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All Click Energy Contact Details: Phone, Email & Complaints

Click Energy contact

Looking to get in touch with Click Energy NI? Use this handy contact guide to find all the Click Energy contact details you need, including the phone number, email addresses and the relevant information to make a complaint.


Summary of contact details

Click Energy NI contact number 0800 107 0732
Click Enegry email address chat@clickenergyni.com
Click Energy address Click Energy, Timberquay, 100-114 Strand Rd,
Derry/Londonderry, BT48 7NR

Click Energy contact number

Click Energy is a small electricity supplier in Northern Ireland so it only has one contact number. This means that no matter your reason for calling - from questions about your bill to problems with your top up - and no matter if you have a business or domestic tariff, the Click Energy phone number is exactly the same.

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Click Energy contact number
The line is free to call from all UK phone phone numbers
0800 1 070732
*Monday to Friday: 8am-8pm; Saturday: 9am-4pm

This is also the Click Energy contact number to call if you are not a customer but are interested in finding out more about the supplier’s tariffs and rates. Alternatively, you can give our energy experts a ring on 02039 360059 (Monday to Friday: 8am-8pm). They can help you compare energy suppliers and find a great tariff that saves you money!

Before ringing the Click Energy NI contact number, it’s a good idea to know how much energy you typically use. With this info you will be able to get a more accurate quote. Use our energy consumption calculator to find out your average energy usage.

Request a call back

If you can’t get through and don’t have time to wait on hold, you can ask Click to call you back at a time that suits you. To do this:

  1. Head to the homepage (type Click Energy NI into your search engine and click the response that reads ‘Click Energy - Northern Ireland’s Low-Cost Electricity…’).
  2. Along the bottom of the homepage, there are a number of links. Find the one that reads ‘Contact Us’ and click it.
  3. Scroll down the page until you see four red boxes (located underneath the Click Energy NI phone number and above the live chat heading) - this is the request a call back box.
  4. Fill in the required details:
    • Your name
    • Date you want Click to call you
    • Time you want the call
    • Your phone number
  5. Click the red ‘ok’ button.

After you’ve completed these steps, you’ll have requested a call back and a customer service agent will ring you at the specified date and time.

Other contact details

Phoning isn’t always the best way to get in touch with energy providers. If lines are busy, you could be waiting a while before getting through to a call agent. Operating hours also mean you are not always able to call at a time that suits you. This is why there are a number of other Click Energy contact methods available. Let’s break them down.

1. Email

Click Energy has three different email addresses - the right one for you depends on why you want to get in touch with the provider.

 Domestic customers

For domestic customers, the correct email address is chat@clickenergyni.com. You can direct any questions you have about your tariff or account to this address. This is also the email to use if you’re thinking of switching to the provider but have a few queries before signing up.

 Business customers

All business queries should be directed to business@clickenergyni.com. There is limited information on the provider’s website regarding its business plan, so you will have to contact Click Energy if you’re thinking of getting your business energy tariff from the supplier.

 Rural saver tariff

As well as business and domestic tariffs, the supplier also has a tariff designed for farmers. This is known as the rural saver. The correct email address for information on this tariff is ruralsaver@clickenergyni.com.

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2. Live chat

Another Click Energy NI contact method is the supplier’s online live chat. This lets you message a customer service agent from the website and receive an answer almost immediately. We tested this method and our query was satisfactorily answered within minutes so it’s a good option if you want a fast response.

To access the live chat:

  1. Head to the homepage (type Click Energy NI into your search engine and click the response that reads ‘Click Energy - Northern Ireland’s Low-Cost Electricity…’).
  2. On the homepage, click the LIVE CHAT button that’s located at the top of the screen.
  3. A chat window will pop up in the bottom right hand corner of your screen.
  4. Type your question into the ‘Type your message here’ box and press enter.
  5. A customer service agent should reply to you in no time.

3. Social media

If your query is not urgent, a useful way to contact Click Energy is through social media. Like a lot of energy suppliers, Click is active on both Facebook and Twitter - just send the team a private message and wait for a response.

4. Online account

From the clickenergyni.com hompage, customers can access their online account. Once logged in, customers can manage their energy account, including monitoring their energy usage and topping up credit when needed.

While this is not exactly a contact method, the online portal might mean you don't actually need to contact Click Energy. You can perform certain tasks without needing to get in touch with Click customer service, and you might find the answers to your questions by simply logging in to your Click Enegry account.

What are Click Energy’s contact hours?

Whichever contact method you opt for, you should not expect a response outside of the Click Energy contact hours. These are Monday to Friday from 8am to 8pm, and Saturday from 9am to 4pm.

If you wish to phone the provider, you will only get through to a call agent during these hours. This is also true for the live chat - it is only ‘live’ during these hours, meaning you will not receive an immediate response if you message outside the operating times.

You can use all the other Click Energy contact methods (social media, email, request a call back) outside these hours, but you will not receive a response until the provider reopens. For example, if you send a facebook message on a Sunday, the earliest you will get a reply is Monday after 8am.

Make a complaint

If you have a problem and wish to place an official complaint, you can use the Click Energy phone number or send an email using the same details mentioned earlier:

Alternatively, you can send a letter of complaint to the following address (make sure you include your contact details so Click Energy can get back to you!):

Click Complaints
Timberquay
100-114 Strand Rd
Derry/Londonderry
BT48 7NR

If you cannot reach an agreement on how to resolve your complaint, you should call the Consumer Council NI on 0800 121 6022 or email contact@consumercouncil.org.uk. This is a free service that can offer you independent advice about how to proceed.

Where is Click Energy based?

There are two energy suppliers that go by the name Click Energy. One is based in Australia, but Click Energy NI (the one we are concerned with) is based in Derry, Northern Ireland. The Click Energy NI headquartes address is Timberquay, 100-114 Strand Road, Derry/Londonderry, BT48 7NR.

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