Daligas has gone bust: Next steps for customers
Daligas was a gas only supplier that offered three straightforward gas tariffs, one for domestic customers and two for business customers. It went bust in October 2021. Due to increased wholesale gas prices, Daligas was unable to survive due to it's competitive pricing strategy. Keep reading to find out more about Daligas and what you should do if you were a Daligas customer.
Daligas has ceased trading All customers were transferred to Shell Energy on 17 October, 2021. All information presented here was correct at time of original publication and is for reference purposes only. For more up to date information please contact your new supplier directly.
Who were Daligas
Daligas was one of the few energy providers in the UK that only supplies gas tariffs. Founded in London in 2012, its aim was to make the gas supply to british households and businesses simple and transparent whilst maintaining low prices.
Daligas’ promise to customers consisted of seven simple points:
- Simple offer
- Simple price
- Low price
- Daligas only offers gas tariffs
- The provider only has three tariffs - one for domestic and two for business customers
- It has a customer rating of 2.3 out of five stars on Trustpilot
- Daligas does not have an online account system
Daligas Customer? What to do next
If you were one of the 9,000 Daligas customers, we've prepared an FAQ to help answer your questions about what will happen next and what you need to do whilst you wait for your account to be transferred to Shell Energy.
Daligas Frequently Asked Questions
1) I'm an Daligas customer - will I continue to receive energy?
Due to Ofgem's Supplier of Last Resort (SoLR) scheme, customers will continue to receive gas. Any energy supplier that stops trading has its licence revoked, and a bidding process is started to reassign their customers to another supplier, according to the scheme's terms. Shell Energy announced on 17th October 2021 that it would take on all Daligas customers.
When an energy supplier goes out of business, it will often take its website offline shortly after, so we recommend logging in to your customer portal as soon as possible and downloading any bills and statements so you have a written record of this information.
2) Will my energy tariff change?
Former Daligas customers will be put on a deemed tariff rate, which will be protected by the energy price cap. We recommend that you either shop around for a better deal or request that Shell Energy place you on a different tariff because these are some of the most expensive rates a supplier can charge. When you leave your appointed new supplier under the SoLR scheme, you are not required to pay exit fees.
3) How can I get contact my new supplier?
Visit Shell Energy contact to get in touch with your new supplier.
4) I’ve already changed supplier. Will the switch still go ahead?
If you were had already started switching away from Daligas, the switch should still go through, and any Direct Debit you had set up with them should be automatically cancelled. We still advise you to double-check with your bank just to be sure.
5) I had credit on my Daligas account. Will this be refunded?
All customer credit will still be honoured under the terms of the Ofgem SoLR scheme.
6) I was in debt with Daligas. Am I still required to pay it?
You will still be responsible for any outstanding Daligas debts. Shell Energy will let you know whether they will take on your debt or if you will have to work out a payment plan with an administrator, a company that takes over a failing business.
7) I don't want Shell Energy to provide my energy. Is it possible for me to switch to a different supplier?
After the transfer from Daligas to Shell Energy has gone ahead, you're free to switch to another supplier without incurring any exit fees or penalties. We work with a panel of top energy suppliers at Selectra, including British Gas and EDF. To learn more about our best deals, call 020 3936 0059 or request a free callback now.
On customer review site Trustpilot, Daligas has an average rating of 2.3 out of five stars. Of the 86 customers that have left reviews, 33% gave the supplier an either "great" or "excellent" rating. Sixty-one percent of customers gave Daligas a "poor" or "bad" rating.
Complaints typically regard poor customer service and inaccurate bills.
They have absolutely no idea how to run a company or how to bill you right, and then when you try and contact they do not answer the phone or emails. Allan
On its website, the supplier reports the following as the top five reasons for complaints:
- Lack of timely switching
- Meter readings
- Payment collections
- Bill accuracy
- Bill timeliness
Daligas login and online account
The Daligas website did not offer customers an online portal where customers can manage their energy tariff. This means there is no Daligas login process and to make changes to your tariff or account, customers must contact Daligas directly.
Daligas customers could submit meter readings online. There was a Daligas meter readings online form you can fill out and send. To complete the form you had to provide the following details:
- Full name
- Email address
- Daligas account number (this will be on recent bills/emails/letters received from Daligas)
- Meter Point Reference Number (MPRN)
- Daligas meter reading
- Date meter read was taken
Don’t know what your Meter Point Reference Number is? Use our MPRN guide to find out.
Daligas tariffs and prices
Keeping things simple, Daligas only offered three gas tariffs — two tariffs for business customers and one tariff for domestic customers.
The last gas tariff available (May 2021) for domestic customers was the One Standard Easy 21. This was a variable tariff, meaning the unit rate and standing charge can fluctuate in line with the wholesale price of gas. It had no exit fees and no end date so you could stay on the tariff for as long as you like, but also leave anytime.
Unlike most energy providers, Daligas had a universal unit rate and standing charge, meaning no matter what region you reside in, your unit rate and standing charge stayed the same. This made getting a quote from Daligas really easy.
Daligas offered two business tariffs. One was a variable tariff and one was fixed.
Budget Billing Plan
Daligas introduced a billing system called the Budget Billing Plan (BBP). Under this system, the provider calculated your individual annual gas cost based on either your usage last year or the size of your property. This estimated figure is what the supplier based your bills and monthly direct debit on.
At least once a year you will also received an accurate bill from the provider based on your meter readings. This is known as a settlement bill. If you had used more energy than predicted, the settlement bill stated how much money you owe Daligas. If you had used less than predicted, it showed how much Daligas owed you and the provider transferred the amount into your account.
Bills were automatically received by email, but you could request paper bills to be posted to your address for no extra charge.
Daligas contact details
As Daligas did not have an online account system, all account activity and queries needed to be handled by the customer service team. There were a number of ways to contact Daligas, including by phone, email or even social media. You could ring the Daligas customer helpline on the following Daligas contact number: 0800 111 4568. The line operated Monday to Friday from 9am to 5pm.
Alternatively, you could send an email to firstname.lastname@example.org or post a letter to its office in London. The Daligas address is listed below.
152-154 Coles Green Road
Daligas also had a live chat and an online contact form option on its website. The live chat let you speak with a customer service agent in real-time inside the supplier’s operating hours of 9am to 5pm Monday to Friday.
Emergency contact If you smell gas in your property you need to ring the National Gas Emergency Helpline on 0800 111 999.
If you ever needed to place an official complaint with Daligas, you could do so via phone, email or post.
- Phone number: 0800 111 4568 (Monday to Friday 9am to 5pm)
- Email: email@example.com
- Post: Daligas Ltd, 152-154 Coles Green Road, London NW2 7HD7
If you were a Daligas customer and weremoving home or business premises, you needed to inform the supplier in writing at least two days before you move.
The day you moved out, you needed to submit a final Daligas meter read and the supplier would send you a final settlement bill. This bill was based on the final meter read figure you provide. If the bill stated you owed Daligas money, you needed to transfer the amount from your account. If it said you were in credit with Daligas, the supplier would transfer the amount to you
If you wanted to continue your Daligas supply after you’ve made the move, you needed to re-apply for your chosen tariff using the online application form.