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EDF Warm Home Discount 2019/20 - Application & Eligibility

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What is the Warm Home Discount?

The Warm Home Discount is a scheme that was implemented by the Government in 2011. It was originally set to end in 2015, but given its success in tackling fuel poverty, it has continued to be offered by a number of suppliers across the British energy markets. The idea behind this scheme is to provide households in need with financial support throughout the hardest times of the year for energy bills. It will usually come as either a voucher for top up or a direct discount towards your direct debit account.

It is a similar concept to other government energy schemes, such as the ‘Cold Weather Payment’ and the ‘Winter Fuel Payment’, and even has some of the same eligibility criteria, but does not affect your receipt of either. It is available to all manner of energy customers, regardless of how you pay.

The amount will usually be discounted between the months of October and April to provide help during the heaviest usage periods of the year. The amount offered by the Warm Home Discount has been increasing for a number of years and has now reached £140 for the past few years.


Eligibility criteria

EDF Energy do not set their own eligibility criteria, it is set nationwide by the government, so no matter who your supplier is the below will make you eligible for the Warm Home Discount. You will be able to receive this discount if on the 7th July 2019 the following applied to you:

  • You or your partner is the account holder
  • You received the ‘Guarantee Credit’ element of ‘Pension Credit’ (still the case even if you get savings credit)

If the above does not apply to your circumstance, then you may still be able to receive the Warm Home Discount through the below alternate criteria. If the following applies, you can still apply:

  • You have a low income
  • You get certain means-tested benefits

If you would like to find out more about the Warm Home Discount’s eligibility criteria or you are interested in applying you can give us a call at 01704325069 to find out more.

EDF Warm Home DiscountThere is no difference between the government’s Warm Home Discount and that of EDF Energy. They are both the same thing; however, the party that gives out the money is EDF Energy, not the government. This is one of the reasons why smaller, independent suppliers don’t usually offer this.

2019/20 application process

The amount for 2019/20 is £140

The application process for the EDF Energy Warm Home Discount is now open for 2019/20; you can now register your interest to get in early. If you are interested in learning more about the Warm Home Discount and making sure that you are going to be saving £140 or more in the next year, you can give us a call on 01704325069

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How to receive past Warm Home Discount

Nine times out of ten, you should not have to do anything in order to receive the Warm Home Discount. It is generally administered automatically without any action; however, if you believe you are in receipt of the Warm Home Discount and still haven’t received anything, you can follow the below guidance to chase down your payment. Before contacting EDF Energy, you should check the following:

If your reference number starts with an ‘M’:

If this is the case, then you don’t have to do anything. If EDF Energy were your supplier on the 7th July 2019, you will automatically be paid your discount by the 28th of February 2020. If they weren’t your supplier, however, then given that your old supplier also provide the Warm Home Discount, it would be them that administer the discount. They will pass on this amount to EDF Energy so that you still benefit from the payment.

If your reference number starts with a ‘U’:

If this is your situation then it general means that the Department of Work and Pensions (DWP) aren’t sure about who your energy supplier is so they haven’t been able to liaise with them. As such, you are going to have to give them a call to reassure them of who your supplier actually is. To do this you may need to provide some meter information, such your Meter Point Administration Number (MPAN), which you can find on your energy bill.

The sooner that you give them a call, the less likely it is that you have missed the cut off point, meaning you won’t receive the discount anymore. If you still have any issues, you can give the Warm Home Discount team a call on 0345 603 9439 Monday to Friday between 8:30am and 4:30pm. You can also write to them at the address below.

Send a letter to...

Warm Home Discount Team
2.1.P
Peel Park
Brunel Way
Blackpool
FY4 5ES

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What happens if I have switched my energy supplier?

As long as EDF Energy was your supplier on the 9th July 2017, you will still receive the Warm Home Discount, it just means that you will receive the discounted amount on your new supplier’s energy bills. This is also the case if you have switch to EDF Energy from another supplier that provides the WHD. As long as they were your supplier on 9th July 2017, EDF Energy will receive this discount from them to apply to your account.