EDF Energy Contact Number, Email & Customer Service

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When you want to contact EDF Energy you’ll find lots of different ways to get in touch with them. We’re here to help you find the right contact number, email or postal address to help you make sure your query or complaint reaches the right place.


EDF Energy Contact Number: Existing Customers

General Enquiries

For all enquiries that you may have regarding your existing account, such as querying a bill or changing the way you pay your bills, the number for EDF Energy account enquiries will be helpful.

Use the phone number 0333 200 5100 during the week from 8am to 8pm and Saturday from 8am to 2pm.

If you're an existing customer and your query is directly linked to your account, the above number is your first stop. Keep in mind that the EDF Energy contact number for account enquiries is not open 24 hours a day. If you can’t find the time to phone when the lines are open, use the Live Chat service on the EDF Energy website.

A laptop computer

MyAccount with EDF Energy is your online portal to all EDF Energy domestic services. Checking and paying your bills, changing your tariff, sending meter readings, arranging a smart meter installation, changing your Direct Debits, and updating your details can all be done through MyAccount.

Top up contact number

Having problems topping up your prepayment meter? EDF Energy customers who have prepayment meters can use the number 0333 200 5110 for any queries related to prepayment from 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.

This number will help you with a wide range of queries, including topping up, changing from pay as you go to direct debit and using emergency credit.

Complaints contact number

A letter of complaint

If for whatever reason you have a complaint that you would like resolved or acknowledged by EDF Energy, you can communicate this in a number of ways. You can phone them on 0333 200 5100 from Monday to Friday 8am to 8pm or Saturday from 8am to 2pm.

If you prefer to have things in writing you can send a complaint letter to EDF

Energy or send them an email using the following details:

Send a letter to...

Complaints Management Team

Freepost
EDF Energy
Plymouth

Send an email to...

customer_correspondence@EDFEnergy.com

EDF Energy Insurance

For customers who already receive insurance cover from EDF Energy, you can contact EDF’s insurance partner Intana through its 24 hour-claims line on 0800 082 3426. If you just have some questions about your policy or want to renew it you can call 01444 442 879.

You can also telephone Intana for further details about boiler service on 01444 442 878 from Monday to Friday 9am to 5pm.

If you want to email, the address is edfenergy@intana-assist.com.

Moving Home with EDF Energy

Moving house

If you’re already an EDF Energy customer and you’re moving house, you can phone 0333 200 5100 to find out how and when to give your final meter readings and pay your final bill for the house you are leaving.

This is also the number to call to help you set up your new home if you want to continue to receive your energy from EDF Energy. When you call you’ll need to have a few details to hand: Your account number, the date you’re moving, your current address and your new address and meter readings from the place you’re moving out of and for your new place.

You can also access the moving home section of your EDF Energy MyAccount to organise your move with EDF Energy. If you haven’t signed up for MyAccount you’ll need your account number to register – you can find this on your bill or any emails from EDF.

For more advice about moving home and your energy needs read our moving guide.

EDF Energy customer service numbers

Customer service staff

Depending on the type of query you have, there are different customer service numbers to use to contact EDF Energy in specific circumstances. Unfortunately, there is no single EDF Energy customer service number that deals with all enquiries.

To direct your query to the right place, it is often more efficient to use the EDF Energy live chat service, which you’ll find on the side of many pages on the EDF Energy website.

From abroad

If you need to speak to someone from EDF Energy but you’re not in the UK, call +44 113 820 7117.

Bereavement support

If you have lost a family member who was a EDF Energy energy customer, there is a special phone number, 0808 101 4115, to call, Monday to Saturday, to help you sort out what to do with the deceased person’s utility bills and energy supply. The easier way might be to fill out this official bereavement form on EDF’s website.

Read our guide for information about what to do about utility bills when someone dies.

Contact EDF Energy via textphone

If you are deaf or hard of hearing, EDF Energy has a service that allows you to contact them through your textphone. You can reach them by using the number 0800 096 2929.

Has someone been stealing your gas or electricity?

If you’re an EDF Energy customer and you think someone has been tampering with your meter and stealing your gas and/or electricity contact EDF Energy on 0333 009 7002. EDF recommend contacting Crimestoppers either online or by calling them on 0800 023 2777.

EDF Energy emergency contact number

In an emergency, such as if you can smell gas in your home, call Gas Emergency Services from this number: 0800 111 999. There is a separate number for electricity-related emergencies:105 Both the gas and electricity emergency numbers are free and are open 24 hours a day, seven days a week.


Contact EDF Energy as a new customer

If you’re not an EDF Energy customer but you want to find out more about their energy tariffs, you can phone between 8am and 8pm during the week, or between 8am and 2pm on Saturdays on 0333 009 7155. EDF Energy gives its call centre staff a day off on Sundays so make sure you call Monday to Saturday.

Instead of phoning, you can go to the EDF Energy website at any time of the day or night. You’ll find useful information about joining EDF Energy as a new customer. To get a quote for gas, electricity or dual fuel tariffs you just need to enter your postcode, answer some questions about your energy use and state if you wish to pay your energy bills by monthly direct debit or on a pre-pay meter.

You’ll get a more accurate quote if you also know how much energy you usually use in kilowatt hours (kWh). You’ll find this information on your past gas and electricity bills.

Examining a document

Remember, to get a real comparison of how much you could save, give us a call and speak to a real person straightaway or use our online comparison tool. To get a better idea about what they have to offer you, you can also visit our EDF Energy prices page to browse the tariffs that they currently have available.


Contact EDF Energy as a business customer

If you currently use EDF Energy to supply energy to your business premises and you want to speak to someone about your business energy account, call 0333 200 5103 from Monday to Friday 8am to 6pm or use the Live Chat for business customers feature on their website.

Existing EDF Energy business customers can log into their account on the EDF Energy website to submit meter readings and manage energy bills.

Thinking of switching your business energy to EDF Energy? Call 0333 009 7125 Monday to Friday from 9am to 5.30pm for a quote.

Lines are only open Monday to Friday during office hours so it’s likely to be more efficient to get an online quote - any day, any time.


Other ways to contact EDF Energy

As well as various customer service phone numbers, email addresses and postal addresses, there are even more ways to contact EDF Energy!

EDF Energy on social media

EDF Energy has a social media presence on various platforms. You can tweet them, follow their Facebook page or watch videos about EDF Energy on their YouTube channel. They are also active on LinkedIn and Instagram.

To get a response from EDF Energy about problems with your account you can send direct messages via Twitter to their dedicated customer service account @edfenergycs. The EDF Energy Facebook team are also very responsive to queries via PM (private message).

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Youtube Icon

EDF Energy smartphone app

You can interact with them through the EDF Energy smartphone app. It can be used for checking your balance and energy usage, paying your bills, getting help, submitting meter readings and getting reminders on your account. It even comes with a built-in torch to help you read your meter in the dark! The EDF Energy app is available on the Android and Apple operating systems.

Gas and electricity distributor networksIf you need information about the companies in charge of distributing gas and electricity around the country, read our guide to gas and electricity distributors.

EDF Energy Contact Number: Quick Reference Table

Here is a quick reference guide to all the EDF Energy contact numbers available. Scroll up to read more information about the numbers and to find free contact numbers for EDF Energy.

EDF Energy Department UK Contact Number Opening hours
Account Enquiries 0333 200 5100 Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Textphone 18001 0800 096 2929 Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Calling EDF Energy from Abroad +44 113 820 7117 Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Check your balance, submit a meter reading or make a payment 0333 200 5108 Automated 24 hour line
Prepayment Enquiries 0333 200 5110 Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Moving Home Helpline 0333 200 5100 Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Join EDF Energy 0333 009 7155 Mon-Fri 8am to 8pm and Saturday 8am to 2pm
Bereavement Support 0808 101 4115 Mon-Fri 8am–8pm and Sat 8.30am–2pm
Intana Central Heating Breakdowns and Enquiries 01444 442 882 24 hours a day, 7 days a week
Gas or Electricity theft 0333 009 7002 Mon-Fri 8am–8pm and Sat 8.30am–2pm
Sign up for EDF Energy Business Energy 0333 009 7125 Monday to Friday from 9am to 5.30pm
Business Energy Customer Service 0333 200 5103 Monday to Friday from 8am to 6pm
Gas and Electricity Emergencies 0800 111 999 24 hours a day, 7 days a week
Gas and Electricity Complaints 0333 200 5100 Monday to Friday 8am to 8pm or Saturday from 8am to 2pm
Priority services helpline 0800 269 450 Mon-Fri 8am to 8pm and Saturday 8.30am to 2pm
Debt helpline 0333 009 6992 Mon-Fri 8am to 8pm and Saturday 8am to 2pm