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British Gas Login: Access your Online Account Fast!

Updated on
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Customer at home using her British Gas login

Customers of British Gas sign in to their energy accounts every day to manage their bill payments, submit meter readings and a whole lot more. If you’re new to the British Gas login process, we’re here to take you through it step by step. Read on to find out how to make the most of the British Gas My Account online service.

British Gas Login: My Account

British Gas My Account is the name for the online gateway to the collection of services offered by British Gas to domestic energy customers. Once you sign up for an online account with British Gas (via the steps below), you will automatically stop receiving your bills through the post. Instead, you will have paperless billing, which means you’ll receive an email when your bills become available online.

To view your bills, log in to your British Gas account following the steps below. There is a whole host of essential tools within My Account to help you organise your household’s energy needs. Here is a snapshot of what you can do once logged in to your online account:

Manage your energy with British Gas My Account
‬Meters Bills Energy usage
Submit meter readings to avoid receiving estimated bills View and pay your energy bills See exactly how much energy you’re using
Request a smart meter Check your current tariff is the best one for you Learn ways to make your household more energy efficient
Put in final meter readings when you move house and enter base meter readings for your new home Adjust your direct debits View comparisons between your energy usage and other customers

If you're a British Gas prepayment customer and you have a smart meter, you will be able to top up your meter via your online account. If you don't have an online account, you will still be able to top up online as a guest user.

How do I log in to My Account?

Need help finding the British Gas login page? You can start by going to the British Gas homepage. In the top right-hand corner you will see ‘My Account’. Click on the text to be taken directly to the My Account homepage.

British gas home page

From here you click the green ‘Access your account’ button. This will take you to the British Gas login page.

British gas account page

Customers who already have an online account need to enter their email address and click ‘Next’.

British gas login page

You will then be asked to enter your password and that’s it - you’re in!

If you're logging in to My Account for the first time, you will be asked to submit the following details in order to complete the set-up process.

  1. Personal details: This includes youe name, title, address and postcode. You can also include your phone number if you want to.
  2. Your customer reference number: This could also pertain to you HomeCare number or sales order number (if you have purchased a British Gas product). The correct reference number will be included in any emails or letters you have received from British Gas.
  3. Account Password: You will need to create a password. Choose something easy to remember but difficult for other people to guess, such as three seemingly random words representing things that are important to you.

The next time you go to the British Gas login page, you will be able to enter your email address and password to get instant access to all your British Gas My Account details.

British Gas Business login

For business owners who use British Gas to supply energy to their business premises, you’ll want to be able to access your bills online via the British Gas Business login. Here’s how to do so!

British gas business login page
  1. Go to the British Gas Business login page and click on ‘Register’.
  2. Enter your email address. Enter it again. That’s right - type your email address into both of the email address fields. It has to be exactly the same both times.
  3. Next, enter your British Gas account number and the postcode for your business. Your account number begins with either 60 or 67.
  4. Enter your contact details.

You will then be asked to choose a password - make it memorable for you but difficult for a machine to predict. And that’s it - you are now equipped with a British Gas Business login! You’ll be able to do all of the following things via your online business account:

  • Submit meter readings to ensure accurate billing.
  • View and pay your bills online.
  • Tell British Gas you're moving
  • View your balance and statements.
  • Set up and manage your direct debit payments.
  • View your energy consumption.

With a British Gas Business online account, the account creator is always a 'super user.' Each account can have up to five super users and 195 standard users, each with different levels of access and management.

British Gas HomeCare login


Are you looking for the British Gas HomeCare login page? Customers with HomeCare plans can log in to their accounts in exactly the same way as domestic energy customers can. Go to the British Gas homepage and click on where it says My Account in the top right corner on the homepage. If you also get your energy from British Gas, the different services will be managed under the same online account.

Follow the steps above to access your British Gas HomeCare login. Once signed in to your account, you’ll be able to do the following online:

  • Book a repair for your central heating, gas or electrical appliances, or plumbing and drains.
  • Book an annual service to make sure that your boiler is working safely and efficiently.
  • View, change or cancel already booked appointments.

British Gas Rewards login

British Gas customers can sign up to a loyalty scheme to receive all sorts of benefits in return for staying with British Gas. There are discounts for restaurants and theme parks, plus the chance to get free energy and to win concert tickets and holidays.

Logging into British Gas Rewards couldn’t be easier - once you’re logged into My Account (see the steps listed above) you will be able to access the Rewards part of your British Gas account.

Why can I not access my British Gas account?

The British Gas login process is simple, but that doesn’t mean that you will never face problems when trying to sign in to your online account. Below, we discuss the most likely login problems and how to fix them.

Forgotten your email address?

In the case that you have forgotten the email address associated with your British Gas online account, you will need to contact the energy supplier. You can either phone British Gas on 0333 202 9802 or access the British Gas live chat via its homepage.

For more details on how to get in touch with the supplier, visit our complete British Gas contact guide.

Forgotten your password?

If you’ve forgotten your British Gas login password, you will need to request a link to reset your password. You can do so on the British Gas login page by entering your email address, just as you would if you knew your password. Then, click on the option that says I forgot my password.

Next, go to your email inbox and open the most recent email from British Gas. Be sure to check your spam folder if you still haven’t received the email within a few minutes. Once opened, click on the link to change your password.

Do I need a British Gas login?

Although British Gas customers are encouraged to set up an online account to be able to self-manage their energy bills and usage, you can still do some of those things without an account.

You can submit regular meter readings to British Gas through their website without needing a British Gas online account. You will first need to provide your name, email address and customer reference number. Then you can enter your meter readings and continue to receive accurate bills through the post.

If you’ve just moved house and your new property is supplied by British Gas, you can submit an opening meter reading through the British Gas website. You’ll need your new address, fuel type (gas, electricity, or both) and the meter readings.

Customers who would simply rather speak to a real person to deal with their British Gas bills and other queries can certainly do so. There are numerous contact numbers depending on the topic of your query - see our guide to how to contact British Gas to help you find the right number.

Customers transferred from Beam Energy, Citizen Energy, Ebico, Fosse Energy, Great North Energy, The Leccy, RAM Energy, Southend Energy, White Rose Energy and Your Energy Sussex will need to register for an online account with British Gas, their new supplier.

The services and products mentioned on this website may only represent a small selection of the options available to you. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide.

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