Ceased trading · September 2020

Ebico archive

Ebico ceased trading on 30 September 2020. Its customers were transferred to British Gas under Ofgem's Supplier of Last Resort scheme. This page is kept as a historical record.

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Founded 1998 Witney, Oxfordshire

Ceased trading · 30 September 2020

Ebico no longer supplies UK households

Acquisition — Ebico's supply partner Robin Hood Energy was wound up by Nottingham City Council; the combined customer base was sold to British Gas. Customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme. This page is kept as a historical record. Information presented below was accurate at the time of original publication.

Founded

1998

Years on the UK market

About

Who is Ebico?

Registered as Ebico Ltd, Ebico uses this legal name for Ofgem licence filings, contracts and any formal communications. The trading name customers see on bills is the shorter, more recognisable form.

The company is headquartered in Witney, Oxfordshire, where it runs its senior management, customer operations and regulatory liaison with Ofgem.

Ebico was founded in 1998. The supplier operated under a domestic-supply licence until its closure, with a track record of customer service and billing publicly documented for the years it traded.

Ebico is part of the Robin Hood Energy (white-label, 2017-2020) group, which provides shared governance, financial backing and a broader pool of expertise in trading, hedging and regulatory work.

The company is regulated by Ofgem, the UK's energy regulator, and its complaint handling falls under the Energy Ombudsman alternative dispute resolution scheme.

Who owns Ebico?

Ownership: Privately owned
Listed: No
Parent: Robin Hood Energy (white-label, 2017-2020)

Timeline

Ebico — key dates

A short timeline of the Ebico brand — founding, milestones, regulatory events and the closure that brought it to an end.

1998
Ebico is founded as the first not-for-profit energy supplier in the UK, aiming to tackle fuel poverty.
2009
Ebico sets up the Ebico Trust, a registered charity dedicated to fuel-poverty alleviation.
2017
Ebico moves its supply to a white-label agreement with Robin Hood Energy (Nottingham City Council) — previously supplied via SSE.
2020
Robin Hood Energy collapses with around £38 million of losses. In September 2020 its customer base — including all Ebico customers — is sold to British Gas.

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Common questions

Ebico — frequently asked questions

Acquisition — Ebico's supply partner Robin Hood Energy was wound up by Nottingham City Council; the combined customer base was sold to British Gas.

Existing customers were transferred to British Gas under Ofgem's Supplier of Last Resort (SoLR) scheme — supply was never interrupted.

Your supply has not been interrupted: under the SoLR scheme, your supply is automatically handed to the successor supplier. Log in to the successor's online portal as soon as possible to set up your account, confirm your bank details and download any final Ebico statements while the legacy website is still online.

You are not required to pay any exit fee to leave the deemed tariff. Once your account is set up, compare current deals through Selectra to find a cheaper plan that fits your usage.

Yes. Customer credit balances on accounts at the date of cessation are protected under Ofgem's SoLR scheme. The successor supplier (British Gas) is required to honour your credit balance. Confirm the balance in writing within the first 30 days to avoid disputes later.

Yes — outstanding debts owed to Ebico transfer to the administrator of the company's estate, not the SoLR. You may receive a written demand for the outstanding amount from the administrators. Verify any demand against your final Ebico statement before paying.

You can complain about the conduct of Ebico (mis-selling, billing errors, customer service) to the Energy Ombudsman, even after the supplier has ceased trading. For complaints about the SoLR transfer itself (delays, incorrect tariff), the route is the same — Ombudsman first, then Ofgem.