Headquarters Nottingham, Englan
Company type Not-for-profit
Ebico is a UK energy provider of gas and electricity that has been rated top by Ethical consumer magazine and third in the Which? customer satisfaction survey. It is operated as a not-for-profit organisation and focuses on providing cheap energy to households to help combat fuel poverty.
Ebico has a focus on customer care and as a result is consistently rated highly in reviews and customer satisfaction surveys. They were voted third in the Which? survey for best energy provider out of a total of 23 UK energy providers. In the survey, Ebico achieved 4 out of 5 star ratings for all categories, with a 4 star rating in customer service and complaints handling. In the same survey, they were reported as being one of the fastest to answer customer calls so you won't be left hanging on the line, with an average wait time of 45 seconds. They were also fast at responding to emails, normally responding the same day or within less than 6 hours.
|Customer service and complaints handling||
|Value for money||
|Bills (accuracy and clarity)||
|Helping you save energy||
The customers of Ebico rate them as being one of the cheapest UK energy providers, which is good news for those affected by fuel poverty. They are able to provide competitive energy prices, firstly by being a not-for-profit organisation and secondly they are able to keep costs down by sourcing their energy from a not-for-profit energy company run by Nottingham City Council, rather than from the Big Six.
They are well regarded for their ethical sourcing of electricity, as their energy comes from a mixture of sources, both renewable, such as solar and waste food plants, and non-renewable sources such as gas and nuclear.
Tariffs & Prices
Ebico provides a variety of plans to suit your energy needs. The cheapest deal for you will depend on how you consume electricity. Things to think about when choosing your plan include, time of day you consume most electricity, how long you plan to be with the energy provider and of course your monthly gas and electricity usage.
Ebico offers fixed price tariffs of 12 and 18 months. Source: Ebico
Ebico’s offers a tariff with no standing charge, so you only pay per kWh of energy used, which may suit you if you consume little energy, as there are no fixed monthly fees to pay.
There is a night time tariff, which is an Economy 7 based plan, that lets you benefit from cheaper electricity prices at certain times of day, good for those of you that consume electricity at night.
They also offer fixed fee energy tariffs which tie you in with contracts starting from 12 months. You may pay a bit higher with pay as you go, per unit of energy, but you will be paying a fixed price that won't change for the length of the contract. Good for those who want a fixed price of gas and electricity and plan to be with your provider for a year or more in the case of some tariffs. Be careful, however, because even though fixed energy fees can work out cheaper in the long run, if you leave before the contact period is up, you will be charged a one time exit fee of between £30-£60 (depending on your tariff) per fuel.
Prices will vary by region regardless of which tariff you are on, so those of you moving house may find yourselves in a different energy pricing area. You can check your energy band and how prices vary from region to region in the table below.
Economy 7An electricity tariff that charges a different price per kWh depending on the time of day you use it. You can benefit from cheaper electricity for 7 hours at night, but with a slightly elevated price throughout the rest of the day, which is why it’s called economy 7.
|Region||Elec price per kWh||Elec yearly price||Gas price per kWh||Gas yearly price|
|North East EN||13.7600p||£426.56||3.2700p||£408.75|
|North West EN||15.3900p||£477.09||3.2900p||£411.25|
|Merseyside & N Wales||14.3700p||£445.47||3.2700p||£408.75|
|South East EN||14.0800p||£436.48||3.4300p||£428.75|
|South West EN||13.4300p||£461.28||3.4300p||£428.75|
Business energy tariffs
Ebico has energy tariffs that cater for the energy needs of businesses, but it doesn’t have tariffs that are available exclusively to businesses. Instead its tariffs are available for anyone to buy, households and businesses alike. If you have a business and are searching for a new Ebico business tarrif, you can contact them directly via the number in the contact section below. Unfortunately at present, Selectra does not offer comparisons on business energy tariffs, but we'd be happy to help you with any queries that you may have.
Ebico supplies energy to over 60,000 UK households and over 15 years of operation, it has built up a 3% share in the smaller energy suppliers’ market in the UK. They are run as a not-for-profit company, their directors are not paid, they do not pay bonuses to staff and they have no shareholders and any surplus generated by the company is put towards people affected by fuel poverty.
All UK energy providers are required to disclose the sources of where their energy comes from so you can make a better decision when switching. Energy can be produced from a variety of sources (also called the fuel mix), such as coal, natural gas and nuclear, or environmentally friendly sources such as renewables. Ebico’s highest percentage of energy comes from natural gas, but their percentage of energy that comes from renewable sources is above the national average which is good for those looking for a sustainable energy supplier. However, Ebico does not currently offer a 100% renewable energy tariff like other providers. You can find a breakdown of fuel sources in the table below.
Ebico was founded as a not-for-profit energy provider whose mission is to help those in the UK affected by fuel poverty and any business surplus is put back into helping those affected by fuel poverty. They do not generate their own electricity, instead it is provided exclusively by Robin Hood Energy, which is a not-for-profit energy company run by Nottingham City council. Their energy was previously supplied by SSE.
Login to your account
Customers with an Ebico account can login to their account and check their energy usage history via the link below. Simply enter your email and password to login to their self-serve web portal. If you have forgotten any part of your login details, you can click the relevant links on the page to retrieve or reset your credentials.
If you'd like to contact Ebico regarding one of their tariffs or if you're interested in one of their offers, you can use the number provided below. Remember, to get a real comparison of how much you could save, give us a call or click here. To get a better idea about what they have to offer you, you can visit Ebico's website to browse the tariffs that they currently have available. Alternatively you can click here to go straight to their quotes page and get an estimate based on your usage and postcode.
Customer Service Contact
For all general enquiries that you may have regarding your existing account or issues that you are having, you can use the relevant number provided below. The number for account enquiries will be helpful if you're an existing customer and your query is directly linked to your account; however, if you would like to know something slightly more general, the customer service may be your best way forward.
Send a letter to...
PO Box 10461
Send an email to...
To report a power cut call 105 from anywhere in the UK.
If you would like to report a power cut to Ebico you can call them on the following number depending on your region: (Lines open every day 24 hours 365 days a year)
- Northern Scotland (SSE Power Distribution) - 0800 300 999
- Southern Scotland (SP Energy Network) - 0800 092 9290
- North West England (Electricity North West) - 0800 195 4141
- North East England (Northern Power Grid) - 0800 668 877
- Cheshire, Merseyside, North Wales & North Shropshire (SP Energy Network) - 0800 001 5400
- Yorkshire & North Lincolnshire (Northern Power Grid) - 0800 375 675
- Midlands, South Wales & South West England (Western Power Distribution) - 0800 6783 105
- London, Eastern & South East England (UK Power Network) - 0800 316 3105
- Central Southern England (SSE Power Distribution) - 0800 072 7282
- London (UK Power Network) - 0800 316 3105
To report a gas leak to Ebico call - 0800 111 999
Lines open every day 24 hours 365 days a year.