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British Gas Warm Home Discount 2020/21 - Application & Eligibility

British Gas logo next to a house, Warm Home Discount savings and blue gas flame

What is the Warm Home Discount?

The Warm Home Discount is a scheme that was launched by the Government to combat fuel poverty and to help those with low incomes and vulnerable situations make their energy bills much more manageable in those tough winter months. The Warm Home Discount is generally only available through the more expensive companies, such as British Gas. There are a number of criteria that need to be met in order for you to receive the Warm Home Discount; however, most people automatically qualify and receive the discounted amount.

The Warm Home Discount is available for customers using any payment method, including top-up (prepayment), direct debit, pay on receipt and quarterly billing. Depending on which payment method you use, however, you will receive the discount in a different form: if you are with direct debit, it will be discounted from your account automatically; however, prepay customers will receive a voucher that can be redeemed at your nearest paypoint.

The Warm Home Discount is generally discounted between the months of October and April, when the weather is at its coldest, falling in line with the highest usage periods. The amount offered through the scheme changes year on year; however, it seems to have been fixed at £140 over the past couple of years.

Are you eligible?

Check your eligibility in minutesIt can sometimes be difficult to tell if you are eligible for energy schemes. Find out in minutes if you are and what to do if you're not. Call 020 3966 4692 or get a free callback now.

Regardless of who you get your energy from, the eligibility criteria for the Warm Home Discount remains the same across the board. Last year the scheme stated that if, on the 9th July 2017 you were supplied by British Gas, you would have been eligible for the discount so we can imagine that the process will be once again open to customers who with British Gas since around July 2018. You will be eligible if the following applies to you:

  • You (or your partner) is the account holder
  • You received the ‘Guarantee Credit’ element of ‘Pension Credit’ (still the case even if you get savings credit)

Alternatively, if the above doesn’t apply to you, you may still qualify if one of the following alternative criteria applies:

  • You have low income
  • You get certain means-tested benefits

If you aren’t sure whether you’ll be eligible for the British Gas Warm Home Discount, you can give us a call on 02039 360059 to receive free impartial advice.

British Gas Warm Home DiscountWhat is the difference between British Gas’s Warm Home Discount and the Government’s? Nothing. They are exactly the same. It is a government scheme that British Gas subscribe to. All policy is made by OFGEM and enforced by energy suppliers such as British Gas.

2019/20 application process


The amount available for 2019/20 is £140

The application process for the British Gas Warm Home Discount has not yet opened for 2019/20. For the 2019/20 application process it will open on the 14th of October 2019; however, you can get ahead of the game by calling the following number to make sure that you are going to be saving this year.

0203 936 0059

How to receive past Warm Home Discount

Nine times out of ten, you will receive the Warm Home Discount automatically without any action from yourself; however, if you haven’t received yours and you believe that you are in receipt, then you should check the following information to check to see if there hasn’t been an error.

If your reference number begins with an ‘M’:

You don’t need to do anything. If you have been with British Gas long enough, your discount will automatically be transferred onto your account or your voucher will be sent out. If British Gas were not your supplier on this date, but your old supplier does subscribe to the Warm Home Discount, then they will pass this information onto British Gas and any discounts will be sent to your new account so you still benefit from the scheme.

If your reference number begins with a ‘U’:

In this scenario, the reason why you haven’t received anything as of yet is that the Department of Work and Pensions (DWP) don’t yet have any information as to who your energy supplier is. As such, a simple phone call or letter will be suffice to get your information updated and have your application reprocessed. You will need to provide them with your Meter Point Administration NUmber (MPAN) and your electricity account number. Don’t panic, they’re easy to find.

If you haven’t yet received your Warm Home Discount payment, you should do so as soon as possible as it could be that you don’t receive anything at all. If you are still having doubts, you can either get in touch with British Gas on their contact page or call the number below, which is the Warm Home Discount team on 0345 603 9439.

Get £140 off your energy billFind out if you are eligible for the warm home discount or one of the other government schemes. Call 020 3966 4692 or get a free callback now.

What happens if you switch your supplier?

Don’t worry, if you switch your supplier to someone who does not provide the Warm Home Discount, you will still receive this year’s if British Gas was your supplier on the 9th July 2017. If you were with someone other than British Gas and you’ve switched to British Gas, then the same will happen in reverse.

However, If you switch away from a larger supplier like British Gas that offers the Warm Home Discount to a smaller supplier that doesn't, you'll lose your Warm Home Discount. To find out which other suppliers offer the scheme you can find them on our warm home discount scheme guide.

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