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British Gas Free Contact Number, Email & Customer Service

British Gas contact details

Sales Contact

Some people prefer to speak to real humans, and if you you'd like to speak to British Gas directly regarding one of their tariffs or if you're interested in one of their offers, you can use the number provided below. Remember, to get a real comparison of how much you could save, give us a call or immediately compare tariffs. To get a better idea about what they have to offer you, you can visit British Gas's website to browse the tariffs that they currently have available. Alternatively you can click here to go straight to their quotes page and get an estimate based on your usage and postcode.

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Sales Contact Number
Please check with British Gas if you don't know how much a call will cost.
0800 980 6005
*Monday to Friday: 8am-8pm; Saturday: 9am-5pm; Sunday: 9am-5pm

Customer Service Contact

For all general enquiries that you may have regarding your existing account or issues that you are having, you can use the relevant number provided below. The number for account enquiries will be helpful if you're an existing customer and your query is directly linked to your account; however, if you would like to know something slightly more general, the customer service may be your best way forward.

If you are deaf or hard of hearing, British Gas have a service that allows you to contact them through your textphone. You can reach them by using the number 18001 0800 072 8626

General enquiries contact form

Send a letter to...

British Gas
PO Box 227
S98 1PD

Send an email to...



If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. You can use the online complaints form that is linked below, give them a call using the number provided below, or send them a letter or an email, details of which are also listed below.

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Account & Customer Numbers
Please check with British Gas if you don't know how much a call will cost.
0800 072 8632
0800 107 0184
*Monday to Friday: 8am-8pm; Saturday: 8am-6pm; Sunday: Closed

Online complaints form

Send a complaint letter to...

British Gas
Complaints Management Team
PO Box 226
S98 1PB

Send a complaint email to...


DNO information

If you need information about your distribution network operator, the company in charge of the distribution of electricity to your home, you can click the relevant link below to be redirected to our distribution guides. If you don't know who your DNO is, click the bottom link to find out.

SP Distribution
Scottish & Southern Energy Networks
Electricity North West
Northern Power Grid
Western Power Distribution
UK Power Networks

Who is my DNO?

Gas Distributor Information

If you're looking for information about the gas distributor in your area, the company that physically delivers the gas to your home, click the below relevant link that is relevant to you and take a look at our distribution guide. If you're not sure who your distributor is, give the bottom link a click to find out.

National Grid
Wales & West Utilities
Northern Gas Networks

Who is my gas distributor?

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