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British Gas Warm Home Discount - Application & Eligibility

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The Warm Home Discount is a £140 rebate on energy bills open to British Gas customers in England, Scotland and Wales. Find out now if you qualify and learn how to apply today.


What is the Warm Home Discount?

The Warm Home Discount scheme was launched by the Government to combat fuel poverty and help those in vulnerable situations make their energy bills much more manageable in those tough winter months.

The Warm Home Discount is available to British Gas customers using any payment method, including top-up (prepayment), direct debit, pay on receipt and quarterly billing.

You will receive the discount in a different form, depending on which payment method you use. If you are with direct debit, it will be discounted from your account automatically. Prepay customers, on the other hand, will receive a voucher that can be redeemed at the nearest Payzone.

The Warm Home Discount is available between October and April, when the weather is at its coldest, falling in line with the highest usage periods. The amount offered through the scheme is fixed at £140.

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Am I eligible?

Regardless of which supplier you get your energy from, the eligibility criteria for the British Gas Warm Home Discount remains the same across the board.

Customers qualify for the Warm Home Discount if their electricity was supplied by British Gas on 4 July 2021 and one of the following applied:

  1. You (or your partner) are the account holder and received the Guarantee Credit element of Pension Credit (this is still the case even if you get savings credit). This is known as the Core Group.
  2. You are on low income or receive certain means-tested benefits, such as Jobseekers’ Allowance, Universal Credit or income support. This is known as the Broader Group.

Finding it a struggle to pay your energy bills?You're not alone. As well as the Warm Home Discount, you may qualify for a number of other energy grants and schemes, from the Cold Weather Payment to the Energy Company Obligation. Find out more by visiting Energy Schemes.

How to apply for the British Gas Warm Home Discount

The application process for the British Gas Warm Home Discount 2021/2022 is open now. You will need to apply for the scheme each year, even if you received it last year.

To register for the Warm Home Discount, you will need to contact British Gas with details of the benefits you receive, along with any other household income.

How to receive Warm Home Discount

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Once you have applied and received confirmation, you should receive your British Gas Warm Home Discount automatically, without any further action needed. However, if you have yet to receive yours and believe that you should have, then you should check the following information to check to see if there hasn’t been an error.

If your reference number begins with an ‘M’:

You don’t need to do anything. If you have been with British Gas long enough, your discount will automatically be added to your account or your voucher will be sent out.

If British Gas was not your electricity provider on the stipulated date, but your previous supplier does subscribe to the Warm Home Discount, then it will pass this information onto British Gas and any discounts will be sent to your new account, so you will still benefit from the scheme.

If your reference number begins with a ‘U’:

In this scenario, the reason why you haven’t received anything as of yet is that the Department of Work and Pensions (DWP) don’t yet have any information as to who your energy supplier is. As such, a simple phone call or letter will suffice to get your information updated and have your application reprocessed.

You will need to provide them with your Meter Point Administration Number (MPAN) and your electricity account number. Don’t panic, they’re easy to find.

If you haven’t yet received your Warm Home Discount payment, you should do so as soon as possible. You can either get in touch with British Gas using its contact page or call the Warm Home Discount team on 0345 603 9439.

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What happens if I switch my energy supplier?

If you are part of the Core Group you don't need to worry. If you switched your energy provider to another that does not provide the Warm Home Discount, you should have still received yours if British Gas was your supplier on 4 July 2021.

For those who are part of the Broader Group, you could lose out on your rebate for the year if you do not continue to receive your electricity supply from a provider which participates in the Warm Home Discount scheme.

Fortunately, the number of providers that participate in the scheme continues to grow every year.

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