British Gas Top Up for Prepayment Customers

British Gas top up customer with gas flame, energy bills and savings

British Gas Top Up Payment News!As of 1st January 2020, British Gas customers will not be able to top up their prepayment meters using PayPoint. If this affects you, give us a call on 02039 664692 (Monday to Friday 8am-8pm) to get on a more convenient Pay As You Go tariff.
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If you have a pay-as-you-go tariff with British Gas, you will need to top up your meter credit to ensure your household doesn’t find itself unexpectedly without energy. There are a number of different British Gas top up methods. In this guide we talk you through them all, including the exclusive British Gas smart meter top up options.

British Gas top up: Payzone and Post Office

British Gas pay-as-you-go customers can top up their meters at Payzone outlets and their local Post Office. For customers with regular prepayment meters (non-smart meters), these are the only ways to complete your British Gas top up. Both methods are simple and straightforward, just taking a couple of minutes to complete.

After you have topped up your key or card using one of the below methods, you will need to transfer the credit onto your meter. To do this, just put your card or key into your meter. Credit for electricity will transfer automatically. For a gas meter, you will need to press and hold the A button.

Payzone top up

red cancellation sign

As of the 1st of January 2020, Payzone Bill Payments Limited will be the exclusive British Gas top up provider network, taking over the reigns from the previous provider, PayPoint. This means that customers now need to use Payzone outlets to top up their keys and cards.

In reality, this doesn’t mean much change. Very much like PayPoint services, Payzone outlets can be found in numerous newsagents, supermarkets and petrol stations. Establishments that offer these services will display the Payzone logo, so it’s easy to spot where British Gas top up services are available.

Payzone also has a handy online store locator that allows customers to find their most convenient Payzone outlet. To find one near you, select Utility & Bill payments and enter your postcode. All of the PayZone outlets in your area, along with their opening hours, will be listed.

Once in store, topping up is easy. Simple take your key or card to the cashier, tell him/her how much you want to top up and pay the equivalent amount. The cashier will give you a payment receipt. Make sure you keep this as you will need the featured Vend Code if there are problems with your topped up credit.

With Payzone, the minimum required British Gas top up amount is £5, and it must be to the nearest pound. For example, you are not able to top up by £7.50, but can top up by £7 or £8.

Top up at the Post Office

Your local Post Office also offers British Gas top up services. Just head down to the Post Office and explain at the counter that you want to top up your British Gas meter. Make sure you take your key or card with you as the cashier will need it to complete the top up transaction. When you’ve successfully topped up your card, you will receive a receipt. Keep this safe as you will need it if you have problems with your top up later on.

Prepayment meter problems?Call us to solve your top issues quickly and without hassle. Call 020 3966 4692 or get a free callback now.

Paypoint top up

From 2020 onwards, customers cannot complete British Gas top ups through PayPoint. However, if you need to top up before the New Year (2020), you can do so with Paypoint. PayPoint services are located in newsagents, supermarkets and petrol stations throughout the UK.

Head to your closest one and swipe your card at the PayPoint service. The minimum top up amount is £1 and you must top up to the nearest pound.

British Gas smart meter top up

Customers with a Britsh Gas smart meter have a few more options when it comes to topping up their meters. In fact, you can even do so without leaving the comfort of your own home!

British Gas top up online

The easiest way to complete a British Gas smart meter top up is online. There are two ways to do this:

 Through your online account

For this method you don’t need your Smart Card or Smart Card Number (SCN)! Simply log in to your British Gas online account and click the Top Up Online tab. Fill out the required information and you will have topped up in just a few clicks. To make life even easier, you can save your debit card details in your account so you don’t have to enter them each time you need to top up.

Struggling to log in to your British Gas account? Don’t have an account but want one? Check out our British Gas login guide for details on how to access your online account and register for one to begin with.

 As a guest

If you don’t have an online account or cannot access it, you can still complete the British Gas top up process online. Instead of signing into your account, you need to top up as a guest and will need your SCN.

To do this, type British Gas top up into your search engine and select the result that reads ‘Top up a smart meter - British Gas’. Enter your SCN, fill in all of the required information and your meter will be topped up.

Where can I find my Smart Card Number? Your SCN can be found on your Smart Card or the smart meter pack the engineer left when he/she installed the meter.

Use the app

British Gas top up for smart meter customers can also be completed through the British Gas app. Just download the app from the App Store or Google Play and you can top up using your phone or tablet.

The app even allows you to pay with Apple or Google Pay so you can even top up if you don’t have your card details with you - you can top up anytime and from anywhere!

Top up over the phone

Want to get a PAYG Tariff for your gas and electricity? Call us to find out how to switch without any hassle or expensive equipment changes. Call 020 3966 4692 or get a free callback now.

Another way to complete a British Gas top up is the good old fashioned method - over the phone. Call the following number and select option one when promoted in order to top up. Make sure you have your SCN to hand.

blue telephone

British Gas top up number
0330 numbers are usually included in phone package minutes. If not, you'll be charged the standard rate.
0300 100 0303
*Monday-Friday: 8am - 8pm, Saturday: 8am - 6pm

Topping up for the first time

If you have never used your British gas top up card or key before, you need to activate it before it will work. Luckily, the activation process is super easy. You just need to pop your card or key into your meter for about a minute. When the minute is up, take it out and you’re done. Your card or key is now activated and you can use your preferred British Gas top up method listed above to get credit on your meter.

Struggling to pay your British Gas bills? You mightbe eligible for some extra help. Read all about the supplier’s participation in the Warm Home Discount Scheme and its Energy Trust to see if it can help you out.

Can’t see your British Gas top up?

A British Gas top up will generally take one hour to appear on your meter so don’t expect to see it straight away. If you’ve left it till the last minute and need the credit immediately, or your top-up is not appearing after an hour, you can enter it manually using the Vend Code. This is the 20, 40 or 60 digit number on your top up receipt (so don’t throw these in the bin!).

Let’s look at how you enter this for a gas meter, electricity meter and a Smart Energy Monitor.

 Enter Vend Code on a gas meter

  1. Wake up the screen by pressing A
  2. Press A two more times to get to credit entry option
  3. Press B and then A to enter the Vend Code
  4. Press B to move back
  5. Press and hold B to submit the code

 Enter Vend Code on an electricity meter

  1. Press A and B at the same time and hold
  2. Use A to enter the Vend Code and B to move forward
  3. To move back, press and hold B
  4. Press and hold A to submit the code

 Enter Vend Code on Smart Energy Monitor

  1. In the menu, select Gas or Elec Prepay
  2. Select Add vend code
  3. Use - or + to enter the code digits and next/del to move forward
  4. Press and hold next/del to move back
  5. When you’ve entered the code, press next/del to submit it

Problems with British Gas top up

a meter

First things first, if your card or key does not appear to be working after your British Gas top up, it could simply be that there is a bit of dust on it. Try to blow on it or wipe it with a clean cloth to remove the dust and put it back in your meter. If it was just a bit of dust, everything should now be working as normal.

If it’s still not working, you will likely see an error code on your meter screen. Let’s take a look and what these codes mean and what you need to do to fix them.

Error codes

Error codes for a gas meter and electricity meter are different.

Electricity meter:

  • If the error code starts with D1 or D5, it can be an indication of dust on the electricity key. Blow on the key or wipe it with a clean cloth and put it in your meter again. If it’s still not working, contact the British Gas prepayment team on the number listed below.
  • If it starts with any of the following letters/numbers, you will need to give the pay-as-you-go-team a ring right away:
  • E
  • D2
  • D3
  • D4
  • D6
  • D7
  • D8
  • D9

Gas meter:

  • If the error code starts with ‘Call help’, ‘Card Pass’, ‘Battery’, ‘Battery Fail?, ‘----’ or ‘M*****’, you need to contact British Gas as it means there is a problem with your meter.

  • If it starts with ‘Invalid Card’, ‘Card not accepted’, ‘Card fail’ and ‘Please wait’, wipe your gas card with a clean cloth and put it back in. If the message goes, it means your card is broken so you will need to request a new one (see how below). If the message does not go away, it means your meter is broken and you will need to contact the pay-as-you-go team.

  • If it’s just showing a blank screen, press the A button. If the screen remains blank, call the prepayment team.

If you need to contact the British Gas pay-as-you-go team, the number to call is 0300 100 0303 (Monday - Friday: 8am - 8pm, Saturday: 8am - 6pm). When you ring, make sure you have your meter serial number to hand. This is the number that starts with S or F located under the screen on your meter.

To find other contact methods, such as the live chat, head to our British Gas contact page. Here we have listed all the contact details you could possibly need.

Request a new British Gas top up card/key

If you’ve lost your British Gas top up card or key, or it has broken, you can request a new one for free. There are two ways to do this.

Firstly, you can request a new one to be sent to you by post. To do this, you need to contact the pay-as-you-go team via their live chat or give them a call on the dedicated prepayment number (listed above). You will then be sent a new card or key within three working days.

The second method is to get a new British Gas top up card or key from a Payzone outlet. For a gas card this is really simple. Just go to your closest Payzone store and ask the cashier for a new gas card. He/she should be able to give you a new one there and then.

Getting a new electricity card from a Payzone outlet requires a bit more work. First, you will need to contact the pay-as-you-go team. The call agent will give you a reference number. Wait at least 30 minutes (ideally a bit longer), and go to your local Payzone store with your reference number to pick up a new key.

Don’t forget: you need to activate your new card or key before you can top up!

Want to learn more about British Gas? Check out our dedicated British Gas reviews page to see what its customers are saying. You can also visit our British Gas tariffs page to see what it has to offer and how much its tariffs cost.

Want to find out which energy company has the best deals?Get the best tariffs for your home by speaking to one of our trained energy experts - it's free! Call 020 3966 4692 or get a free callback now.

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