0

Cost to install

Funded via standing charges

SMETS2

Meter generation

Interoperable across suppliers

~2 hrs

Install time

Per dual-fuel appointment

0333 200 5100

EDF customer line

Mon-Fri 8 a.m. to 8 p.m.

What is an EDF smart meter?

A smart meter is a digital gas or electricity meter that records consumption in real time and sends readings to your supplier automatically, over the dedicated DCC (Data Communications Company) network. The meter pairs with an in-home display (IHD) which shows your usage in both kWh and £s, so you can see what individual appliances cost to run.

EDF Energy fits SMETS2 meters - the second-generation specification mandated by Ofgem since March 2019. SMETS2 meters are fully interoperable: if you switch supplier later, the meter keeps its smart functionality and the new supplier continues to receive your reads automatically.

Advantages of an EDF smart meter

  • No more manual meter readings - EDF reads the meter remotely ;
  • Bills based on actual consumption, no estimates ;
  • Live usage in £ and kWh on the IHD and in the EDF app ;
  • Unlock EDF time-of-use tariffs (Economy 7 reloaded, EV-friendly off-peak rates) that traditional meters cannot use ;
  • Online and app top-ups for prepayment customers with automatic UTRN delivery ;
  • Real visibility on which appliances drive your bill (kettle, tumble dryer, electric shower).
EDF uses two IHD families - the Chameleon series and the Geo Trio. Both ship with a rechargeable battery but are designed to live plugged in next to a socket. Full user guides for each model are on edfenergy.com.

Who can get an EDF smart meter?

Any EDF Energy domestic customer can request a free smart meter, including credit, direct-debit and prepayment accounts. EDF Energy business customers can also order a smart meter through the dedicated business line on 0333 200 5103.

You do not need to be a customer first if you are switching - sign up to an EDF tariff and request a smart meter in the same online journey. Compare the current EDF tariffs in our EDF Energy tariffs guide before signing up.

How to book an EDF smart meter installation

1

Sign in to MyAccount

Open my.edfenergy.com with your account credentials.

2

Open Smart

In the menu, pick Smart → Book an installation.

3

Pick a slot

Choose a date and a 4-hour time window. EDF cannot guarantee a fixed time inside the slot.

4

Confirm

EDF sends an email and SMS confirmation plus a reminder 24 hours before the slot.

5

Be available

Plan to be home for most of the slot - the install itself runs about 1 hour per fuel.

Prefer to phone? Call EDF on 0333 200 5100 (Mon-Fri 8 a.m. to 8 p.m., Sat 8 a.m. to 2 p.m.) and ask for the Smart team. Typical waiting times for an engineer slot are 2 to 6 weeks depending on demand in your area.

Rearranging or cancelling your appointment

You can rearrange your slot up to 48 hours before the booked date through MyAccount or the EDF app. Inside the 48-hour window the system will not allow a reschedule - you have to cancel and rebook instead. Cancellations are accepted up to 1 hour before the slot starts.

Installation day: what to expect

Before the engineer arrives

  • Clear the area around the meter so the engineer can work safely ;
  • Have the meter-cupboard key ready if you rent or live in a flat with a locked cupboard ;
  • Note the current reading on the old meter so you can spot-check the closing reading ;
  • Pop pets in a separate room - the work involves cordless tools and exposed wires for short periods ;
  • If anyone in the home depends on continuous power (oxygen concentrator, dialysis), tell EDF in advance.

During the installation

  1. You receive a text or call when the engineer is on the way ;
  2. On arrival the engineer presents Gas Safe / electrical ID - check the photo and card number ;
  3. Power is isolated, the old meter is removed and a SMETS2 meter is installed ;
  4. The supply is restored - around 30 minutes off per fuel total ;
  5. The engineer commissions the meter on the DCC network and pairs your IHD ;
  6. You receive a short walkthrough of the IHD and a printed installation summary.

After installation

Electricity readings appear on the IHD within minutes ; gas data can take a few days to register because the gas meter only wakes up every 30 minutes to send a reading (battery preservation). The IHD shows a traffic light: green = below your usual usage, red = above it. EDF calibrates against the national average for the first few days, then against your own history.

You can also link the meter to the EDF Energy app on iOS and Android - useful for usage tracking and PAYG top-ups when you are out of the house.

EDF smart meter top-ups (prepayment mode)

If your EDF smart meter is set to prepayment mode, top up via one of these four channels - each one credits your meter within an hour, and none of them require a visit to a shop:

EDF smart meter prepayment top-up channels in 2026
ChannelHow it works
EDF Energy appOpen Top up your meter, enter the amount, confirm by saved card. Set Auto top-ups in Manage electricity or Manage gas.
MyAccount onlineOpen My payments → Make a payment. Card details can be saved for future top-ups ; Auto top-ups are configured under the same menu.
PhoneCall the 24/7 automated line on 0333 200 5108, choose option 1, then enter your account number, top-up ID or registered phone number and pay by card.
Payzone, PayPoint or Post OfficeTake your prepayment card to any participating outlet. Keep the receipt - it carries the UTRN (Unique Transaction Reference Number) you need if the credit does not reach the meter automatically.

Manual top-up using a UTRN

If credit has not appeared on your meter after one hour, you can enter the UTRN by hand. App and online top-ups deliver the UTRN by SMS or email ; shop top-ups print it on the receipt. Punch the 20-digit code into the meter and the balance updates immediately.

EDF prepayment meters generally include a small Emergency Credit buffer if you run out at an awkward time, plus protection from disconnection overnight, on Sundays and on bank holidays. Check your IHD or app for the exact rules at your address.

Benefits and trade-offs of an EDF smart meter

Advantages

  • Free to install, free to keep, free IHD
  • Bills based on real usage, no more estimates
  • Live spend visible on the IHD and in the EDF app
  • SMETS2 keeps its smart status when you switch supplier
  • Unlocks EDF time-of-use tariffs (off-peak, EV-friendly)
  • Prepayment top-ups by app, online or phone - no shop visit needed

Disadvantages

  • 4-hour appointment slot with ~30 minutes of power off per fuel
  • Gas data takes a few days to start showing on the IHD
  • Older SMETS1 meters from other suppliers may briefly lose smart status if you switch in to EDF until DCC migration catches up
  • Rural homes with weak DCC coverage can experience occasional comms dropouts
  • IHD occupies a plug and a small amount of counter space

Troubleshooting EDF smart meter problems

In-home display will not pair with the meter

When the IHD says Attempting to pair and never connects, move it closer to the meter and unplug it for 30 seconds. If the pairing still fails after a week, call EDF customer service on 0333 200 5100 and ask for the Smart team.

In-home display blank or stuck

First, plug the IHD into a different socket - that rules out a power issue. If the display is still stuck, follow the manufacturer-specific reset below.

EDF in-home display reset procedures
Display modelReset procedure
ChameleonUnplug the display ; press and hold the power button on the back for 5 seconds ; wait 1 minute ; plug it back in and switch on.
Geo TrioUnplug the display and remove the batteries ; wait 1 minute ; reinsert the batteries and plug the display back into the power supply.

Error codes on the meter or IHD

Any unexpected error code on the meter screen warrants a call to EDF. Have your account number to hand - the agent will ask for it and the meter serial number to identify which device is reporting the fault. The fix is sometimes a remote network reset, sometimes an engineer visit.

IHD shows a different price than my bill

This is normal. The IHD includes VAT and your daily standing charge in the running cost figure, while the bill itemises these separately. The unit-rate maths is identical.

EDF Energy smart-meter contact

EDF Energy smart-meter contact channels
Reason for contactNumber / channelHours
Book / amend a smart-meter install0333 200 5100Mon-Fri 8 a.m. to 8 p.m. / Sat 8 a.m. to 2 p.m.
PAYG top-up (24/7 automated)0333 200 510824/7 automated payments
PAYG support0333 200 5110Mon-Fri 8 a.m. to 8 p.m. / Sat 8 a.m. to 2 p.m.
Business smart meters0333 200 5103Mon-Fri 8 a.m. to 6 p.m.
Gas Emergency line0800 111 99924/7, free, all UK suppliers

For other EDF contact channels - WhatsApp on 0748 080 2942, live chat, complaints email - see our full EDF Energy contact page.

EDF smart meter - frequently asked questions

Yes. There is no upfront charge for the meter, the engineer visit or the in-home display. Smart-meter installation is funded across the industry through everyone's standing charges, regardless of whether you have one fitted yet.

Yes. Since March 2019 every UK supplier (EDF included) has been required to install SMETS2 meters by default. SMETS2 meters keep their smart functionality if you switch supplier - unlike older SMETS1 hardware, which sometimes briefly reverted to dumb mode after a switch.

No. The government rollout requires suppliers to offer a smart meter, not customers to accept one. You can decline and EDF will keep supplying you on a traditional meter. You may, however, be locked out of certain smart-only tariffs (off-peak, EV, time-of-use).

Yes. EDF smart meters comply with UK and EU safety standards. The UK Health Security Agency (formerly Public Health England) states that exposures to the radio waves produced by smart meters do not pose a risk to health.

No - the meter belongs to the property, not the customer. Leave the meter and the in-home display behind for the next occupants. At the new property you can request a free EDF smart meter installation if there isn't one already.

Four channels: the EDF Energy app (Apple Pay and Google Pay supported), MyAccount online, the 24/7 phone line on 0333 200 5108, or any Payzone, PayPoint or Post Office outlet. Credit normally reaches the meter within one hour ; otherwise enter the UTRN manually.

The in-home display shows VAT and your daily standing charge inside the running-cost figure ; the bill breaks these out separately. The unit-rate maths is the same. Differences also appear if gas data hasn't finished registering - allow a few days after install.

Yes. EDF installs smart meters at small businesses across the UK. Call the EDF Business team on 0333 200 5103 to arrange installation, or sign up for an EDF Business tariff that includes one. Half-hourly metered sites use a separate (non-domestic) commissioning process.

Book your free EDF smart-meter install

SMETS2 hardware, free in-home display, no installation fee.

Call 0333 200 5100 See EDF tariffs

Further reading

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