Telephone

We'll guide you through the Warm Home Discount

Give us a call to get all the information you need about the Warm Home Discount.

Telefono

We'll guide you through the Warm Home Discount

Our call center is currently closed. You can compare our energy offers or you can leave your phone number and get a free callback.

EDF Warm Home Discount 2019/20 - Application & Eligibility

EDF Energy logo

First things first, there’s a limit to the number of rebates suppliers can pay out under this scheme. So if you’re eligible according to the criteria explained in this article don’t put off applying, read Selectra’s advice below and get your application in!



How does the Warm Home Discount work for EDF?

The Warm Home Discount, a government scheme that has been running since 2011, gives financial help to people in or at risk of fuel poverty coping with higher Winter energy bills.

Although it was supposed to end in 2015, it has been extended until 2020/2021 at least and is offered by a number of UK energy suppliers.

Winter is the time of the year when energy bills are the highest for many people, so the scheme aims to provide households in need or in fuel poverty with extra support. Cold homes can cause or exacerbate many illnesses in the very old, the very young or others in vulnerable states of health.

The discount is usually paid either as a voucher for top up or a discount towards your direct debit payments.

While other government energy schemes, such as the ‘Cold Weather Payment’ and the ‘Winter Fuel Payment’, are similar, you are still entitled to receive each benefit you are eligible for regardless.

It doesn’t depend on how you pay for your energy either, all types of EDF Energy customers are entitled to claim it, no matter what tariff.

A pile of money next to a flame

EDF Energy promises eligible households can expect to have received their rebate by 28th February 2020.

EDF’s Warm Home Discount has been increased over the years since the start of the scheme and is now worth £140.


Eligibility criteria - core group pensioners

EDF Energy do not decide who is eligible, that’s done on a nationwide level by the government so, if your supplier takes part in the scheme, the criteria explained below will qualify you for the Warm Home Discount.

If your situation on the 7th July 2019 matches the following you will be able to receive the discount:

  • The account is in your or your partner’s name.
  • You got the ‘guarantee credit’ element of ‘pension credit’ (still the case even if you get savings credit)

If this does not describe circumstances on 7th July 2019, then don’t worry, you might still be entitled to the Warm Home Discount see the section headed Warm Home Discount – Support Plus scheme further down the page.

To find out more about the Warm Home Discount’s eligibility criteria or you are want help in applying you can give us a call at 01704325069 for more detailed information and guidance.

2019/20 EDF Warm Home Discount application process

The EDF Energy Warm Home Discount amount for 2019/20 is £140.


The application process for the EDF Energy Warm Home Discount is now open for 2019/20; as we said above, the number of discounts available is limited so claim your rebate as soon as possible.

If you would like to learn more about the Warm Home Discount and make sure that you are one of the EDF Energy customers who are able to save £140 or more in the next year, you should give us a call on 01704 325069 .

Flame and light bulb

Missed the deadline to apply for the EDF Warm Home Discount?

We can still save you money, give us a call and switch with no fuss!


How to receive the past Warm Home Discount

If you are like the majority of EDF Energy customers on a pension who are entitled to the Warm Home Discount, you should not have to do anything in order to receive the payment, it is normally processed and distributed automatically.

That said, like all things in life, sometimes things don’t work as perfectly as they should, so, if you believe you are entitled to receive the Warm Home Discount but still haven’t got any word, follow our guidance below to track down your payment.

Before contacting Selectra or EDF Energy, you should be aware of the following:

You should have received a Warm Home Discount letter from the Department of Work and Pensions (DWP). The letter will include a reference number beginning with an M or U.

If your reference number starts with an ‘M’:

If this is the case, then you don’t have to do anything. If EDF Energy was your supplier on the 7th July 2019, you will automatically be paid your discount by the 28th of February 2020.

If you were with a different supplier on that date, and if your previous supplier is part of the Warm Home Discount scheme, the discount will be provided by it and it will pass on this amount to EDF Energy so that you can still benefit from the payment you are entitled to.

If your reference number starts with a ‘U’:

This situation is less straightforward, it usually means that the DWP aren’t sure they have the correct details about which energy supplier you are with so they haven’t been able to coordinate the payment with them.

In this case, your best bet is to get in touch with the DWP to straighten out which supplier you were with on 7th July and who you are with now if you have switched.

Before you pick up the phone, it’s a good idea to have your meter information to hand, such as your Meter Point Administration Number (MPAN), click here for our guide on finding these details.

The quicker you call them and iron out any bureaucratic wrinkles, the less likely it is that you will miss out on getting your discount. If you still have any issues, you can give the Warm Home Discount team a call on 0345 603 9439 Monday to Friday between 8:30am and 4:30pm. You can also write to them at the address below.


Send a letter to...

Warm Home Discount Team 2.1.P Peel Park Brunel Way Blackpool FY4 5ES

Contact EDF Energy

Or click here for our full guide on contacting EDF Energy

What happens if I have switched from EDF Energy to another supplier?

Providing EDF Energy was your supplier on the 7th July 2017, you will still receive the Warm Home Discount, it only means that you will get the discounted amount on your new supplier’s energy bills instead of it coming from EDF Energy.

What if I am a new EDF Energy customer?

This will also be the case if you have switched to EDF Energy from another supplier which also provides the Warm Home Discount. As long as they were your supplier on 7th July 2019, EDF Energy will receive this discount from them on your account.

Warm Home Discount – Support Plus scheme

If you’re not a pensioner and don’t automatically qualify for the core group Warm Home Discount, don’t worry!

Although you’ll need to fill in an application form, you can still get the EDF Energy Warm Home Discount – Support Plus scheme if you meet the eligibility criteria we explain below.

Be aware that you will have to do this every year because the Warm Home Discount application does not carry over.

Generally, you may be eligible if you or another named EDF Energy account holder living at the property:

  • Has a low income
  • Gets certain means-tested benefits

Primary EDF criteria

There are six primary categories that you must fall under to meet the requirements for the EDF Warm Home Discount. If you are in one of the primary criteria categories between one and five below, you must also fulfill at least one of the secondary criteria listed further down the page.

To be entitled to Warm Home Discount- Support Plus, you, or another named EDF Energy account holder living at your property must be getting one of the following benefits:

  1. Income support

  2. Income-related employment and support allowance

  3. Income-based job seekers allowance

  4. Universal credit and have earned less than £1,349 in at least one month since 1st october 2018

  5. Gross taxable annual household income of less than £16,190*

  6. Pension credit - pension credit - savings credit only (for example. you do not receive the guarantee credit element of pension credit). Remember, if you get pension credit which includes the guaranteed credit element you’ll get the warm home discount rebate automatically, so you don’t need to apply.

GOOD TO KNOW

*Gross household income (before tax and deductions) for all household members includes:

  • Working tax credit
  • War disablement pension
  • Disablement pension allowance

 

But it excludes:
  • Child tax credit
  • Child benefit
  • Council tax benefit
  • Attendance allowance
  • Disability living allowance or personal independence payment

 

Secondary EDF criteria

For primary criteria categories one to five, that is you claim income support, income-related employment and support allowance or income-based job seekers allowance you must also be able to answer yes to at least one of the following questions:

  • Do you have parental responsibility for a child younger than 5 who usually lives with you?
  • Do you get a disabled child premium or child tax credit which includes a disability or severe disability element?
  • Do you get a disability premium, enhanced disability premium, severe disability premium?
  • Do you get a disability living allowance, personal independence payment or attendance allowance for you or another adult living with you?
  • Do you get a pensioner premium, higher pensioner premium or enhanced pensioner premium?

If you get income-related employment and support allowance you must also get a work-related activity or support group component.

For primary category four, that means you get universal credit and have earned less than £1,349 in at least one month since 1st October 2018 you must also be able to answer yes to at least one of these questions:

  • Do you get a limited capability for work element, with or without a work-related activity element?
  • Do you get the disabled child element?
  • Do you get a disability living allowance or personal independence payment or attendance allowance for you or another adult living with you?
  • Do you get a child element benefit for a dependent child who usually lives with you?

If you want to claim under primary criteria category five for having a gross taxable annual household income of less than £16,190 you must also be able to answer yes to one of the following questions:

  • Do you get child benefit for a dependent child who normally lives with you?
  • Do you get a disabled worker element or severe disability element, disability living allowance or personal independence payment or attendance allowance for you or another adult living with you?
  • Do you get carers allowance?
  • Are you aged 62 or over?
  • Are you in employment?
  • Have you ever served in the armed forces?

How can I check which benefits I’m getting?

If you’re not sure and want to get accurate information on which benefits you receive, get in touch with the Pension Service or Job Centre Plus.

Who will give me my Warm Home Discount - Support Plus if I change supplier?

If you were with EDF Energy on 7 July 2019 then it’ll provide your Warm Home Discount. If you were with a different supplier on that date then your old supplier will give you the rebate.

If you applied for the Warm Home Discount – Support Plus scheme and switch energy suppliers before you get your payment, you’ll need to go through the application process again with your new supplier, if they are part of the scheme.

Also, you should be aware that different suppliers might have different criteria and a different time frame for application to EDF Energy.

The EDF Energy Warm Home Discount, gives you £140 off your household’s Winter energy bills.

Selectra logo

However, other suppliers can offer you cheaper bills upfront all year round.

Give Selectra a call or a click to make sure you’re getting the best deal for your household discounts or no discounts.

Updated on