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EDF Warm Home Discount 2020/21 - Application & Eligibility

EDF Warm Home Discount logo

The Warm Home Discount is a £140 rebate available to EDF customers who need a little extra help with their winter electricity bills. Read on to see if you’re eligible and get your application in today.


What is the Warm Home Discount Scheme?

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The Warm Home Discount is a government scheme that has been running since 2011. It provides financial help to those who may need it during the winter months when energy bills are typically higher.

The scheme aims to provide households at risk of fuel poverty with extra support. Cold homes can cause or exacerbate many illnesses in the very old, the very young or others in vulnerable states of health.

The discount is usually paid either as a voucher for top-up or a discount towards your direct debit payments.

While other government energy schemes, such as the Cold Weather Payment and the Winter Fuel Payment, are similar, you are still entitled to receive each benefit you are eligible for regardless.

It doesn’t depend on how you pay for your energy either. As an EDF Energy customer, you are entitled to claim it, no matter what type of tariff you are on.

Do I qualify for the EDF Warm Home Discount?

Check your eligibility in minutesIt can sometimes be difficult to tell if you are eligible for energy schemes. Find out in minutes if you are and what to do if you're not. Call 020 3966 4692 or get a free callback now.

EDF has a limit to the number of rebates it can pay out under the Warm Home Discount scheme, so you should get your application in as soon as possible if you are eligible. There are two routes customers may qualify - through the Core Group or Support Plus.

Core Group

If your situation on the qualifying date of 5 July 2020 matches the following you will be able to receive the discount:

  • The account is in your or your partner’s name.
  • You receive the ‘guarantee credit’ element of Pension Credit (still the case even if you get savings credit)

If this does not describe your circumstances on 5 July 2020, then don’t worry, you might still be entitled to the Warm Home Discount under Support Plus.

To find out more about the Warm Home Discount’s eligibility criteria or if you need help applying, you can give us a call on 020 3966 4692 or get a free callback for more detailed information and guidance.

Support Plus

If you’re not a pensioner and don’t automatically qualify for the core group Warm Home Discount, you may qualify through EDF Support Plus.

Although you’ll need to fill in an application form, you can still get the EDF Energy Warm Home Discount if you meet the eligibility criteria we explain below.

Be aware that you will have to do this every year because the Warm Home Discount application does not carry over.

Generally, you may be eligible if you or another named EDF Energy account holder living at the property:

  • Has a low income or
  • Receives certain means-tested benefits

Primary Support Plus criteria

There are six primary categories that you must fall under to meet the requirements for the EDF Warm Home Discount under Support Plus. If you are in one of the primary criteria categories between one and five below, you must also fulfil at least one of the secondary criteria listed further down the page.

To be entitled to Warm Home Discount through Support Plus, you or another named EDF Energy account holder living at your property must be in receipt one of the following benefits:

  1. Income Support
  2. Income-related Employment and Support Allowance
  3. Income-based Jobseeker’s allowance
  4. Universal Credit and have earned less than £1,349 in at least one month since 1 October 2019
  5. Gross taxable annual household income of less than £16,190*
  6. Pension Credit - Savings Credit only (for example. you do not receive the guarantee credit element of pension credit). Remember, if you get Pension Credit which includes the Guaranteed Credit element you’ll get the Warm Home Discount rebate automatically, so you do not need to apply.

*Gross household income (before tax and deductions) for all household members includes:

  • Working tax credit
  • War disablement pension
  • Disablement pension allowance

However, it excludes:

  • Child tax credit
  • Child benefit
  • Council tax benefit
  • Attendance allowance
  • Disability living allowance or personal independence payment

Secondary Support Plus criteria

For primary criteria categories one to five - that is you claim Income Support, Income-related Employment and Support Allowance or income-based Jobseeker’s Allowance - you must also be able to answer yes to at least one of the following questions:

  • Do you have parental responsibility for a child younger than 5 who usually lives with you?
  • Do you get a disabled child premium or child tax credit which includes a disability or severe disability element?
  • Do you get a disability premium, enhanced disability premium, severe disability premium?
  • Do you get a disability living allowance, personal independence payment or attendance allowance for you or another adult living with you?
  • Do you get a pensioner premium, higher pensioner premium or enhanced pensioner premium?

If you receive income-related employment and support allowance you must also get a work-related activity or support group component.

For primary category four - that means you get universal credit and have earned less than £1,349 in at least one month since 1st October 2019 - you must also be able to answer yes to at least oneof these questions:

  • Do you get a limited capability for work element, with or without a work-related activity element?
  • Do you get the disabled child element?
  • Do you get a disability living allowance or personal independence payment or attendance allowance for you or another adult living with you?
  • Do you get a child element benefit for a dependent child who usually lives with you?

If you want to claim under primary criteria category five for having a gross taxable annual household income of less than £16,190 you must also be able to answer yes to one of the following questions:

  • Do you get child benefit for a dependent child who normally lives with you?
  • Do you get a disabled worker element or severe disability element, disability living allowance or personal independence payment or attendance allowance for you or another adult living with you?
  • Do you get carers allowance?
  • Are you aged 62 or over?
  • Are you in employment?
  • Have you ever served in the armed forces?

How can I check which benefits I’m getting?

If you’re not sure and want to get accurate information on which benefits you receive, get in touch with the Pension Service or Job Centre Plus.

Struggling to pay your winter bills?You're not alone. As well as the Warm Home Discount, there are a number of other energy grants and schemes that can provide the financial support you need. Learn more by visiting Energy Schemes.

Will I still receive my Warm Home Discount if I switch supplier?

Electricity bill with EDF Warm Home Discount savings

If you were with EDF on 5 July 2020 and are part of the Core Group. then it will continue to provide your Warm Home Discount, even if you have switched supplier since.

If you were with a different supplier on 5 July 2020 then your old supplier will give you the rebate, as long as it is participating in the Warm Home Discount scheme.

However, if you applied for the Warm Home Discount through Support Plus and switch energy suppliers before you receive the payment, you’ll need to go through the application process again with your new supplier, if it is part of the scheme.

The number of energy suppliers participating in the scheme is increasing every year. To find the best deals in your area with a provider that offers the Warm Home Discount, speak to an energy expert for free today by calling 020 3966 4692 or get a free callback now.

How do I apply for the 2020/21 EDF Warm Home Discount?

Get £140 off your energy billFind out if you are eligible for the Warm Home Discount or one of the other government schemes. Call 020 3966 4692 or get a free callback now.

The application process for the EDF Energy Warm Home Discount is now open for 2020/21. As mentioned above, the number of discounts available is limited, so you should try to claim your rebate as soon as possible.

To apply for the Warm Home Discount, you should contact EDF Energy with your account details and information on the qualifying benefits you receive, together with any other household income.

EDF Energy promises eligible households can expect to have received their rebate by 28 February 2021.

How to receive past Warm Home Discount

If you an EDF Energy customer entitled to the Warm Home Discount through your pension, you should not have to do anything in order to receive the payment as it is normally processed and distributed automatically.

That said, like all things in life, sometimes things don’t work as perfectly as they should. If you believe you are entitled to receive the Warm Home Discount but still haven’t heard anything from EDF, follow our guidance below to track down your payment.

You should have received a Warm Home Discount letter from the Department of Work and Pensions (DWP). The letter will include a reference number beginning with an M or U.

If your reference number starts with an ‘M’:

If this is the case, then you don’t have to do anything. If EDF Energy was your supplier on 5 July 2020, you will automatically be paid your discount by 28 February 2021.

If you were with another participating supplier on 5 July 2020, the discount will instead be provided by that supplier. It will pass on this amount to EDF Energy so that you can still benefit from the payment you are entitled to.

If your reference number starts with a ‘U’:

This situation is less straightforward, it usually means that the DWP aren’t sure they have the correct details about which energy supplier you are with, so haven’t been able to coordinate the payment.

In this case, your best bet is to get in touch with the DWP to straighten out which supplier you were with on the qualifying date and who you are with now, if you have switched.

Before you pick up the phone, it’s a good idea to have your meter information to hand, such as your Meter Point Administration Number (MPAN).

The quicker you call and iron out any bureaucratic wrinkles, the less likely it is that you will miss out on getting your discount. If you still have any issues, you can give the Warm Home Discount team a call on 0345 603 9439 from Monday to Friday, between 8:30am and 4:30pm.

You can also write to them at the following address:
Warm Home Discount Team
2.1.P Peel Park
Brunel Way
Blackpool FY4 5ES

What happens if I have switched from EDF Energy to another supplier?

Provided EDF Energy was your supplier on 5 July 2020, you will still receive the Warm Home Discount, the only difference it that you will see the discounted amount on your new supplier’s energy bills instead of it coming directly from EDF Energy.

Is your supplier participating in Warm Home Discount this year?Call us to make sure they are & find more ways to save on energy. Our advisers are one free call away on 020 3966 4692 or get a free callback now.

What if I am a new EDF Energy customer?

This will also be the case if you have switched to EDF Energy from another supplier which also provides the Warm Home Discount. As long as it was still your supplier on 5 July 2020, EDF Energy will receive this discount and apply it to your account.

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