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EDF Smart Meter: How to Get One & How to Use It

edf smart meter

The government smart meter rollout aims for energy suppliers to install smart meters in at least 85% of UK households by 2024. As an EDF customer, see if you can have an EDF smart meter installed in your home today and join those saving on their energy bills with the new smart technology.


EDF smart meter installation

In order to get an EDF smart meter installed in your household, you must be an EDF customer. So, the first step to getting an EDF smart meter if you’re not a customer is to become one! EDF offers a wide range of tariffs suitable for varying needs and energy usage demands. Once you have signed up for the EDF tariff that suits you, you can book an appointment to get a smart meter installed.

How to book an appointment

The easiest and fastest way to book an installation appointment is through your EDF energy online account. Simple log in to your account, go to the ‘smart’ section and book a date and time for the installation. On the selected date, a registered engineer will come to your address and fit your EDF smart meter.

New to EDF and don’t have an online account? Our EDF login guide will take you through the steps to register for an account so you can book your smart meter appointment.

Unfortunately, you cannot book a specific time for your appointment. As the supplier cannot say precisely how long a smart meter installation will take, it’s a select a time slot and wait for the engineer to arrive type of situation. Time slots can be four hours long (e.g. 8am to 12pm) and the installation can take up to one hour per meter (so two hours if you want a gas and electricity meter). As a result, it’s best to make sure you can be at home for the majority of the day when choosing a date.

If you do not have access to your account, you can also book an appointment over the phone by ringing the following number.

blue telephone

EDF smart meter appointment
A call agent will book a date and time for the installation.
0333 200 5104
*Monday to Friday 8am - 8pm; Saturday 8am - 2pm

Can I cancel/rearrange my appointment?

EDF smart meter installation appointments can be both cancelled and rearranged.

If needed, you can rearrange the date or time of your appointment up to 48 hours in advance (two days before your appointment is scheduled). If you find you are not available for the appointment less than 48 hours before it is scheduled, you will need to cancel your appointment altogether and book a new one. You can cancel your appointment up to one hour in advance.

Like booking an appointment, the easiest way to cancel or rearrange your EDF smart meter appointment is through your online account. However, you can ring the phone number listed above if it is more convenient.

The installation process - what happens?

Before the engineer arrives to fit your new EDF smart meter, the supplier asks you to do a little bit of preparation. Make sure:

  • someone over the age of eighteen can be in the house for the whole installation process (this can be up to two hours).
  • your meter is easily accessed - clear any clutter or furniture that could block the engineer’s access to your old meter. If you live in rented accommodation, you might find your meter is in a locked cupboard so you will need to get the key from your landlord in advance.
  • your pets are kept in a separate room throughout the appointment.

When the engineer arrives, they will set straight to work installing your EDF smart meter. As mentioned above, this can take up to one hour per meter so can be a lengthy two hour process if you are having both gas and electricity smart meters fitted. During this time, your electricity and gas will be turned off for around half an hour.

After the smart meter has been installed, the engineer will talk you through how to use your in-home display and give you a little demonstration. Your display should show your electricity readings quickly, however gas information can take a few days to register.

Are EDF smart meters second generation?

Since March 2019, all energy suppliers, including EDF, have been instructed to install second generation smart meters (SMETS2). Unlike first generation smart meters, all suppliers can operate SMETS2s, meaning customers can switch energy providers freely without their smart meters losing their ‘smart’ ability.

If you have an EDF smart meter installed, it will be an SMETS2. If you have an SMETS2 and want to switch to the company, your smart meter will still function when you make the switch.

Are EDF smart meters safe?

Yes, EDF smart meters are safe and comply with UK and EU safety standards. Regarding smart meters in general, Public Health England has stated that ‘exposures to the radio waves produced by smart meters do not pose a risk to health’.

Could a smart meter help you save money on your gas and electricity bills?Call one of our advisers to find out how much you could save. Call 020 3966 4692 or get a free callback now.

How to use your EDF energy smart meter

Smart meters are designed to help households become more energy efficient by letting users monitor energy consumption in real time. They do this by communicating with an in-home display. When turned on, the display receives constant updates from the smart meter regarding the household energy usage, allowing users to note when they use a lot of energy and try to cut down. Smart meter users do not need to enter meter readings as it is all done automatically.

Want to know how much energy you are using? Use Selectra’s energy consumption calculator to find out.

An EDF smart meter is no different. The in-house display (which will be set up by the engineer when they install your smart meter) will show you how much gas and electricity you use as you use it.

Every in-home display functions slightly differently. Currently (Jan.2020), EDF is using Chameleon 3 and Geo Trio displays. You can find a complete user guide for both these, as well as older in-home displays the supplier has used in the past, on the ‘Using your smart meter display’ page on EDF’s website. Here we can talk you through a few EDF smart meter in-home display basics:

  • A green traffic light means you are using less energy than usual (to begin with, the display will use the national average as a base line, but it will soon adapt according to your smart meter readings).
  • A red traffic light means you are using more energy than usual.
  • It’s best to leave your display plugged into the mains with the cable provided (while it comes with a rechargeable battery, it is not designed to be a portable device and functions best when plugged in).
  • Place the display close to your meter as this will improve the connection (make sure it is still easily visible so you can read it).
  • When you turn your display on, give it a few minutes to warm up and collect real time data (this will take longer for gas readings than electricity readings).

For a complete guide on how to use your smart meter, check out Selectra’s expert smart meter guide.

How do I pair my EDF smart meter?

As we have said, the engineer will set up your in-home display when they install your meter, which means they will pair the device to your new EDF smart meter. Each time you turn the display on, it will read ‘Attempting to pair’ and should connect to your smart meter automatically. Once paired, you energy usage data will appear on the screen.

If the display is not pairing, it could be a connectivity problem so try moving the display closer to the screen. If it has still not connected, give the EDF Smart Meter Team a call on the number below.

blue telephone

EDF Smart Meter Team
A call agent will be able to solve your problem.
0333 009 7000
*Monday to Friday 8am - 8pm; Saturday 8am - 2pm

EDF smart meter problems

As with all technology, sometimes your EDF smart meter or in-home display might go a bit wrong. Sometimes this is an easy solution, but other times it might be a bit more complicated.

Error codes

First things first, if your EDF smart meter is showing an error code, your best call of action is to give the EDF Smart Meter Team a ring on the number listed above. The call agent will need to have your account number in order to help you so make sure you have it to hand when you call.

Common troubleshooting questions

 Why is my EDF smart meter display showing electricity but not gas information?

The answer to this could simply be that your gas data has not registered yet. If you have had the smart meter installed within the last week, give it a couple more days to see if the gas information appears (it takes longer than electricity). If it is still not showing after a week, contact the EDF Smart Meter Team on the number provided above.

 Why is my EDF smart meter display showing I’m using gas when I am not?

Your display will always show your daily standing charge for gas and electricity (the set amount you pay every day no matter how much energy you use). The amount displayed will simply be your standing charge.

 Why are the prices on my EDF smart meter display different to those on my bill?

This does not mean your smart meter is broken. The price on your display and bill will always differ slightly as the price on your display includes VAT and your daily standing charge. These figures are listed in a separate section on your bill.

Can everyone get an EDF smart meter?

As previously mentioned, only EDF energy customers can get an EDF smart meter installed in their household. Apart from this, eligibility is subject to area and the type of meter you already have.

Like all energy suppliers, EDF is installing smart meters area by area. The rollout of smart meters across the UK is going slower than originally planned, with the government being forced to push the deadline back from 2020 to 2024. As a result, there are still a lot of areas that companies are not yet installing meters in.

The best way to find out if EDF is installing meters in your area is to try and book an installation appointment. If EDF smart meters are not available in your area, you will not be able to book an appointment. Instead you can register your interest in having one installed and the supplier will get in touch when it’s rolling them out in your area.

If you’re thinking of switching to the supplier and want a smart meter, it’s best to contact EDF before making the switch to see if you are currently eligible.

On occasion, the type of meter you currently have could cause problems with your EDF smart meter eligibility. For example, while in most cases an Eco 20:20 meter can be switched to a smart meter, EDF warns that if the engineer encounters technical difficulties with switching the meters, they will not be able to complete the process and you will have to keep your Eco 20:20 meter. When the supplier has the technology to complete the switch, it will get in touch to schedule a new appointment.

EDF smart prepayment meters

As well as regular smart meters, EDF also offers a smart prepayment meter. Like the EDF smart meter, this lets you monitor your energy usage in real time. It also lets you top up your meter online through your online account, set up automatic top ups and receive low balance alerts so you never run out of credit and end up with no power.

If you have a prepayment meter and want to switch to a smart version, you can book an installation appointment through your EDF online account.

If you’re an EDF customer and are struggling to pay your energy bills, the supplier might be able to help you out! See if you are eligible for help from the EDF energy trust or the EDF warm home discount for that bit of extra help you need.

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