Ceased trading · October 2021

Daligas archive

Daligas ceased trading on 17 October 2021. Its customers were transferred to Shell Energy under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 2012 About 9,000 customers at closure London

Ceased trading · 17 October 2021

Daligas no longer supplies UK households

Energy-crisis failure — Daligas could not survive the 2021 wholesale gas price spike with its low-margin pricing strategy. Customers were transferred to Shell Energy under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

2012

Years on the UK market

Customers

About 9,000 customers at closure

Households served

About

Who is Daligas?

Registered as Daligas Ltd, Daligas uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in London, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Daligas was founded in 2012. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Timeline

Daligas — key dates

A short timeline of the Daligas brand — founding, milestones, regulatory events and the closure that brought it to an end.

2012
Daligas is founded in London as a gas-only supplier with a focus on simple, transparent pricing.
2021
Wholesale gas prices triple. Daligas ceases trading on 17 October 2021; Ofgem appoints Shell Energy as Supplier of Last Resort for all ~9,000 customers.

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Common questions

Daligas — frequently asked questions

Energy-crisis failure — Daligas could not survive the 2021 wholesale gas price spike with its low-margin pricing strategy.

Existing customers were transferred to Shell Energy under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Daligas statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (Shell Energy) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Daligas transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Daligas statement before paying.

You can complain about the conduct of Daligas (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.