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EDF Energy Contact 2022: Phone, Email & Complaints

Person using phone to contact EDF Energy

Find the EDF Energy contact number you need and get your questions answered fast! You can use our EDF Energy contact guide to find the best way to for you to get in touch with EDF for your query, as well as the different EDF Energy contact methods available if you don’t want to phone, such as email addresses and online forms. And if you're an EDF Energy business customer, we've got all the EDF Energy contact numbers for business customers as well. Keep reading to find the EDF contact number you need, business or residential.


EDF Energy Phone Number: How to contact EDF Energy by phone

To help you find what you want fast, here is a quick reference table for every EDF contact number, along with the opening hours. For more information on what each number is for, plus other ways to get in touch with the supplier, read on to the sections below.

Department EDF Energy contact number Opening hours
Residential Customers
Account Enquiries 0333 200 5100 Mon-Fri: 8am-6pm; Sat: 8am-2pm
Textphone 0800 096 2929 Mon-Fri: 8am-6pm; Sat: 8am-2pm
Prepayment Meter Team 0333 300 5110 Mon-Fri: 8am-8pm; Sat: 9am-2pm
Smart Meter Team 0333 009 7111 Mon-Fri: 8am-6pm; Sat: 8am-2pm
Automated Top-up and Meter Reading Line 0333 200 5108 24/7/365
Bereavement Support Team 0808 101 4115 Mon-Fri: 8am-6pm; Sat: 8am-2pm
SMS Text Message 07481 341 928 No opening hours available
WhatsApp 07480 802 942 No opening hours available
Business Customers
Business Customer Service 0333 200 5103 Mon-Fri: 8am-6pm
Business sales 0333 009 7085 Mon-Fri: 8am-6pm
Business Movers 0333 009 7115 Mon-Fri: 8am-6pm
Calling from abroad - all enquiries +44 203 995 2452 Mon-Fri: 8am-6pm
Business meter reading 0333 200 5108 24/7/365
Energy Theft or Meter Tampering 0800 023 2777 24/7/365
*Last updated: November 2021

EDF Energy contact details for existing customers

telephone

EDF Energy has a wide range of contact methods. The one you need depends on why you want to get in touch. From general enquiries to the number to ring if you’re moving home, we list all the EDF Energy contact details for existing customers.

1. General enquiries

For questions about your bill and payment methods, your meter, or just general queries regarding your account or tariff, the EDF Energy contact number is 0333 200 5100. Representatives are available Monday to Friday from 8 a.m. to 6 p.m. and on Saturdays from 8 a.m. to 2 p.m.

If you are hard of hearing or have other hearing difficulties, you can contact EDF via textphone on 0800 096 2929. This line operates from Monday to Friday from 8 a.m. to 6 p.m., and on Saturdays from 8 a.m. to 2 p.m.

Customers that call the EDF contact contact number for general enquiries, will be presented with 5 options to choose from:

  1. New customer
  2. Traditional Prepayment Meter Customer
  3. Smart Prepayment Meter Customer
  4. Direct Debit or Bill Payment Customer
  5. Customers who have been switched to EDF Energy from a supplier that has gone bust

It's important to know that you will need your EDF account number, which can be found on your bill or statement, when calling EDF. Your account number should be 12 digits long.

If you have been switched to EDF Energy becuase your supplier has gone bust, you can read our informative guide to bust suppliers to find out what you need to do next.

2. Prepayment customers

Customers with a prepayment meter can top up their credit at a PayPoint or Payzone outlet, as well as their local Post Office. However, if you’re having difficulties topping up, or if you're looking to switch from a prepayment plan to Direct Debit, there is a specific EDF Energy contact number you can call. To chat to EDF about your prepayment meter, call 0333 300 5110. This line operates from Monday to Friday from 8 a.m. to 6 p.m., and on Saturdays from 9 a.m. to 2 p.m.

3. Smart meter team

The EDF Energy contact number for EDF smart meter enquiries is 0333 009 7111. This line operates Monday to Friday from 8 a.m. to 6 p.m. and on Saturdays from 8 a.m. to 2 p.m.

You can contact the EDF smart meter team for a variety of reasons such as:

  1. Top-up your smart meter
  2. Report an issue with a recent top-up
  3. You've lost power (gas or electric) with a smart meter
  4. Requent a smart meter installation
  5. Anything else related to your smart meter

4. Moving home

moving boxes and luggage

Whether you are moving out and want to end your EDF Energy supply, or you would like to take it with you to a new home, you need to get in touch with EDF to inform the them. There are two ways you can do this.

You can call the EDF Energy contact number for moving enquiries on 0333 200 5100 anytime between Monday and Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m. When you ring, you will need to provide the following information:

  • Account number
  • Moving date
  • Old address
  • New address
  • Meter readings (from your old house and new house)

Alternatively, you can do everything in the ‘moving home’ section of your online EDF MyAccount.

5. Bereavement support

If a family or friend who was an EDF customer has passed away, you can call the EDF Energy Bereavement Support Team for help and support in sorting out their energy account. The dedicated EDF Energy contact number is 0808 101 4115 and are available Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m.

If you would prefer not to call, you can fill out the online bereavement notification form, or write to EDF at:

FREEPOST
EDF Energy
Plymouth

Whichever contact method you choose, you will need to provide the following information:

  • Your name and contact details
  • The EDF account number of the account concerned
  • Up-to-date meter readings
  • Contact details for the solicitor handling the estate (if applicable)

You will need to have the EDF account number to hand when you call. After you enter the account number, there may be a moment of silence before you're asked to press 1 to confirm the account number, or press 2 to re-enter it.

6. Extra support with energy bills

If you’re struggling to pay your energy bills, EDF might be able to give you a helping hand. The supplier takes part in the government’s Warm Home Discount Scheme and also has its own charity, the EDF Energy Customer Support Fund, to help customers pay off any energy debt. The fund may also be able to help vulnerable customers buy essential white goods such as washing machines, refrigerators, or cookers. For more information on these forms of assistance, call the relevant EDF Energy contact number listed below.

The EDF Energy Customer Support Fund contact number is 01733 421 021 and you will need to choose option 2. This EDF contact number is open Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m.

When you call the EDF Energy Customer Support Fund, you will be in contact with Charis who are represent EDF, British Gas, E.ON, and Anglian Water customer support funds.

Customers who want to discuss the Warm Home Discount with EDF should use the general customer service number: 0333 200 5100 who are available Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m. or by calling the number listed on any correspondence you have received from EDF regarding your Warm Home Discount.

7. Priority services

The Priority Services Register (PSR) is designed to offer vulnerable people (e.g. of pensionable age, have a chronic illness or disability) a bit of extra help and support with their energy account. This can include having your bill read out to you if you’re visually impaired or sending someone to read your meter if you’re unable to.

You can also call the EDF Priority Services number if you would like to check if the EDF representative who is at your door is a genuine caller. They will be able to verify the identity of the representative to keep you safe.

To be added to the register and receive extra support tailored to your needs, call 0800 269 450. This EDF contact number operates Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 2 p.m.

EDF Energy contact for complaints

If, for whatever reason, you wish to make an official complaint with EDF, there are a number of ways to do so.

You can ring the EDF Customer Service Team on 0333 200 5100. This line is open Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m. You can also contact the EDF Energy Complaints Team via WhatsApp on 07480 802 942 or by sending a text message to 07481 341 928.

It's also possible to make your complain in writing, either by letter or email. You can post your written complaint to EDF at:

FREEPOST
EDF Energy
Plymouth

If you prefer to email your complaint, the EDF email address is customer_correspondence@edfenergy.com

The Customer Service Team will work to resolve your complaint as quickly as possible. If you are not happy with the solution they propose, you can take your complaint to the Complaints Team. The Complaints Team can be reached on 0333 200 5101 between Monday and Friday from 8 a.m. to 5 p.m.

Again, you can follow up your complaint in writing to the following EDF address:

FREEPOST
EDF Energy
Complaints Reolution

Or by emailing complaintResolution@edfenergy.com.

After eight weeks have passed, and you have not received a satisfactory response from EDF, you can escalate your complaint to the Energy Ombudsman. The Ombudsman service is free and independant, they will look at your case and make a decision to the final outcome of the complaint, and EDF Energy is bound to accept the decision of the Ombudsman.

When eight weeks have passed, or if you have received a deadlock letter from EDF, you can contact the Energy Ombudsman by telephone on 0330 440 1624. They are open Monday to Friday 9 a.m. to 5 p.m. or you can email them at enquiry@ombudsman-services.org

EDF Energy emergency contact number

For any gas or electric emergencies in your household, get in touch with the relevant party using the relevant EDF Energy contact method listed below.

Gas emergencies

If you think you have a gas leak in your home, you need to contact the National Gas Emergency Helpline on 0800 111 999. If you smell gas turn off your appliances, turn off your gas supply at the isolation switch and get out of your house. When you are outside, ring the emergency number.

Power cut

If you experience a power cut, you can report it by calling 105. After this, you will just need to wait for your electricity to be turned back on. If you are part of EDF’s Priority Services Register, you will be forewarned of any planned power outages and services will make it a priority to have your supply up and running again first.

EDF Energy contact details for new customers

If you’re not an EDF customer but are considering switching to the supplier, you can ring 0333 200 5100 , choosing option 1 to find out more about EDF Energy tariffs, account management or any other questions you might have.

If wish to join EDF Energy, you can give the sales team a call on 0333 200 5100. Representatives are available Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to 2 p.m.. You can also sign up to an EDF Energy tariff online via the EDF website.

Business customers: EDF Energy contact details

EDF Energy has dedicated numbers for business energy customers.

Department EDF Energy business contact number Opening hours
Customer Service 0333 200 5103 Mon-Fri: 8am-6pm
Sales 0333 009 7085 Mon-Fri: 8am-6pm
Moving Premises 0333 009 7115 Mon-Fri: 8am-6pm
Calling from abroad - all enquiries +44 203 995 2452 Mon-Fri: 8am-6pm
Meter Reading 0333 200 5108 24/7/365
Energy Theft or Meter Tampering 0800 023 2777 24/7/365
headset
  1. Business Customer Services Team - if you are an existing business customer you can contact the Business Customer Services Team on 0333 200 5103 (Monday to Friday: 8 a.m. — 6 p.m.) with any general enquiries about your tariff or energy account.
  2. Business Movers - if you are moving business premises, whether you want to end your EDF supply or take it with you, you must contact the moving team on 0333 009 7115 (Monday to Friday: 8 a.m. — 6 p.m.) to update them on your circumstances.
  3. Business Meter Reading - to submit a meter reading, ring the supplier’s 24-hour service on 0333 200 5108
  4. Business Sales - if you would like to switch your business energy account to EDF, give the sales team a ring on 0333 099 7085 (Monday to Friday: 8 a.m. — 6 p.m.).
  5. Calling from Overseas - if you're overseas and need to discuss your EDF Energy business account, you can call using +44 203 995 2452 (Monday to Friday: 8 a.m. — 6 p.m.), this number will avoid expensive roaming rates from abroad.
  6. Energy Theft or Meter Tampering - if you suspect that somebody is stealing your energy, or your meter has been tampered with, give this EDF contact number a call on 0800 023 2777, they're available 24-hours a day.

Business live chat

speech bubbles

EDF Energy business customers can also use the live chat service to speak with a representative about their business energy plan 24-hours a day. You can use the live chat to discuss things such as:

  • Help signing up for a business tariff
  • Account enquiries
  • Change of address
  • Any other general enquiry about your business energy

Contact EDF Energy on social media

As well as contact numbers and the EDF email addresses, EDF Energy is also active on various social media platforms. The supplier is responsive on Twitter and Facebook, and also has a presence on LinkedIn and Instagram. Just send the Customer Service Team a private message on your preferred platform:

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