Ebico was a small energy supplier that provided 100% renewable electricity. Were you an Ebico energy customer? Find out what's happened to your energy since the supplier closed in September 2020.
Ebico customers have been transferred to British Gas. Ebico was supplied by Robin Hood Energy under a ‘while-label’ agreement. In September 2020, Robin Hood sold its customer base (including Ebico energy customers) to British Gas.
|Domestic Market: England, Scotland & Wales||Provided community support|
|Customers: 60,000||100% renewable electricity|
|Energy sources: Renewables||Expensive rates|
|Fuel mix score: ★★★★★||Did not install SMETS2 smart meters|
|Selectra score: ★||Closed in September 2020|
Who is Ebico Energy?
Ebico was a small energy supplier based in Oxfordshire. It was founded in 1998 to challenge the Big Six suppliers, offer affordable energy tariffs and tackle fuel poverty.
Ebico was the first not-for-profit energy supplier in the UK. Its profits were poured back into local communities to fight fuel poverty. In 2009, Ebico set up its own charity, the Ebico Trust, to further this goal.
Was Ebico part of Robin Hood Energy?
Ebico operated under what's called a 'white label' agreement with Robin Hood Energy. With this type of agreement, Robin Hood actually supplied the gas and electricity that was sold under the Ebico Energy brand name. In addition to supplying the energy, Robin Hood also provided the customer service and account management services.
Like Ebico, Robin Hood Energy was a small, not-for-profit, energy supplier with no shareholders. Owned by Nottingham City Council, its profits went to helping those in its local community. Ebico Energy began its partnership with Robin Hood in January 2017. Prior to this, the energy was supplied through an agreement with SSE — yes, one of the Big Six!
What happened to Ebico?
Ebico energy customers have been switched to British Gas. This transfer took place after Robin Hood Energy sold its customer base (including Ebico customers) to British Gas in September 2020. Robin Hood had losses of around £38 million.
If you were in credit or had debt with Ebico, this will now be transferred to the new supplier. You should contact British Gas for any questions you may have about your account.
I don't want to be with British Gas. Can I choose a different supplier?
Former Ebico energy customers do not have to stay with British Gas. You will not be charged an exit fee for leaving and switching to a different supplier. British Gas tariffs include some of the most expensive rates on the market, so we recommend comparing tariffs to find a cheaper offer. For help finding a better deal, speak to one of our energy experts for free by calling 020 3936 0059.
The type of Ebico tariff you were on determines your new tariff with the new supplier. If you had a fixed-rate tariff, British Gas will honour your rates until your contract ends, at which time you will then be placed on its standard tariff unless you choose a new one or switch your energy supplier.
If you were on a variable tariff with Ebico Energy and you have not chosen a new one with British Gas or a different supplier, you're likely on the British Gas standard tariff. You can see how it compares to the Ebico standard tariff in the table below.
Calculations are based on the average household in London, which consumes 2,900 kWh of electricity and 12,000 kWh of gas per year. Find out how much energy you consume with Selectra’s energy consumption calculator.
|Tariff type||Estimated monthly cost||Estimated annual cost|
|Ebico standard tariff||£93.04||£1,116.50|
|British Gas standard tariff||£87.17||£1,045.99|
For more information about what happened to your plan, head to our dedicated Ebico tariffs guide.
Ebico Customer Reviews
An increase in negative customer reviews can often foreshadow a supplier closing. Did Ebico reviews reveal a decline in the quality of its customer service? We had a look at customer reviews online to find out.
On Trustpilot, Ebico has more than 2,000 customer reviews and an overall rating of 3.5 out of five stars. While more than 70% of the reviews gave either a great or excellent score, the most recent reviews have taken a sour turn and become increasingly negative.
Head to our Ebico reviews page to find out the main issues customers are having to deal with.
Ebico Login: Access Your Online Account
With an Ebico online account, customers were able to manage their energy accounts entirely online. Via the portal, customers were able to do the following:
- View bills
- Make payments
- Submit meter readings
- Track energy usage
Customers with credit meters were also able to manage their accounts via the Ebico energy app. For details about what has happened to your online energy account, head to our Ebico login guide.
Will my Ebico smart meter still work?
If you have an Ebico smart meter, the meter will still measure your consumption with the new supplier. It won't, however, maintain its 'smart' functionality. You will need to regularly submit meter readings with the new supplier in order to ensure accurate billing. It's possible that your In-home Display (IHD) may temporarily stop working as well.
This year, the new energy supplier plans to install the second generation of smart meters (SMETS2) for all customers that have been affected. These new smart meters will fuction properly with all suppliers.
If you would like to have a smart meter installed, you can either contact British Gas or give us a call here at Selectra on 020 3936 0059. We offer free energy and smart meter advice for those looking to save money on their bills.
Warm Home Discount
Ebico offered the Warm Home Discount to customers in the "core" group. If you were eligible for the Warm Home Discount 2020 with Ebico Energy, the new supplier has agreed to pay this on Ebico's behalf.
If you were not eligible with Ebico, you may still be able to receive the discount with the new supplier. The criteria is much wider as it also takes customers from the "broader" group.
You can apply for the Warm Home Discount with the new supplier on the British Gas website. As with other providers, you will need to apply each year.
Are you eligible for the Warm Home Discount? Do you belong to the Core Group or Broader Group? Find out in our handy Warm Home Discount guide.
The Ebico Trust
The Ebico Trust wass a registered charity that was set up by Ebico in 2009 as a way to better support and finance its fuel poverty fighting projects. The charity worked with numerous organisations to fund projects across the UK.
For example, through its Affordable Warmth project (August 2018- August 2020), it provided funding to Beat the Cold (a charity in Stoke on Trent) in order to:
- offer free home visits where it could advise on more efficient energy usage
- help people find the best energy tariff for their energy usage and needs
- provide free or low-cost house insulation
- help those suffering from fuel-poverty access the Warm Home Discount
- help people in arrears to negotiate realistic repayment plans
Are you looking for the Ebico contact number? If you need to speak with someone about your Ebico Energy account, you will need to get in touch with British Gas, your newly appointed supplier.
In the table below, you can find the general contact numbers. For more information, such as email addresses and deparment-specific information, head to our British Gas contact guide.
|Department||Phone number||Opening hours|
|Customer service (now British Gas)||0333 202 9802||Monday to Friday: 9am-5pm|
|Gas emergency||0800 111 999||24/7|
|Energy Ombudsman||0330 440 1624||Monday to Friday: 8am-8pm, Saturday: 9am-1pm|
Emergency Contact Details
In the case of a power cut, you can report it by phoning 105. Alternatively, you can call your energy distribution company directly.
If you suspect a gas leak, turn off your gas supply at the mains, get out of the building, call the National Gas Emergency number on 0800 111 999 and wait for a Gas Safe registered engineer to arrive. Make sure you are outside before you use your mobile to call National Gas.
Under Robin Hood, Ebico Energy supplied 100% renewable electricity to its customers. More specifically, it all came from UK based wind and solar generation.
Ebico: fuel mix - ★★★★★
The newly appointed energy supplier for former Ebico customers does not have such an impressive fuel mix. It sources 76% of its energy from renewable sources and 24% from nuclear.