Looking for a simple gas tariff? Daligas offers three straightforward gas tariffs, one for domestic customers and two for business customers. Read on for customer reviews, login details, tariff information and more.
Daligas is one of the few energy providers in the UK that only supplies gas tariffs. Founded in London in 2012, its aim is to make the gas supply to british households and businesses simple and transparent whilst maintaining low prices.
Daligas’ promise to customers consists of seven simple points:
- Simple offer
- Simple price
- Low price
- Daligas only offers gas tariffs
- The provider only has three tariffs - one for domestic and two for business customers
- It has a customer rating of 2.3 out of five stars on Trustpilot
- Daligas does not have an online account system
On customer review site Trustpilot, Daligas has an average rating of 2.3 out of five stars. Of the 86 customers that have left reviews, 33% gave the supplier an either "great" or "excellent" rating. Sixty-one percent of customers gave Daligas a "poor" or "bad" rating.
Complaints typically regard poor customer service and inaccurate bills.
They have absolutely no idea how to run a company or how to bill you right, and then when you try and contact they do not answer the phone or emails. Allan
On its website, the supplier reports the following as the top five reasons for complaints:
- Lack of timely switching
- Meter readings
- Payment collections
- Bill accuracy
- Bill timeliness
Daligas login and online account
The Daligas website does not offer customers an online portal where customers can manage their energy tariff. This means there is no Daligas login process and to make changes to your tariff or account, customers must contact Daligas directly.
Daligas customers can submit meter readings online. There is a Daligas meter readings online form you can fill out and send. To complete the form you will need to provide the following details:
- Full name
- Email address
- Daligas account number (this will be on recent bills/emails/letters received from Daligas)
- Meter Point Reference Number (MPRN)
- Daligas meter reading
- Date meter read was taken
Don’t know what your Meter Point Reference Number is? Use our MPRN guide to find out.
Daligas tariffs and prices
Keeping things simple, Daligas only offers three gas tariffs — two tariffs for business customers and one tariff for domestic customers.
The gas tariff currently available (May 2021) for domestic customers is the One Standard Easy 21. This is a variable tariff, meaning the unit rate and standing charge can fluctuate in line with the wholesale price of gas. It has no exit fees and no end date so you can stay on the tariff for as long as you like, but also leave whenever you wish.
Unlike most energy providers, Daligas has a universal unit rate and standing charge, meaning no matter what region you reside in, your unit rate and standing charge will be the same. This makes getting a quote from Daligas really easy.
Daligas offers two business tariffs. One is a variable tariff and one is fixed. You can find the tariff rates in the following table.
Budget Billing Plan
Daligas has introduced a new billing system called the Budget Billing Plan (BBP). Under this system, the provider will calculate your individual annual gas cost based on either your usage last year or the size of your property. This estimated figure is what the supplier will base your bills and monthly direct debit on.
At least once a year you will also receive an accurate bill from the provider based on your meter readings. This is known as a settlement bill. If you have used more energy than predicted, the settlement bill will state how much money you owe Daligas. If you have used less than predicted, it will show how much Daligas owes you and the provider will transfer the amount into your account.
Bills are automatically received by email, but you can request paper bills to be posted to your address for no extra charge.
Daligas contact details
As Daligas does not have an online account system, all account activity and queries need to be handled by the customer service team. There are a number of ways to contact Daligas, including by phone, email or even social media. First things first, you can ring the Daligas customer helpline on the following Daligas contact number: 0800 111 4568. The line operates Monday to Friday from 9am to 5pm.
Alternatively, you can send an email to firstname.lastname@example.org or post a letter to its office in London. The Daligas address is listed below.
152-154 Coles Green Road
Daligas also has a live chat and an online contact form option on its website. The live chat lets you speak with a customer service agent in real-time inside the supplier’s operating hours of 9am to 5pm Monday to Friday.
Emergency contact If you smell gas in your property you need to ring the National Gas Emergency Helpline on 0800 111 999.
If you ever need to place an official complaint with Daligas, you can do so via phone, email or post.
- Phone number: 0800 111 4568 (Monday to Friday 9am to 5pm)
- Email: email@example.com
- Post: Daligas Ltd, 152-154 Coles Green Road, London NW2 7HD7
If you’re a Daligas customer and are moving home or business premises, you need to inform the supplier in writing at least two days before you move.
The day you move out, you will need to submit a final Daligas meter read and the supplier will send you a final settlement bill. This bill will be based on the final meter read figure you provide. If the bill states you owe Daligas money, you will need to transfer the amount from your account. If it says you are in credit with Daligas, the supplier will transfer the amount to you so don’t cancel your monthly direct debit as soon as you move.
If you want to continue your Daligas supply after you’ve made the move, you will need to re-apply for your chosen tariff using the online application form.