Engie Home Energy customers have been transferred to Octopus. Were you an Engie UK domestic customer? Read on to learn what's happened to your home’s energy supply and your customer account.
|Domestic market:Great Britain||Provided 100% renewable energy tariffs for domestic customers|
|Number of customers: 70,000||Offered tariffs for all meter types|
|Electricity sources: Coal, natural gas, nuclear, renewables, other||Had begun its domestic smart meter rollout|
|Fuel mix score:★★★★||Expensive rates|
|Selectra score:★★||Sold domestic customer base in 2020|
Domestic customers with Engie UK have been transferred to Octopus Energy. Business energy customers are not affected by the transfer. Domestic customers can check out our Octopus Energy guide for details on your new supplier.
FAQs for Engie UK domestic customers
1) Why are domestic customers no longer with Engie UK?
Engie UK sold its domestic customer base to Octopus Energy in January in order for the company to focus on its strategy of supplying zero-carbon energy to businesses and local authorities. The company also specialises in EV infrastructure, smart building technology and offshore wind power.
2) Will my home’s gas and electricity supply be cut off?
Engie customers can rest assured that their home energy supply will not be interrupted at any time throughout the transfer process to the new supplier.
3) What will happen to my account balance?
No matter if your account is in credit or in debt, there will be no change to your account and the balance will be transferred over to your new provider.
4) Will I have to pay more with the new supplier?
If you’re on a fixed-rate tariff, your Engie UKrates will remain unchanged until the end of the contract.
If you’re on one of Engie’s variable tariffs, your rates will either remain the same or decrease at the time of transfer. On a variable tariff, there is the likely chance that your rates will increase in the future. We recommend registering for a fixed-rate tariff.
5) I don’t want to be with Octopus. Can I switch to a different supplier?
Former Engie UK customers are not obliged to stay with Octopus. Unless you have signed up for a new tariff with the new supplier, you will not be charged an exit fee for switching.
We actually recommend comparing prices and suppliers in your area and switching to the best supplier for your home.
Who is Engie UK?
Engie is a French multinational electric utility company. Although it may not be a household name in the UK, Engie is actually the world's largest independent electricity producer.
Engie markets itself as a ‘global reference in low-carbon energy and services’, with a commitment to creating and providing sustainable energy. This can be seen through its involvement in several green energy initiatives, including opening a number of wind farms across the UK.
Upon Engie’s launch in the UK domestic market, it set out to differentiate itself from other energy suppliers with its ‘Rate Rollover Promise’. This was a commitment to automatically move customers on to the cheapest tariff possible once their fixed-term plan had come to an end.
Additionally, all of Engie’s domestic customers benefited from 100% renewable electricity as standard on all of its tariffs.
All domestic Engie UK customers were transferred to Octopus Energy in early 2020. Customers will be pleased to know that the new supplier also provides 100% renewable electricity for all of its plans.
When was Engie founded?
Although Engie only entered the UK domestic market in 2017, the supplier is a large multinational company with a history of mergers and rebrands going back to the 19th century. Let’s take a look at some of its key moments on its journey.
- Engie Timeline
- 1858: The Suez Canal Company is founded.
- 1946: Gaz de France is created as the French energy industry is nationalised.
- 2008: Gaz de France and Suez merge to become GDF Suez.
- 2012: GDF Suez acquires UK-based International Power, creating the world’s largest independent producer of energy.
- 2015: GDF Suez rebrands itself as Engie.
- 2017: Engie enters the UK domestic energy market, becoming the largest supplier to do so in 15 years.
- 2018: Engie launches Qwest Energy in partnership with Cheshire West and Chester council through what’s called a white-label agreement.
- 2019: Ofgem fines Engie £2.1 million after an investigation finds that it manipulated wholesale gas prices in order to increase profits.
- 2020: Engie sells its domestic customer base to Octopus.
What did Engie used to be called?
Engie used to be called GDF Suex. The name was changed to Engie in April 2015. This was done to aid with international expansion, as the "F" in GDF originally stood for France.
How many customers does Engie have?
Engie UK had 70,000 domestic customers. These customers were transferred to Octopus Energy in January 2020. At a global level, Engie has 24 million customers.
What’s happened to my Engie UK tariff?
If you were on a fixed-rate tariff with Engie UK, your rates will remain the same until the date at the end of the contract. The new domestic supplier should be in touch with customers to notify them of when their contract will come to an end.
If you have not updated your Engie tariff within the past year, it’s likely that your household is on a variable tariff, in which the rates fluctuate with the wholesale cost of energy. These rates are guaranteed to be the same or cheaper than what you currently pay with Engie immediately following the transfer to the new supplier.
Unfortunately, these variable rates are likely to increase at some point throughout the year. To prevent your energy bills from increasing, we recommend that you compare tariffs in your area and switch a fixed plan. This will protect your energy prices for the duration of the agreement, which is usually one to two years.
The table below breaks down the direct debit rates for Engie UK's standard variable tariff, the Engie Safe and Easy tariff, at the time of the transfer. Calculations are based on a medium-sized home in London that uses the national average consumption levels of energy, which is 2,900 kWh of electricity and 12,000 kWh of gas.
|Electricity unit rate||17.25p per kWh|
|Electricity standing charge||22.90p per day|
|Gas unit rate||3.77p per kWh|
|Gas standing charge||26.49p per day|
|Estimated monthly spend||£91|
|Estimated yearly spend||£1,086|
For details about tariffs with your new domestic supplier, check out our Octopus Energy tariffs guide. You can also give us a call at Selectra for a free comparison of the energy tariffs available in your area. We offer select deals that are not available on supplier websites.
|Energy Offer||Estimated Monthly Cost*||Details|
|Selectra Deal of the Month
Gas & Electricity: £76*
|Call & Sign Up Today: 020 3936 0059 020 3936 0059|
Engie business energy tariffs
Engie’s main focus has always been on businesses. Even though it no longer offers tariffs for domestic customers, Engie still provides energy tariffs and other services to thousands of public and private organisations around the country.
As it offers bespoke tariffs, there are a multitude of different options for businesses to choose from, depending on the size and energy use of the company.
For smaller to medium-sized businesses, Engie only offers fixed-rate tariffs on contracts that last between one and five years. The main benefit here is that compared to many other business energy suppliers, Engie offers greener and more sustainable energy options. It will also advise on ways for your business to become more energy efficient.
Larger businesses also have the option of fully tailored contracts. They also have the flexibility of choosing between either a fixed or a variable tariff.
Will my Engie smart meter still work with the new supplier?
If you have an Engie smart meter, it will continue to operate the same with the new supplier as it did with Engie UK. If your smart meter was not installed by Engie UK, it may lose its smart functionality with the new provider. In order to ensure accurate billing, you will be required to submit regular meter readings if this is the case.
If you do not already have a smart meter, we recommend you make arrangements to have one installed. The new domestic supplier has already begun rolling out the second generation of smart meters (SMETS2) and the installation is free.
With a smart meter, you’ll no longer need to worry about submitting meter readings. Prepayment customers can also top up online or via an app. Smart meters also allow customers to monitor their energy consumption, thus helping to cut back on usage and spending.
The Engie smart meter rollout for business customers will not be affected by the transfer of its domestic customer base.
How do I submit my Engie meter reading?
Need to submit your Engie meter reading? Domestic Engie UK customers must now submit meter readings to Octopus. You can submit your meter reading either online or by calling the new supplier. To submit a meter reading online, you will need to create an online account with the new supplier. You will need to provide an email address to create the account.
We recommend that you hold on to your latest Engie meter readings until your account has been completely transferred to the new supplier and any credit or debt has been sorted.
If you’re tired of having to submit Engie meter readings, you should consider having a smart meter installed. The smart meter will automatically send your meter readings to your energy provider, as well as keep you updated on your energy consumption in near real-time. Most suppliers install them for free.
Engie login: How do I access my Engie account?
If you’re trying to access the Engie login page for domestic customers, you’ll find that it no longer exists. Rather than using your my Engie account to manage your energy online, you will need to access the login page with your new supplier, Octopus Energy.
To access the login page with the new supplier, former Engie customers should go to the Octopus Energy homepage and click on where it says Account in the top right corner. To set up your new account, click on where it says Set up my online account at the bottom of the page.
You will need to provide your email address. The supplier will then send you an email with a link to create a password and finish setting up your account.
For help logging in, check out our Octopus Energy login guide.
Engie reviews: What do customers have to say?
On customer review site Trustpilot, Engie Home Energy UK has an overall score of 4.5 out of five stars. Of the more than 13,000 Engie reviews, 82% of customers have rated the company as either excellent or great. Only around 6% of the customers who left Engie reviews gave the domestic energy service a poor or bad rating.
Unfortunately, the latest Engie reviews are generally negative, with customers calling the supplier "corrupt" and "rubbish". Check out our Engie reviews guide (coming soon!) for a more in-depth analysis of the supplier’s customer service performance.
Former domestic Engie customers will be pleased to know that their new energy supplier seems to provide an even better service than Engie UK. With a nearly perfect Trustpilot score of 4.8 out of five stars, customers can expect to have an overall positive experience with their new energy supplier. Head to our Octopus Energy reviews guide for more details.
How do I contact Engie?
Are you trying to contact Engie UK? The line for domestic customers is no longer available. Former domestic Engie UK customers will need to contact Octopus, their new domestic supplier, to speak with a customer service representative about their gas or electricity account. Visit our Octopus Energy contact guide for current contact details.
Business Energy customers can contact the supplier’s customer service team on 0800 130 3600. Representatives are available Monday through Thursday 8:30 am to 5 pm and Friday from 8:30 am to 4:30 pm.
|Domestic energy contact number (Octopus)||0808 164 1088|
|Business energy contact number||0800 130 3600|
|Engie mailing address||Engie, PO Box 30, Newcastle Upon Tyne, NE12 2FP|
|Gas emergency||0800 111 999|
|Energy Ombudsman||0330 440 1624|