Although belonging to a Europe-wide energy group, Enstroga operates as a small, independent energy provider in the UK. It claims to provide affordable energy with transparent, high-quality customer service. Find out more here.
Tariffs & Prices
The system of tariffs at Enstroga is simple and straight to the point. The company has one fixed and one variable tariff, which are available as duel-fuel or electricity-only. Both tariffs are available on a standard meter or Economy 7. At the moment Enstroga doesn’t offer any tariffs for prepayment customers.
Enstroga Evergreen Fix
Evergreen Fix is the provider's 12-month fixed-rate tariff, which is paid for through monthly direct debit.
Enstroga Evergreen Fix for Economy 7
The Evergreen Fix plan is also available for customers on Economy 7 meters. This type of tariff usually works best for electricity-only households that use overnight storage heaters.
Enstroga Price Cap Tariff
With the Enstroga Price Cap tariff, you are not tied into a contract and can leave any time you want without the need to pay exit fees. The downside to this type of tariff is that the unit rate and standing charge can change depending on market prices. See gas and electricity unit prices below. As with the Evergreen Fix, this Enstroga tariff also only has the option of paying by monthly direct debit.
Enstroga Price Cap Tariff for Economy 7
The Enstroga Price Cap tariff is also available for customers on Economy 7 meters.
Enstroga is heavily reliant on natural gas, which, at 72%, makes up a sizeable amount of its energy supply. It also uses almost more coal (6.3%) than the national average, while renewables make up just 8.3% of its fuel mix.
*Relates to electricity supplied in the period April 2019 to March 2020.
UK Average = Coal 3.9%, Natural Gas: 39.4%, Nuclear: 16.6%, Renewable: 37.9%, Other 2.2%.
Eco-conscious customers might want to try out some of the cheapest renewable energy providers or check out our tips for saving electricity, which are great even if you aren’t with a renewable energy supplier!
With Enstroga, you only have the option of paying by monthly direct debit. This means that you will be paying a fixed, monthly amount, commencing from the date you sign up. The amount you pay is based on your annual usage, which is calculated from the meter readings you provide.
If you have not provided your meter readings, Enstroga will estimate your bills from the last readings held or information retrieved from the national database.
Account login & app
Customers can access their My Enstroga online accounts through the login button below or through the provider's website: On the website's homepage, select the green My Enstroga button on the right of the menu bar. This will take you to the login portal where you will have to type the username and password associated with your account.
Unfortunately, Enstroga doesn’t have a mobile energy app for iPhone or Android.
Reviews: Is Enstroga any good?
Enstroga Energy has only been operating in the UK for a few years and while it has gained a good number of customers thanks to its once low prices, its unit rates and standing charges have shot up in recent times.
Good to know: Who owns Enstroga?Enstroga UK is owned by the Europe-wide energy group known as the Enstroga group, with headquarters in Berlin, Germany. The UK arm of the group previously went under the name Comet Energy before rebranding in 2016.
Big in Europe, bad in the UK?
This European giant is popular in its home country Germany, where on big review sites it performs strongly. However, this success doesn’t appear to have translated to its UK arm. Out of just over a thousand ratings on consumer reviews site Trustpilot, only 27% of Enstroga customers felt that they were receiving 'excellent' or 'great' customer service. Meanwhile, 70% awarded Enstroga a 'bad' or 'poor' rating.
In fact, we have struggled to find many raving Enstroga Energy reviews. Customers generally complain about the lack of contact from the company, missing welcome emails and waiting on the phone for hours trying to get through. Enstroga isn’t exactly shining at the moment, when it comes to doing right by its customers.
Problems with switching
The supplier is signed up to the Energy Switch Guarantee, a scheme designed to help customers feel more secure when switching energy providers. At the time of signing up, Jens Müller-Bennerscheidt, the Enstroga CEO, affirmed Enstroga UK's commitment to a simple and effective service.
However, customers have reported a host of problems with Enstroga’s switching process, including being blocked from switching from Enstroga to another provider.
How do I contact Enstroga?
You can get in touch with Enstroga by phone, email, post or social media. If you'd like to contact the supplier for general enquiries, complaints, or if you would like to leave Enstroga, then you can contact a customer service agent through the contact channels in the table below.
|Contact number:||01158 572572 (Monday to Friday: 8am-6pm)|
|Enstroga head office address:||Enstroga, Alexandra House, 43 Alexandra St, Nottingham NG5 1AY|
Do you have a problem with Enstroga? You can contact its Customer Service team on 01158 572572 (Monday to Friday: 8am-6pm) or send an email to firstname.lastname@example.org to start the complaints procedure. When you submit your complaint, a customer service agent will try to resolve your problem over the phone by providing you with an apology and a resolution that is deemed appropriate.
If a customer service agent can’t resolve your problem then you can escalate your complaint to one of the supplier's dedicated customer service managers who will try to resolve your case as quickly as possible. Usually, they will aim to resolve your case in under 8 weeks.
If your complaint isn’t resolved in eight weeks, you can ask for a “deadlock” letter and take your complaint to the energy ombudsman who will intervene on your behalf.
Enstroga energy meters
Enstroga offers tariffs for standard credit meters, Economy 7 and smart meters.
As with any supplier, customers should submit meter readings once a month, preferably about 5 days before the bill is due during the month.
With Enstroga you can submit your meter readings through the supplier's online portal, although some customers have reported not getting feedback from their meter readings or these meter readings being ignored, so we would recommend keeping an eye on your bills to make sure that the numbers are accurate.
If you are moving home you can contact Enstroga by phone to give your final meter readings. This is something that you must remember to do before you move house in order to close your account and pay an accurate final bill or receive a credit refund owed to you. At the same time, if you wish to stay with the supplier, you can set up a supply to your new home before you move in.
Enstroga is part of the Energy Switch Guarantee, which means that setting up a supply with the provider should take no longer than 21 days, you’ll never have to pay for the same energy twice, and any overdue credits should be returned within 14 days of your final bill.
Warm Home Discount Scheme
Enstroga currently isn’t a part of the Warm Home Discount scheme as it doesn’t have more than 200,000 customers.
The Warm Home Discount scheme is a programme backed by the UK government to assist households in fuel poverty. Customers can get up to £140 discounted from their energy bills during the period of October to April.
If you are not eligible for the Warm Home Discount but are in need of assistance with your bills, see our dedicated energy schemes page to find out if you are eligible for other support programmes.