas Rewards loyalty scheme.

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Top up contact number

Having problems topping up your prepayment meter? You can follow our step by step guide which details the most common issues people have with topping up and could save you having to wait on the phone.

If you can't get it resolved simply, British Gas customers who have prepayment meters can use the number 0330 100 0303 for any queries related to Pay As You Go billing.

This number will help you with a wide range of queries, including topping up, changing from pay as you go to direct debit and using emergency credit.

Complaints contact number

If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. You can use the general online complaints form or give them a call on the phone number 0333 202 9802 Prepayment customers should call 0330 100 0303 if you have a complaint.

If you prefer to have things in writing you can send a complaint letter to British Gas using the following details:

Complaints Management Team
PO Box 226
Rotherham
S98 1PB

British Gas Home Services complaints

If you need to make a complaint to British Gas Home Services, you can also call 0113 298 0900. Make sure to press Option 2 to speak about your issue with any of the British Gas HomeCare products, including annual boiler services, home insurance, cover for electrical and gas appliances, or plumbing and drains cover. The number is open 24 hours a day, seven days a week.

Home services complaints postal address

For home services customers who prefer to put pen to paper, send your complaint letter here:

Services Customer Relations
PO Box 699
Winchester
SO23 5AR

Or if you prefer, you can fill in their Home Services complaints form.

British Gas HomeCare

For customers who already receive gas and electricity from British Gas, you can contact British Gas home services through your online account. Details of the HomeCare cover plans, booking an annual boiler service and much more can all be accessed through your British Gas My Account.

If you prefer to speak to a real person, you can call 0113 298 0900 and select Option 2. The number is the same whether you already have one of the British Gas HomeCare products and you’ve got a query or if you are considering becoming a HomeCare customer.

With British Gas HomeCare, you can take out cover for any breakdowns or repairs needed for your boiler and central heating system, as well as annual servicing and even electrical appliance repairs. See our guide to British Gas HomeCare for more information.

However, you don’t have to have a HomeCare plan to call out a British Gas engineer for a repair or an annual service on 0330 100 0079. Twenty-four hours a day, seven days a week you can call to book an annual service or to book an engineer appointment for an urgent breakdown on 0333 200 8899.

For one-off repairs that are less urgent there’s a different number to call: 0333 202 9799. It’s only open Monday to Saturday during the day:

To talk to someone about buying and installing a boiler from British Gas, or replacing a British Gas boiler, call 0333 202 9450.

Moving Home with British Gas

Moving van

If you’re already a British Gas customer and you’re moving house, phone 0333 202 9802 and select Option 1, or you can also read our simple moving home guide to find out how and when to give your final meter readings and pay your final bill for the house you are leaving.

This is also the number to call to help you set up your new home if you want to continue to receive your energy from British Gas. When you call you’ll need to have a few details to hand: the date you’re moving, your current address and your new address and meter readings from the place you’re moving out of and for your new place.

You can also access the moving home section of your British Gas online account to organise your move with British Gas.

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British Gas customer service numbers

Telephone

Depending on the type of query you have, there are different customer service numbers to use to contact British Gas in specific circumstances. There is no single British Gas customer service number that deals with all enquiries.

To direct your query to the right place, it is often more efficient to use the British Gas live chat service, which you’ll find on the Help and Support Frequently Asked Questions pages on the British Gas website.

If you need to speak to someone from British Gas but you’re not in the UK, call +44 113 298 0900.

If you have lost a family member who was a British Gas energy customer, you can call 0800 294 3125 to help you sort out what to do with the deceased person’s utility bills and energy supply.

Welsh Phone number

British Gas even considers its multilingual customers. Simply call 0333 202 9630 if you’d rather speak to British Gas customers services in Welsh.

The phone line for Welsh speakers deals with all aspects of British Gas services in one place, including bill payments, meter readings, moving house and boiler services and repairs.

Contact British Gas via textphone

If you are deaf or hard of hearing, British Gas has a service that allows you to contact them through your textphone. You can reach them by using the number 18001 0800 072 8626.

Has someone been stealing your gas or electricity?

If you’re a British Gas customer and you think someone has been tampering with your meter and stealing your gas and/or electricity contact British Gas on 0800 587 2737.

British Gas emergency contact number

In an emergency, such as if you can smell gas in your home, call British Gas from this number: 0800 111 999. There is a separate number for electricity-related emergencies: 105 Both the gas and electricity emergency numbers are free and are open 24 hours a day, seven days a week.

Contact British Gas as a new customer

If you’re not a British Gas customer but you want to find out more about their energy tariffs, you can phone 0333 202 9802 and select Option 3.

Instead of calling, you can go to the British Gas website at any time of the day or night. You’ll find useful information about joining British Gas as a new customer. To get a quote, you just need to enter your postcode and address, as well as your preferred payment method.

You’ll get a more accurate quote if you know how much energy you use in kilowatt hours (kWh). You’ll find this information on your past gas and electricity bills, or you can calculate it using our free energy consumption tool.

To get a better idea about what they have to offer you, you can also visit our British Gas tariffs page to compare the tariffs that are currently available.

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Contact British Gas as a business customer

If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account, call 0330 037 2006. Representatives are available Monday to Friday from 8 a.m. to 6 p.m.

Existing British Gas business customers can also log in to their account on the British Gas website to submit meter readings and manage energy bills.

If you're thinking of switching your business energy to British Gas, call 0333 414 5188 for a quote. Lines are open Monday to Friday from 8 a.m. to 6 p.m.

Other ways to contact British Gas

As well as various customer service phone numbers, email addresses and postal addresses, there are even more ways to contact British Gas!

British Gas on social media

British Gas has a social media presence on various platforms. You can tweet them, follow their Facebook page or watch videos about British Gas on their YouTube channel.

To get a response from British Gas about problems with your account you can send direct messages via Twitter to their dedicated customer service account @britishgashelp. The British Gas Facebook team are also available to respond to queries via PM (private message).

British Gas smartphone app

You can interact with them through the British Gas smartphone app. Mainly used for managing your bills and submitting meter readings, the British Gas app is available on the Android and Apple operating systems. Customer reviews give the Apple version of the app an average rating of 2.6 out of five stars. The Android version fares just slightly better with an average rating of 2.8 out of five stars.

Gas and electricity distributor networksIf you need information about the companies in charge of distributing gas and electricity around the country, read our guide to gas and electricity distributors.

British Gas Contact Number: Quick Reference Table

Here is a quick reference guide to all the British Gas contact numbers available. Scroll up to read more information about the numbers and to find free contact numbers for British Gas.

‬British Gas Department UK Contact Number
Account Enquiries 0333 202 9802
Textphone 18001 0800 072 8626
Calling British Gas from Abroad +44 113 298 0900
Pay As You Go Enquiries 0330 100 0303
Moving Home Helpline 0333 202 9802
Join British Gas 0333 202 9802
Bereavement Support 0800 294 3125
Central Heating Breakdowns and Enquiries 0113 298 0900
HomeCare Annual Service Visits 0330 100 0079
HomeCare Central Heating One-Off Repairs 0333 202 9799
New and Replacement Boilers 0333 202 9450
Gas or Electricity Theft 0800 587 2737
Sign up for British Gas Business Energy 0333 414 5188
Business Energy Customer Service 0330 037 2006
Welsh Speakers 0333 202 9630
Gas Leak 0800 111 999
Power Cut 105
Gas and Electricity Complaints 0333 202 9802
Gas and Electricity Pay As You Go Complaints 0330 100 0303
Home Services Complaints 0113 298 0900
*Last updated: May 2021
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