Founded in 2014, Birmingham-based E Energy is a prepayment gas and electricity supplier. Our extensive supplier guide covers everything you need to know about E Energy, from how to top up and login to tariffs and reviews.
|Domestic market: Scotland, England and Wales||Loyalty and referral credit schemes|
|Customers: 300,000||Wide range of additional services and support|
|Electricity: Coal, natural gas, nuclear, renewables, other||Limited tariff options|
When you sign up with E Energy, the supplier will send you a key or card for your traditional electricity or gas prepayment meter. To activate your account and get your key or card ready to top up for the first time, you’ll need to insert the key or card for 60 seconds. Once you see a confirmation message flash up on the screen, you’re all set to go.
How to top up your account
If you have a standard prepayment meter you can visit a local newsagent or supermarket with PayPoint or PayZone to top up your E Energy electricity key or gas card. Most Post Offices will also be able to add credit to your gas meter.
There are a lot more options for topping up if you have a smart prepayment meter installed. Once signed up with E Energy, your card will arrive already activated and ready to top up for the first time.
In addition to PayPoint, customers with smart meters have the option to top up using one of the following methods with their E Energy login:
- The online customer portal
- Smartphone app
- Text message or SMS
- Phone call
To make an e-payment through the website, simply click the ‘Smart Meter Top Up’ option, located to the right of the homepage. This will take you through to the E Energy login page, where as well as making payments, you can manage all your account details.
You will also find the option to make one-off payments without registering your account on the E Energy website.
How can I register for my E Energy Login?
- Direct your chosen web browser to the E Energy login page and click ‘Register to make a payment and manage your online account’.
- Select which meter you would like to register - gas or electricity. You will have to register the devices separately if you are a dual fuel customer.
- Enter your E Energy top up code and email address.
- Finally, enter your customer details.
I can’t remember my E Energy login password
Recovering your E Energy login details is a straightforward process. Simply click ‘Forgotten password’ on the login page and enter your email address. The supplier will then email a link to reset your password.
Tariffs and prices
E Energy gets straight to the point by offering just the one prepayment tariff, the E Energy Easy tariff. As a fixed-price tariff, the cost of energy on this tariff stays the same no matter whether the wholesale market price goes up or down, so customers are not vulnerable to price hikes.
Customers can sign up for the E Energy Easy tariff for either their gas or electricity supply only, or as a dual fuel package. If you sign up for both gas and electricity, you'll get a once-off payment of £50 added to your account after one year on the tariff.
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Extra services and discounts
As well as supplying gas and electricity, E Energy offers a number of extra services and benefits to its prepayment customers.
E Energy Smart Meter rollout
Smart prepayment meters allow customers to top up their gas and electricity no matter where they are, using their E Energy login portal or app, by sending a text message or via a phone call. In addition to this, smart meter users have access to an extra £15 in emergency credit, should they need it.
When you sign up with E Energy, you can register your interest in having a smart meter installed for free as part of the UK government’s smart meter rollout.
In addition to a smart meter for each fuel, you will receive an in-home-display (IHD), which tracks and details how much gas and electricity is being used in real-time, to give customers a better idea of exactly how much they are spending on energy.
Warm Home Discount
E Energy customers who qualify could benefit from an extra £140 towards their energy costs with the Warm Home Discount, a government scheme aimed at tackling fuel poverty.
For more information and to see if you may qualify, visit our dedicated Warm Home Discount guide.
Priority Services Register
Another scheme E Energy offers for vulnerable customers is the Priority Services Register. Among customers who qualify for this extra help are the elderly and those with a registered disability or long-term health issue.
E Energy customers on the Priority Services Register can benefit from the following assistance:
- All correspondence sent in alternative formats, such as large type and braille.
- Meter move to somewhere more accessible, if out of easy reach
- Priority support in power blackouts and emergencies.
- Free gas safety checks.
Dual Fuel Loyalty Credit and E Energy referral scheme
E Energy also offers discount credit through its loyalty and referral schemes in an attempt to try and stand out from the competition.
All E Energy dual fuel customers automatically qualify for a one-off loyalty credit of £50 on their electricity meter once they have been with the supplier in the same property for 12 months.
Customer referral scheme
Customers who sign up for a dual fuel plan using a friend or family member’s unique referral code receive £25 credit for both themselves and the person who referred them after 28 days with E Energy.
Under Ofgem regulations, all energy suppliers must declare this information once a year. We have included the UK average for comparison.
Contact E Energy
Whether you’ve lost your key or card, can’t remember your E Energy login details or need to register a complaint, there are a number of ways you can contact the supplier.
Contact E Energy by telephone
If your preferred method of contact is by phone, you can call E Energy’s customer service team on 0333 103 9575. Lines are open from Monday to Friday between 8am and 8pm and Saturdays from 8am until 5pm.
Email E Energy
If your matter isn’t urgent and you’d rather email your supplier, you can get in touch with E Energy by writing to email@example.com.
E Energy address
Should you need to write a letter to E Energy or arrange an appointment in person, its head office can be found at:
E Energy Complaints
If you’re not satisfied with the service E Energy provides, you should first contact its customer service team on 0333 103 9575 or send an email to firstname.lastname@example.org. The supplier will attempt to resolve your complaint at the first attempt. If it is unable to do so, it will issue a reference number to track your issue while it looks into the matter.
If you are not happy with the way your complaint has been handled by the E Energy customer service team, you can ask to speak to a manager or email the complaints team directly at email@example.com. A representative will attempt to contact you within ten working days of your initial message.
Should eight weeks pass without an agreement, the supplier will issue a ‘deadlock letter’ with its final offer. If you would like to pursue the issue further, you can escalate your complaint to the Energy Ombudsman, which will come to an independent final resolution.
Moving home with E Energy
Whether you’re moving out or have just moved into a home that is already supplied by E Energy, you can contact the supplier using the following methods.
If you’re an E Energy customer who is moving home, you’ll need to send a meter reading and the name and contact details of the new tenants in order to close your account. You can do this by emailing firstname.lastname@example.org or calling its customer service team on 0333 103 9575.
If your new home is already supplied by E Energy, you’ll need to transfer the existing account into your name. To do this, you should email a copy of your tenancy agreement or proof of home ownership to email@example.com, along with your name, address and phone number.
All E Energy contact information
|Department||E Energy contact number||E Energy contact email|
|Customer services||0333 103 firstname.lastname@example.org|
|Complaints||0333 103 email@example.com|
|Moving home||0333 103 firstname.lastname@example.org|
|Gas emergencies||0800 111 999|
|Electrical emergencies and power cuts||105|