Many people will not have heard of E.ON Next before and might be wondering what it is like. As the successor to the energy giant E.ON, expectations are high to see an improvement in customer service and pricing. Let’s have a look at what customers have had to say so far.
E.ON Next Review: An Overview
Since only being around since 2020, E.ON Next has taken on over 2 million old Npower customers and almost 4 million customers have been migrated over from its parent company E.ON Energy. In that time, E.ON Next has also been appointed as the Supplier of Last Resort (SoLR) for Hub Energy, Igloo Energy and Symbio Energy.
E.ON Next Reviews on Trustpilot
The customer review website Trustpilot has given E.ON Next an overall score of 4.3/5 stars by almost 21,000 customers. Of those 21,000, 84% have rated E.ON Next as either ‘Excellent’ or ‘Good’, with around 13% as ‘Bad’ or ‘Poor’.
| Excellent | Great | Average | Poor | Bad | Overall Rating |
|---|---|---|---|---|---|
| 74% | 10% | 3% | 2% | 11% | 4.3/5★★★★☆ |
Source: Trustpilot. Correct as of March 2022
The Trustpilot E.ON Next reviews certainly do better than its parent company E.ON Energy. Whereas E.ON Next scores 4.3/5 overall, E.ON Energy only scores 3.4, with only around 59% of reviewers rating it as either ‘Excellent’ or ‘Great’ and 31% rating it as ‘Poor’. Those customers who are moving from E.ON Energy to E.ON Next automatically will most likely be in for a better experience.
E.ON Next Reviews on Which?
E.ON Next reviews on Which? generally fare less positively than on Trustpilot, ranking at the bottom of its 17 energy providers that it has reviewed, compared to E.ON Energy that came 12th. Which? gave E.ON Next an overall customer score of 51%.
| Customer Service | Payment Accuracy | Statement Clarity | Value for Money | Customer Score |
|---|---|---|---|---|
| ★★☆☆☆ | ★★☆☆☆ | ★★★☆☆ | ★☆☆☆☆ | 51% |
Source: Which?. Correct as of March 2022
According to Which? It looks like E.ON Next has much to improve upon for it to beat its competitors.
E.ON Next Review: Customers Service
E.ON Next reviews for customer service are generally very difficult to come by since the company has only been around for a short time. There’s no specific data on what customers think about the service, but we can have a look at some reviews to see how their experience has been.
Of course no one likes the imminent price rises but the easy access to knowledgeable and helpful advice and clarification about available tariffs has been much appreciated! - Peter Davey, E.ON Next customer
Despite the price cap rising from April 2022, E.ON Next reviews tend to be positive when it comes to their handling of customer objections to the price hikes. Especially since E.ON Next tariffs have become more limited due to the rising costs, they appear to have handled the situation well.
On the other hand, there have been customers who have been left in a lurch due to the transfer from E.ON Energy. As a result, E.ON Energy reviews have been diving due to some lack of clarity.
E.ON Next Review: Tariffs and Prices
With the ongoing energy crisis, many energy providers are no longer offering their full range of tariffs that they usually would, and E.ON Next tariffs are no exception. However, there is a possibility that energy companies will begin to offer more deals when the price cap raise comes into effect from 1 April 2022.
April 2022 Price Cap E.ON Next, as well as all other energy companies, have put their prices up due to the price cap rise. On average, E.ON Next direct debit customers will be expected to pay £1,971 a year for their energy, and for prepayment customers this average is £2,017.
To read more, check out our April Price Cap guide.
Currently, E.ON Next is offering two tariffs to its residential customers. One is a fixed rate tariff and the other their variable rate:
| Tariff Name | Length | Exit Fee? |
|---|---|---|
| Next 1 year | 12 Months | No |
| Next Flex | Indefinite | No |
E.ON Next Tariffs: Positives
The most positive part of the E.ON Next tariffs is the fact they don’t have any exit fees, even on their fixed tariffs. This means even if you have your tariffs locked in for a year, you can leave if you find a better deal without paying a penalty.
Another benefit to E.ON Next tariffs is that their energy is 100% renewable. According to Which?, E.ON Next does this by buying its electricity from renewable generators, buying renewable energy certificates, and by generating a small amount from its customers.
E.ON Next Tariffs: Negatives
The main negatives of the E.ON Next tariffs is their lack of availability at the moment, but this is due to the fact that the energy market is going through an unprecedented rise in operating costs.
E.ON Next Reviews: Bills and Accounts
E.ON Next is focusing on being a sustainable energy company and has committed itself to being a paperless energy supplier. This means that your E.ON Next account will be totally online without needing to wait for bills to arrive in the post. You can also control your E.ON account all online using the E.ON Next login.
Another advantage of having your E.ON Next account entirely online is that you can easily contact E.ON Next via either email or on social media. You can also give E.ON Next a call on their phone number.
This might be a disadvantage to many customers who enjoy receiving paper bills and prefer to pay for their energy through sending a cheque in the post to their supplier. E.ON Next also won’t be able to provide paper billing to customers and will ask you to set up a direct debit with them.
E.ON Next App Reviews
The E.ON Next app is where you can view your bills, top up, or make payments all from your phone. You can download the app for both IOS and Android for free. The app generally scores poorly on the App Store, only having a rating of 1.7/5 stars from 281 ratings. On the Google Play Store it’s a similar story with the majority of customers only giving it 1 star.
E.ON Next Review: Conclusion
Unfortunately, even if you want to make the switch to E.ON Next for your energy, you will have to wait until they bring in new tariffs for them to offer you a competitive deal.
If you go to try and get a quote on the E.ON Next website, you will find it very difficult to get an idea of what they have to offer. This is mostly due to the market conditions at the moment, and how hard it is for all energy providers to compete right now.
There’s still a lot E.ON Next can improve on in the meantime however, by boosting its customer service and its response time.