1 /5

Average rating based on over 5 votes

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E.ON Reviews: Is it a good energy supplier?

1 /5

Average rating based on over 5 votes

5
0%
4
0%
3
0%
2
0%
1
100%

Most useful comments

06/28/2021

Would give zero stars if I could. Only company I have ever had an issue with, customer service non existent, dont stick to contact deadlines, knowingly communicate false information to fit their own narrative and refuse to rectify. Liars. Avoid, use edf or another company, plenty of choice out there, scammers

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10/15/2021

This company is ageist. Check anyone that is old as my mum has had thing happen to her. Like this quart bill this month(October) come through at £2,937.45 for 4 months. The threaten her if she didn't pay it they will charge her £65 for late payment. Againt my mum account is now £2,937.45 in credit and new bill come out they want her now to pay £176.53 for the quartly. They said they can only return by cheque due to her paying by bank, so will take up to 1 week plus for her to get the money back. Rang today and they told me I have to ring back Monday(so they keep the money for over another 2plus day before being processed) This company is scaming the elderly in paying stupid bills. AVOID!!! having this company as nothing is good with it.

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All comments

10/15/2021

This company is ageist. Check anyone that is old as my mum has had thing happen to her. Like this quart bill this month(October) come through at £2,937.45 for 4 months. The threaten her if she didn't pay it they will charge her £65 for late payment. Againt my mum account is now £2,937.45 in credit and new bill come out they want her now to pay £176.53 for the quartly. They said they can only return by cheque due to her paying by bank, so will take up to 1 week plus for her to get the money back. Rang today and they told me I have to ring back Monday(so they keep the money for over another 2plus day before being processed) This company is scaming the elderly in paying stupid bills. AVOID!!! having this company as nothing is good with it.

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10/05/2021

Absolutely DREADFUL company! Their so-called customer service is appalling, I didnt choose to move to them, they took over NPower so I didnt have a choice, and they immediately more than doubled my direct debit payment! I left them and I am now with Octopus and what a difference, they have a brilliant customer service team and reduced my direct debit to what it should be! So relieved to be rid of E-on, stay well away from them!

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08/31/2021

This is the worst company we have to deal with ever! They do not deserve even 1 star. We moved into a house on 30 April. The previous owner was with them but we opted for Scottish Power. We supplied meter reading to SP so they can send to Eon and they sent bigger meter readings. They say SP should send the meter readings. They confirmed to us these were sent but Eon says they did not receive anything. We want to pay for what we consumed not more. Since then we have provided images proving the meter readings through email, chat, we tried to call so many times and the advisors closed the phone. Under no circumstance, we can`t solve the problem with them. They did not send a proper bill with those readings and what we consumed but they made sure we received 3 increased bills and the last one mentions the DEBT collection agency. I am fuming! We have to search for legal advice.

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07/17/2021

Back in 2019 they gave me a bill for 930 pounds said it was my overusage after refusing to pay for months and arguments. They gave me the final actual which was 400 pounds. Few weeks ago they they send me a bill for 43 pounds. And said it was form 2019. Today I got a letter referring me to debt collect agency for 53 pounds..all I can advise to whomever reading this please stay away from this supplier... they will drag u down to hell

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06/28/2021

Would give zero stars if I could. Only company I have ever had an issue with, customer service non existent, dont stick to contact deadlines, knowingly communicate false information to fit their own narrative and refuse to rectify. Liars. Avoid, use edf or another company, plenty of choice out there, scammers

See more See less