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Ebico Contact: All the Contact Methods you Need

ebico contact

No matter your preferred contact method, we have all the Ebico contact details you need to get in touch with the supplier. Whether you want to place a complaint via email or phone Ebico’s customer service team with an urgent question, you will find the ideal contact method listed in this complete Ebico contact guide.


Ebico contact details

Ebico has a UK based customer service team that claims to offer a ‘personal customer service’ experience. You can get in touch with this team through a number of Ebico contact methods - over the phone, through email, social media, live chat or by sending a letter - the details of which are listed in the sections below.

Ebico phone number

If your question or problem is urgent, the best Ebico contact option to use is the customer service phone number. You can speak directly to a customer service agent during Ebico’s operating hours of Monday to Friday 8am to 8pm, and Saturday 9am to 5pm.

blue telephone

Ebico customer service number
Ebico customer service will answer your query.
0800 028 6699
*Monday-Friday 8am-8pm, Saturday 9am-5pm

Ebico has a separate number to ring if you want to get a personal quote. Ringing this number instead of the customer service number listed above will save you time as it will put you through to a call agent handling quotes, not a customer service agent. To get a quote for an Ebico energy tariff, call the following number:

blue telephone

Get an Ebico quote
A call agent will give you a personal quote.
0300 004 0308
*Monday-Friday 8am-8pm, Saturday 9am-5pm

Reviews of Ebico’s customer service are quite mixed - some call it excellent, some call it terrible. Get a better idea of what customers praise and what they dislike in our complete Ebico reviews guide.

Ebico email address

If you are unable to ring Ebico during its operating hours, or your issue isn’t urgent and you simply would prefer not to call, you can use a different Ebico contact method - email.

 Ebico email address - customerservice@ebico.org.uk

Customer service will try to get back to you as quickly as possible, but remember that they will only do so during the Ebico operating hours (Monday-Friday 8am-8pm, Saturday 9am-5pm). In other words, if you send an email at 6pm on a Saturday, don’t expect a reply before Monday at the earliest.

Ebico postal address

Another way to contact Ebico is via letter. If you like to stick to the good old Royal Mail, you can send your question(s) to the Ebico customer service office in Nottingham.

Send a letter to:

Ebico Ltd
PO Box 10461
Nottingham
NG1 9JS

Remember: If you send a letter, make sure you include your preferred contact details so Ebico can get back in touch with you. If you don’t, you won’t receive a response!

Social media

Like most energy suppliers in the 21st century, Ebico also has a Facebook and Twitter account. You can send Ebico a message through both of these social media platforms. This is a great option if you need to contact Ebico while you’re on the go as it’s easy to do from your phone, especially if you have the Facebook messenger and/or Twitter app. On either platform, just search for Ebico energy and you will find the supplier’s official page.

Live chat

a mobile phone

Ebico customers with the Ebico App can also take advantage of the latest Ebico contact method - its new live chat. The app contains a live chat feature that allows customers to message customer service agents who will reply to questions and queries in real-time, during the Ebico operating hours (Monday-Friday 8am-8pm, Saturday 9am-5pm). If you send a message outside these hours, you will receive a reply when the Ebico office opens again.

For more information on the Ebico App, plus details on how to log in to your Ebico online account, check out our Ebico login guide.

Frequently asked questions

Before trying one of the Ebico contact methods, why not double check the answer to your question isn’t already out there? The Frequently asked questions (FAQs) page on Ebico’s website is a useful resource that contains the answers to (you guessed it) questions that people often ask. If you have a query about your smart meter, bill, the Warm Home Discount, switching to Ebico etc, make the FAQs page your first point of call.

If you can’t find a satisfactory answer here, then turn to your preferred Ebico contact method mentioned above: phone, email, post, Facebook, Twitter or the live chat on the Ebico App.

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Ebico contact number for complaints

If you want to place a complaint with Ebico, you need to contact its customer service team. As a smaller energy supplier, it does not have one set of contact details for questions and a different one for complaints. Like its customer service, the Ebico contact details to make a complaint are:

  • Phone number: 0800 028 6699 (*Monday-Friday 8am-8pm, Saturday 9am-5pm)

  • Email address: customerservice@ebico.org.uk

  • Postal address: Ebico Ltd, PO Box 10461, Nottingham NG1 9JS

We would advise you not to complain via Facebook, Twitter or the live chat. These are designed for quick responses to queries and are less official contact methods when it comes to placing a complaint.

Ebico will try to resolve your complaint the first time you reach out. If this is over the phone, the customer service agent might be able to solve your problem there and then. If not, or you place your complaint by email or letter, Ebico will contact you within ten working days to either offer its solution to your complaint or update you on where it is in the process of fixing your issue.

Robin Hood Energy complaints

Robin Hood Energy are in charge of Ebico’s billing, payment and meter readings services. If you have a problem with one of these aspects of your Ebico tariff and account, you should still complain to Ebico using the Ebico contact details mentioned above. However, here are the Robin Hood Energy complaint details just in case you ever need them.

  • Robin Hood Energy complaints number: 0800 030 4567

  • Robin Hood Energy complaints email: customerservice@robinhoddenergy.co.uk

  • Robin Hood Energy postal address: Robin Hood Energy, PO Box 10461, Nottingham NG1 9JS

You might notice that the Robin Hood Energy postal address is the same as Ebico’s. This is because, since Robin Hood Energy became Ebico’s energy supplier, Ebico’s customer service has been based in the Robin Hood Energy head offices.


Contact Ebico if you’re moving house

If you’re an Ebico customer and you’re moving house, you can take Ebico with you to your new home. To do this you need to let Ebico know you’re moving, supply final meters from your old house and new meter readings from your new home. This ensures you only pay for your energy usage, not that of others!

To provide this information, call the Ebico contact number (0800 028 6699) on moving day.


Emergency contact: power cuts and gas leaks

gas barrels with flames

If you experience a power cut or gas leak, there is not much Ebico can do for you. Ebico does not deliver the electricity or gas to your door, so there is little point contacting the supplier in either situation.

In the case of a power cut, you can report it by phoning 105. Alternatively, you can call your energy distribution company directly.

If you suspect a gas leak, turn off your gas supply at the mains, get out of the building, call the National Gas Emergency number on 0800 111 999 and wait for a gas safe registered engineer to arrive. Make sure you are outside before you use your mobile to call National Gas.

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