Digital channels
- Email: [email protected]
- Contact form: Online enquiry form
- Account: My Account portal
Customer service
Contact Click Energy
Every way to reach Click Energy customer service in the UK — general enquiries, prepayment, gas emergency, HomeCare, complaints, Welsh service, Relay UK textphone and the Energy Ombudsman complaint route.
Open Mon-Fri 8 a.m. to 8 p.m., Sat 9 a.m. to 4 p.m. (freephone) · free from UK landlines and mobiles
At a glance
The Click Energy numbers that matter most
Click Energy is an electricity-only supplier — it does not sell gas. For a suspected gas leak in Northern Ireland call 0800 002 001 (firmus energy / SGN Natural Gas / Phoenix Natural Gas — 24/7, free, covers every NI gas customer). For a power cut, dial 105 or call NIE Networks on 03457 643 643.
Every line you might need
Click Energy phone directory
Different queries route to different teams. Use the directory below to dial the right line first time and skip the in-line transfer.
| Department | Number |
|---|---|
| General enquiries (freephone) | 0800 1 070 732 |
| Keypad top-up (automated) | 0800 1 070 733 |
| Commercial / business switching | 0800 1 070 732 |
| Power cut, NIE Networks (free) | 03457 643 643 |
| Power cut, short code | 105 |
| Energy-theft reporting (Stay Energy Safe, free) | 0800 023 2777 |
Power cut right now?
Lost power? Report it and check the live map
A power cut is fixed by your local network operator, not your supplier. Call 105 free, 24/7 (Northern Ireland: 03457 643 643), then report it so neighbours can see it on the live UK map.
In writing
Email, contact form & postal address
Postal addresses
Head office
Click Energy 1st Floor, Timberquay 100-114 Strand Road Derry / Londonderry BT48 7NRComplaint not resolved?
Escalate free to the Energy Ombudsman
Northern Ireland is not covered by the Energy Ombudsman that handles GB suppliers. If Click Energy has not resolved your complaint within 8 weeks, or has issued a deadlock letter, escalate it free of charge to the Consumer Council for Northern Ireland (CCNI). The Utility Regulator (UREGNI) is the licence-issuing regulator but does not investigate individual disputes.
Social channels
Reach Click Energy on social media
Social channels are useful for service updates, simple questions and outage alerts. For anything involving sensitive personal data (bills, payments, debt), use the phone line or the secure online account.
Common questions
Contacting Click Energy — frequently asked questions
You can reach Click Energy customer service on 0800 1 070 732, Mon-Fri 8 a.m. to 8 p.m., Sat 9 a.m. to 4 p.m. (freephone). For a faster response outside hours, use the online account, the contact form, or the mobile app where available.
The Click Energy customer-service line is open Mon-Fri 8 a.m. to 8 p.m., Sat 9 a.m. to 4 p.m. (freephone). Outside those hours the online account, the mobile app and the contact form all stay open, and a message sent overnight is usually picked up when the lines reopen. Two numbers never close: the National Gas Emergency line on 0800 111 999 and 105 for a power cut, both free and staffed 24/7 whoever supplies you.
Call 0800 1 070 732 (Mon-Fri 8 a.m. to 8 p.m., Sat 9 a.m. to 4 p.m. (freephone)) and follow the voice menu — choosing the option for an existing-customer billing query, or saying "speak to an agent", usually reaches a human fastest. Lines are quietest early morning and mid-afternoon midweek. Have your account number and supply postcode ready so the adviser can pass security quickly.
It depends on the prefix. 0800 and 0808 numbers are free from UK landlines and mobiles. 03 numbers (such as 0330, 0333 or 0345) cost the same as a standard 01 or 02 call and are included in any inclusive minutes on your mobile or landline tariff, so they are effectively free for most callers. The National Gas Emergency line (0800 111 999) and the 105 power-cut line are always free, 24/7.
For life-threatening emergencies always call 999. For a gas leak, suspected carbon-monoxide release or damaged gas pipe, call the National Gas Emergency line on 0800 111 999 — free, 24/7, and covers every gas supplier in Great Britain (not just Click Energy). For a power cut, dial 105 to reach your local electricity network operator.
Yes — email Click Energy at [email protected]. Include your account number, supply postcode and a clear description of the issue so the team can route the message quickly.
First, raise the issue directly with Click Energy — by phone, email, contact form or online account. Keep written records of every notice and reply. If the complaint is not resolved within 8 weeks, or you receive a deadlock letter sooner, you can escalate it free of charge to the Energy Ombudsman, the independent ADR scheme approved by Ofgem. The Ombudsman's decision is binding on Click Energy.
Click Energy does not currently advertise a public live-chat option for residential customers. Use the online account, mobile app or contact form for written enquiries, or the phone line for anything urgent.